OPERATIONS SUPERVISOR
REPORTS TO: OPERATIONS MANAGER
STATUS: FULL-TIME, FLSA NON-EXEMPT
WAGE RANGE: $31.25 - $45.67 PER HOUR
OPEN UNTIL FILLED | PERIODIC REVIEWS
Integrity Trust Common Truth Respect Compassion
POSITION OVERVIEW
Under the direction of the Operations Manager, this position coordinates and supervises the daily operations of all agency transportation services, including fixed-route, route-deviated and demand response services. The Operations Supervisor is responsible for ensuring safe and efficient system operations; conducting on-site accident investigations; monitoring services and Operation’s personnel performance; investigating and resolving operations and security issues, including customer incidents and complaints; and monitoring and evaluating the performance of assigned personnel for adherence to GTA policies and procedures.
The Operations Supervisor reports directly to the Operations Manager. This position exercises direct supervision of all staff in Operations, including safety, training, dispatching and driving, and may exercise supervision of other staff depending on assignment and/or need. This position supervises the Operations Department when the Operations Manager is not available. Performance of the work requires the use of considerable independence, initiation, discretion and confidentiality to provide direction and leadership to personnel and promote a positive and rewarding work environment. Work requires the ability to resolve conflicts and deal effectively throughout the organization to ensure efforts are properly directed toward achieving common agency goals. This is a safety sensitive position, subject to Federal Transportation Association (FTA) drug and alcohol testing requirements.
DESIRED QUALIFICATIONS (non-inclusive list)
Knowledge of public transportation equipment, operations and supervisory practices; GTA transit routes, amenities and Grant County road/street system; public transportation operators’ methods, policies and procedures; record-keeping practices and procedures; scheduling system and procedures; performance management; appropriate disciplinary judgements and process; office administrative practices and procedures; principles and practices of prudent business communication; strong interpersonal relations skills; occupational hazards and safety precautions applicable to area(s) of work; effective verbal, listening and communication skills; possess cultural awareness and sensitivity; recognize unsafe work conditions and potential safety hazards; client service and public interaction skills; stress management and time management skills; correct English usage, including spelling, grammar and punctuation; mathematical computation and operations, including basic addition, subtraction, multiplication, division, units of measurements, ratios, rates, percentages, graphs, statistical and monetary units; proficient in Microsoft Office and other computer operations; GTA organization, ordinances, rules, policies, procedures and operating practices related to areas of responsibility; federal, state and local ordinances, codes, rules, policies, procedures and operating practices related to areas of responsibility; terminology, work processes and local, state and federal requirements applicable to areas of responsibility.
MINIMUM QUALIFICATIONS (non-inclusive list)
Leadership and/or supervisory experience, including: quickly and effectively learn activities, practices and procedures related to area(s) of responsibility; maintain the highest level of confidentiality and security of records; maintain self-control and professional attitude when dealing with hostile persons or under adverse conditions; manage multiple and changing priorities to meet the needs and expectations of GTA and public; perform tasks with minimal supervision; organize, set priorities, take initiative and exercise sound independent judgment in crisis situations within areas of responsibility; and train, supervise and evaluate the performance of assigned personnel.
- High School diploma and/or equivalent and completion of a commercial (bus) driving training program. Satisfactory completion of coursework in supervisory management from a recognized college or university is desired.
- At least five (5) years of work experience in a public transit system and at least two (2) years of supervisory or lead work experience in a unionized environment which provided a broad knowledge of operational policies and procedures; good performance and work history; and relevant leadership and decision-making skills.
- Minimum of five (5) years licensed driving experience, with no moving traffic violations within the past three (3) years and no involvement in any at-fault traffic accidents within the past five (5) years. Past data evidenced within a current driving abstract. Abstract dated no more than one month prior to applications date must be provided by applicant.
- Current and valid Washington Class B CDL, with Passenger and Air Brake endorsement, or the ability to obtain within three (3) months of hire date, with acceptable driving record.
- Qualified EDLT Training Instructor.
- Must maintain a current driver’s license and all required endorsements, and maintain an acceptable driving record level throughout employment, which will be monitored by periodic reviews of Motor Vehicle driving profile.
- Must be willing and able to work varying shifts, hours and days of the week, including possible weekends and holidays.
COMPENSATION AND BENEFITS
- Wage Range: $31.25 - $45.67 per hour (Fulltime, FLSA Non-Exempt)
- Medical/Dental/Vision/Life/AD&D/LTD (administered through PEBB)
- Public Employees’ Retirement System (PERS)
- Washington Paid Sick Leave
- Paid Time Off, including Paid Holidays
HOW TO APPLY
Interested and qualified candidates must submit completed application, cover letter and resume via mail to:
Grant Transit Authority
Attn: Human Resources
PO Box 870
Moses Lake WA 98837
Or electronically via email to:
jobs@granttransit.com.
For complete position details and application, please visit: www.granttransit.com. Fax submissions and/or incomplete application packets will not be accepted.
CLOSING DATE
Open until filled | Periodic Reviews. Subsequent reviews are not guaranteed.
Grant Transit Authority is an equal opportunity employer and does not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veterans’ status, disability status, sexual orientation, or any other basis prohibited by federal, state, or local law. Please let Grant Transit Authority know if you need accommodations in order to participate in the application process.