Job DescriptionChoice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitwww.choicehotels.com.
The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
The always beautiful Country Inn & Suites Bothell is looking for their next sales expert to join this incredible team as a Senior Sales Manager.
Our exciting and fast paced Hotel offers a break from the repetition, with no two days that are ever the same. We are proud to offer package that includes:
Vacation package
8 paid holidays
Excellent benefit package for fulltime employees after 60 days of employment
Starting Salary:
Key Responsibilities
Serves as authority on sales processes, contracts, sales platforms and liaison for hotel's collaboration
Collaborates with all departments in deploying "Everybody Sells" strategies and deployment
Participates in the development of the hotel's business strategies
Participates in the development and implementation of sales strategies that support achievement of the hotel's goals:
Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards
Communicates clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs)
Solicits files on a timely basis to confirm business
Delivers and sells hotel's features and benefits to meet clients' needs
Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
Ability to pivot in both markets and team role pending changing economic and team dynamics
Ensures maximum occupancy, daily, by performing follow-ups on progress of groups booked with events services team and meeting planners
Ensure all materials used are in accordance with brand standards
Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations
Exemplifies excellent written and oral communication skills with all stakeholders, including ownership and operational partners
Collaborates with GM in the development and implementation of business strategies for the hotel which are aligned with RHGA's overall mission, vision values and strategies
Exemplifies minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Responsibility #1 (70%): Sales initiatives, managing RFPs, generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client requests while also delegating appropriate tasks and responsibilities to direct reports to generate greatest efficiencies.
Responsibility #2 (20%): Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings.
Responsibility #3 (10%): Attend networking events, participate in community involvement opportunities, and serve as a strong presence for hotel service and brand advocacy.
Requirements/Skills
High school diploma required, bachelor's degree preferred
Minimum five years sales management experience within hotel industry
Minimum two years at an upscale brand in past five years in sales management
General knowledge of contract laws
Experience managing owner relationships
Experience managing a team
Able to resolve conflicts; guests, supervisor and employee
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Ability to interpret and implement strategies based on reviews of STR, TravelClick/Kalibri Labs, GDS audits, Online Booking tools
Expert computer skills including Microsoft Office suite, Delphi and/or Opera, including Catering and Convention Services deliverables
Knowledge of hotel operations including; preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning
Ability to travel
Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.