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Pre-Arrival Resettlement Volunteer Coordinator

World Relief - Seattle, WA

Posted: 12/2/2023

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World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world's greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes', to any of the above, World Relief, and millions of people around the world need you.

The Pre-Arrival Resettlement Volunteer Coordinator oversees and coordinates World Relief Western Washington's volunteer host home program in support of our local office and work. This role provides training, support, and resources to volunteers temporarily hosting refugee, asylee, and other immigrant guests in their home, and coordinates with local staff and guests through the hosting process. In addition to coordinating our volunteer host home program, the Pre-Arrival Resettlement Volunteer Coordinator provides support and resources for the Pre-Arrival Resettlement Team when they are able.

Compensation: $7.75- $ per hour

Role & Responsibilities

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Oversee the host home program, matching new refugee/asylee arrivals in need of temporary housing with vetted host home volunteers in coordination with resettlement staff.
  • Directly support host home volunteers, providing them with ongoing training, resources, and development opportunities.
  • Work closely with the Outreach Team to recruit, train, support, and supervise host home volunteers, matching them with refugees, asylee, or other immigrant participants as temporary guests.
  • Make in-person introductions when possible (virtual when necessary) and follow up regularly with WR staff and hosts to ensure ongoing relationships of mutuality and trust.
  • Manage host home training and documentation, including volunteer hours, keeping up to date with organizational policies and onboarding documents.
  • Communicate between volunteers and participants, referring them to internal or external resources and services, as appropriate.
  • Create and implement program evaluation tools to measure volunteer and participant experience.
  • Collaborate with other WR offices to stay up to date on host home best practices and training.
  • Train and support WR staff interacting with host home volunteers.
  • Assist with other temporary housing, such as Airbnb or hotels as needed.
  • Assist the Outreach Team with recruitment, community engagement, general training, and program activities as needed.
  • Regularly communicate with Pre-Arrival Resettlement Manager concerning team needs and questions regarding community/church engagement and support.
  • Connect Pre-arrival team to partners and opportunities for GIK drives when able.
  • Share GIK needs with volunteers and other community partners when able.

Knowledge, Skills, & Abilities

  • Volunteer or program management experience preferred
  • Intermediate computer knowledge, including MS Office and the ability to learn new programs
  • Flexibility in schedule required (meetings with volunteers often fall outside normal business hours)
  • Initiative and ability to work independently
  • Interpersonal Skills
  • Excellent communication skills (oral and written)
  • Ability to maintain confidentiality and professionalism


  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs , , and
  • Demonstrated ability to work effectively and sensitively with people of diverse cultural and religious backgrounds
  • Organized and able to manage competing priorities
  • Familiarity with trauma informed responses and cultural humility
  • Flexible schedule for some evening and weekend host home placements
  • Excellent written and oral communication skills in English
  • Excellent conflict management skills
  • Bachelor's degree or equivalent experience
  • Current driver's license required
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Silver-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
·The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
·Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
·The employee frequently is required to sit, reach with hands and arms, talk and hear.
·General office setting. World Relief also offers hybrid and remote schedules for limited positions.
·Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
·Year-end archiving activities involve repeated lifting and bending.
·Physical, emotional and intellectual demands
·Equipment used: Employee computer (desktop or laptop), printer, and copier.
·All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization.?World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person's race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief's Statement of Faith.


Job Summary

Company Details

Company Name
World Relief

Job Details

Seattle, WA