Job DescriptionDescription
EDUCATION AND WORK EXPERIENCE:
Bachelor of Science or Arts Degree in social work, psychology, or other related field preferred
Program management experience will be considered in lieu of degree
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Knowledge of social services, local resources and referrals as appropriate
Possess general computer and keyboarding skills
Knowledge of Microsoft Office (Word, Excel), recordkeeping systems or willing to learn
Effective verbal and written communication
Capable of observing and communicating effectively with staff, volunteers, program participants, and the community
Effective interpersonal skills effectively working in a team and with diverse populations
Capable of scheduling, performing, and maintaining data entry, contract compliance, budgeting, and reporting
Successfully participate in TSA Spokane's Employee Development training program
Over 21 years of age
Possess a Valid WA State Driver License
Pass a Criminal and Driver Background Check
Peer Support Certification preferred or obtained within 90 days of hire
Have or complete De-escalation training
Proficiency with CMIS/HMIS software preferred
Current WA State Food Handler's Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire
Experience supervising staff and volunteers
Experience working with homeless demographic
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Represent The Salvation Army and respect and work within its Christian tenets
Supervise TWI employees, participants, and volunteers
Working manager position to offset daily workloads or staffing vacancies
Able to fill-in for absent staff or find replacement staff within budget and reason
Respond to all inquiries within established guidelines; attend meetings as required
Provide Outreach services outside TWIN to recruit program applicants
Schedule/provide guest transportation to/from appointments, meetings, and employment as required
Supervise facility office management, implementation of procedures, case management and processing, records management, collection and reporting of statistics on a regular basis, quality customer service, budgeting, and accounting functions
Train TWI staff on all aspects of their position, TSA policies and procedures, and continue to provide on-going trainings as needed and required
Assist with contract compliance, fundraising, budgeting, and participating in program audits
Regularly monitor the accuracy, completeness, and timeliness of processing activities
Be a point of contact for information; respond to all inquiries within established guidelines
Represent TSA at community meetings and events; provide customer service to the public
Collaborate with other social service programs and networks in the community as well as TSA programs
Willing to cross-train on the other services provided by TSA and be willing to fill-in as needed
Able to be on-call for program emergencies
Perform tasks at TWI, which may include but not be limited to the following:
Intake and placement of new participants
Case Management
Emergency Assistance Programs (food, clothing, transportation, etc.)
Life skills classes
Turning over of bedspace
Monthly Case Reviews for all participants
Aftercare services
Follow-up services
Seasonal and special events
Perform any other tasks as assigned.
PHYSICAL REQUIREMENTS:
Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Operate multi-line telephone
Operate a desktop or laptop computer
Lift up to 30 pounds regularly and 50 pounds occasionally
Access and produce information from a computer
Understand written information
Sweep, clean, shovel snow, operate snow blower; perform janitorial tasks as needed
Turnover center units
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
COVID-19:
"The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds."
Once a conditional offer has been made and then accepted by the applicant, The Salvation Army may then ask specific questions about vaccination status, if applicable. If the applicant requests an exemption, then processes described in this summary should be followed.
BENEFITS:
A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.
Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.
Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.
Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.
Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.
Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.
Paid Vacation:
Two weeks annually, accruing from day one, for non-exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months' service time.
Paid Holidays: 13 designated holidays + 1 floating holiday per year
The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.
Qualifications
Education
Bachelors of Social Work (preferred)
Experience
Case Management (preferred)
Licenses & Certifications
Driver's License (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.