Overview:

We are seeking a Lead Mobile Expert to build a team of talented wireless retail professionals to deliver best-in-class in-store sales experiences. To keep up with the needs of our business, we are looking to add leaders to our team.  No ordinary leaders, but ones that can inspire, coach and develop team members. Focused on sales, service, and operational excellence, you will have a passion for delighting customers. You relish developing your product knowledge and take pride in ensuring every customer has an exceptional experience, every time. 

You will be responsible to make sure your location is delivering excellence in all aspects of the customer experience. You will display operational excellence, support the OSL brand, add value to our client and consistently meet their business goals. You are a team player with a commitment to excellence, passion for sales, unwavering focus on the customer experience. You will lead by example and create an inclusive environment where team members feel valued, can grow, and function well as a team. 

Responsibilities:

• Responsible for achieving all key business objectives including sales, revenue and the client experience.
• Follow operational guidelines to ensure all compliance standards are being met, and ensure team completes all sales and operational processes as outlined accurately.
• Effectively communicate and participate in the achievement of all sales targets including new activations, upgrades, prepaid, accessory sales and other KPI’s for the store.
• Proactively contact customers, and execute all steps of the OSL sales program as outlined.
• Develop realistic and applicable action plans within time and resource constraints.
• Provide coaching, mentoring, inspiration and motivation to a team around salesmanship, customer experience and operational efficiency
• Responsible for ensuring the store is staffed appropriately at all times according to OSL’s payroll guidelines.
• Ensure all scheduled shifts are recorded, including clocking in/out as per guidelines.
• Ensure proper progressive performance management guidelines are followed as required.
• Ensure all policies and procedures of store safety and security are followed as outlined
• Participates in special projects as needed

So, what does OSL offer you? 

• Serious income potential plus uncapped commission
• Employer Paid Term Life Insurance,
• Medical, Dental, Vision, Accident, Hospital, Critical illness Insurance
• Generous employee referral program
• Personal in-store and online LMS training – we’ll set you up for success!
• Real career growth, recognition, advancement & a shot at being a valued and important part of a cool, fun fast-growing company.

Candidate Requirements:

• 2 – 3 years’ retail and management experience.
• Experience within the wireless or electronics sectors is considered an asset.
• Proven ability to drive sales and service while also achieving operational standards and success through field teams.
• Proven ability to manage a team.
• Proven ability and application of the fundamentals of recruitment, human resources, coaching, performance management, and US employment standards.
• Strong communication and presentation skills.
• Customer service orientation, sense of urgency, detail-oriented, problem solver, and results focused.
• Computer aptitude with proficiency in Microsoft Office, Word, Excel, Outlook.
• Ability to work evenings and weekends.
• OSL uses pre-employment background screening during your hiring process
• Must possess a Real Driver’s License or Passport

Physical Job Requirements:

• Ability to provide your own vehicle and drive and travel extensively to stores day and evening.
• Ability to lift 30-50 pounds.
• Ability to stand for extensive periods of time.

So, what does OSL offer you?

• Competitive hourly pay plus uncapped commission
• Personal in-store and online LMS training – we’ll set you up for success!
• Real career growth, recognition, advancement & the chance to become an important part of a cool, fast-growing company
• Generous employee referral program
• Benefits such as health, dental, vision, and company 401K plan

OSL offers much more than the “Usual” employee benefits, we also offer every employee:

• OSL believes that no one should wait to pay day which is why we offer daily access to your funds via Dailypay & Wisely cards.
• OSL has partnered with Franklin University offering every employee the chance to further their education online
• Discount Programs and Monthly Phone Stipend

Sounds like a good fit? Let’s talk.

For more info before submitting your application, contact us:

 At OSL, we celebrate difference. We’ve committed to fostering an inclusive and accessible workplace where everyone feels valued, supported, and reaches their full potential.

 OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.