Overview:

Each day, you know what needs to be done to help patients at LMG Clinics get the care they need. With your strong organizational and administrative skills, you coordinate the daily schedule, focusing on health maintenance as well as patients with serious or chronic health problems. Your ability to assess patient needs helps our medical staff to diagnose, coordinate treatments, provide a continuum of care and enhance patient well-being. You’re a team player on whom the medical staff and clinic patients rely. In short, you represent the Legacy mission of making life better for others.

Serve as an effective communication link between patient and clinic staff by gathering information from patients.

Independently and proactively identify patients in the practice by running panel reports for specific diagnosis and preventive care needs.

Communicates with patient directly to discuss preventative care needs and refers patients with medical concerns to appropriate clinical staff.

Serve as a medical home quality improvement team member; assist with improvement of workflows through PDSA Cycles and measurement of quality indicators.

Review provider schedules and patient charts to assist the care team in coordinating care for visits and identifying preventive healthcare needs.

Evaluate and analyze patient records, based on Primary Care patient standards, for patients who need: preventive services, diagnostics, and follow up.

Schedule patients for preventive care needs.

Participate in team huddles and evaluation of team data for proactive panel management.

Work with clinic team on developing standards, implementation, and maintenance of programs in chronic disease management for patients.

Additional clerical duties as assigned.

Education:

At least 2 years relevant experience in a healthcare setting, outpatient and care and service of patients with chronic disease preferred. High School graduate and some college preferred.

Experience:

Prior experience in a clinical setting such as MA, Unit Secretary, or clerical experience in a clinical setting

Effective communication and active listening skills

Knowledge of basic medical terminology

Clinical understanding of patient diagnosis and potential treatment orders preferred in specialty clinics

Philosophy and values consistent with a patient centered care model

Ability to work effectively in a team as well as independently and proactively

Good organizational and time management skills

Demonstrate effective interpersonal relationship and customer service skills

Demonstrated problem solving skills in a complex environment

Demonstrated proficiency working in an electronic medical record system, Microsoft Outlook, Word, and Excel

LEGACY’S VALUES IN ACTION:

Follows guidelines set forth in Legacy’s Values in Action.

Equal Opportunity Employer/Vet/Disabled