Job DescriptionDescription
MISSION STATEMENT:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.
SCOPE OF POSITION:
The Outreach and Engagement Specialist is an outreach focused position directed at homeless individuals living in Spokane County. The primary objective of this position is to aid individuals in Salvation Army programs with transportation needs and provide outreach services and case management to secure shelter/housing. The Outreach and Engagement Specialist will regularly engage area homeless, those experiencing homelessness living as vehicle residents at their parking sites, working with individual clients to identify and overcome barriers to sheltering and housing, and refer individuals to other resources in the community (mainstream services, benefit services, food assistance programs, childcare resources, etc.).
EDUCATION AND WORK EXPERIENCE:
2 years demonstrated experience in related social services, preferred
Demonstrates understanding in outreach as well as city, county, and partner agency human services
Strong human relations skills, trauma-informed care, community building, and motivational interviewing
CMIS, SALA and Coordinated Entry experience, preferred
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
An ability to engage with diverse populations in a respectful and culturally responsive manner
Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity
Self-starter, persuasive, and compassionate
Understanding of basic conflict resolution
Team player
Detail oriented - highly organized - multitasker
Strong use of the English language in verbal and written communication
Ability to work in a fast-paced environment and maintain poise under pressure
Client centered mindset
Strong commitment to keeping client information confidential
Broad and up to date knowledge of community-based resources
Must successfully pass the background/reference check process
Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children
Obtain documentation of current TB test
Complete the Bloodborne Pathogen training within 90 days of employment
Must be at least 21 years of age
Must possess a valid Driver's License, have at least one year of driving experience to perform the job safely, and have the ability to pass The Salvation Army driver requirements
Proficiency in using GPS and other navigation apps to find the most optimal route
Thorough understanding of traffic regulations, road signs, and routes
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensure that the vehicle is always fueled and ready for use
Arrange for vehicle repairs as needed
Ensures vehicle equipment such as brakes, lights, windshield wipers, etc. is maintained and operating properly
Reports vehicle problems to dispatchers or company mechanics
Submits accident reports when needed
Keep mileage records, travel logs and repair records up to date
Observes safety regulations and state laws regarding vehicle operation; ensures passengers also follow applicable safety regulations
Transport program supplies and other goods to and from assigned destinations as needed
Provide formal and informal referral service to community resources
Case management services in a multidisciplinary approach to service delivery
Coordinates services with other agencies such as mental health, ID assistance, Employment Security, substance abuse programs, vocational rehabilitation, and developmental disabilities
Be an advocate for clients hoping them overcome barriers to obtain next step in their journey
Participates in unit staff meetings and in in applicable training as assigned
Represent The Salvation Army at Street Outreach meetings
PHYSICAL REQUIREMENTS:
Ability to work outside in various weather conditions
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Physically able to drive a vehicle for prolonged periods of time
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Ability to operate a telephone
Ability to operate a desktop or laptop computer
Ability to lift up to 45 lbs.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
BENEFITS:
A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.
Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.
Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.
Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.
Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.
Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.
Paid Vacation:
Two weeks annually, accruing from day one, for non-exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months' service time.
Paid Holidays: 13 designated holidays + 1 floating holiday per year
The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.
Qualifications
Education
High School or Equivalent (required)
Licenses & Certifications
Driver's License (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.