Job DescriptionPosition Summary:
The Respiratory Care Specialist is responsible for patient set ups and educational responsibilities to teach patients and caregivers how to use and care for respiratory equipment such as CPAP, BiPAP, Oxygen, Nebulizers, and other equipment and/or supplies as assigned. The Respiratory Care Specialist should guide patients through AdaptHealth using a patient centered approach and effective communication. This position responds to a patient needs in ways that are helpful and beyond expectation to provide an exceptional customer or patient experience at each interaction. The primary goal is to collaboratively work with patients to positively affect their health outcomes providing the right products and services at the right time while maintaining alignment with organizational goals and objectives. Employee must be able to cohesively work with doctor office staff and referral sources to maintain patient oriented care.
Essential Functions and Job Responsibilities:
• Responsible for providing patient care and communicating any issues or recommendations with the branch manager and other necessary personnel.
• On-call some evenings and weekends
• Provides clerical support with the daily activities of a DME office including scheduling appointments, providing
telephone coverage, working with reps and referral sources to ensure complete documentation is obtained, and interacting daily with scheduled patients and walk-ins
• May perform patient setups in patient's home, office, or clinic where allowed by state regulations. Equipment generally includes (but is not limited to) CPAP, BiPAP, Oxygen, Nebulizer, and other equipment as assigned
• Educates patients and caregivers how to trouble shoot and properly care for their equipment
• Accurately enters patient notes and updates into patient records
• Reviews documentation to make sure it is valid prior to processing an order
• Retrieves and downloads compliance data from various vendor programs
• Processing new referrals for oxygen patients and following up on orders when patients meet qualifications through oximetry testing
• Complete all orders received via CMB, email, fax, or phone in a timely manner
• Maybe responsible for conducting Pulse Oximetry testing with patients as needed
• Consistently answers emails concerning patients’ needs in a timely manner
• Follows through on emails/phone calls until patient is taken care of
• Demonstrates patient concern by consistently asking every patient how he/she is doing when speaking to him/her
• Makes recommendations for companion equipment that will improve quality of care as appropriate
• Successfully troubleshoots concentrator and other equipment problems over the phone
• Verifies or obtains alternate contact information
• Verifies delivery address, delivery instructions and telephone number for all orders
• Understands and utilizes the most cost-effective delivery method for items ordered
• Documents accounts with any delivery expectations and requests
• Uses standard note formats and notates contact with patient or family
• Through daily work activities identifies trends, either system or process driven, that can be changed or modified to improve efficiency and create cost savings
• Supports the achievement of departmental and organizational goals by assisting co-workers in completion of call schedules and other assigned tasks
• Is actively involved in team activities, evidenced by participation, mentoring, and training with co-workers
• Assists in the development and maintenance of reference materials for use by staff and facilitates the sharing of information
• Develops relationships with branches, other teams to accomplish goals
• Works with drivers and Logistics for coordination of orders and any urgent requests
• Collects patient financial responsibility prior to processing new supply tickets
• Participates in monthly team meetings and trainings
• Maintain patient confidentiality and function within the guidelines of HIPAA
• Completes assigned compliance training and other educational programs as required
• Maintains compliant with AdaptHealth’s Compliance Program
• Perform other related duties as assigned
Competency, Skills and Abilities:
• Decision making, analytical and problem-solving skills with attention to detail
• Strong verbal and written communication
• Strong organizational skills with ability to follow through
• Ability to work independently as well as follow detailed directives
• Ability to recognize weakness in existing systems and processes, track results, and offer creative solutions
• Ability to prioritize and manage multiple tasks
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
• Computer skills including knowledge of Microsoft Office applications
Education and Experience Requirements:
• High School Diploma is required
• One (1) year of work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry required
• Exact job experience is considered any of the above tasks in a Medicare certified HME environment that routinely bills insurance.
Physical Demands and Work Environment:
• Work environment may be stressful at times, as overall office activities and work levels fluctuate
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
• Subject to long periods of sitting and exposure to computer screen
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
• Must be able to lift 30 pounds as needed
• Excellent ability to communicate both verbally and in writing
• May be exposed to angry or irate customers or patients
• Ability to travel as needed