Farmers Insurance CSR / Producer
6720 Regents Blvd, Suite 103
University Place, WA 98467
253-200-5811
View Larger MapJob Status: Part Time or Full Time
Job Location: University Place, WA
Pay: $18.00 -$23.00/hr
Job Description
Farmers Insurance – John Hayes Agency is seeking an individual with enthusiasm and outgoing personality to be an Insurance Customer Service Representative to help maximize positive customer experiences. Be a vital part in growing the agency by responding to customer inquiries and questions, providing support for claims, and helping clients avoid financial harm.
Duties including but not limited to:
- Licensed in Property & Casualty Insurance (required)
- Licensed in Life & Health Insurance (preferred but not required)
- Be an active and caring listener to help customers by problem-solving.
- Make outbound calls to our existing customers to set client appointments for team members.
- Evaluate, listen, and teach our customers about the various solutions we have for their problems.
- Keep accurate and detailed records of customers’ interactions and transactions: including details of inquiries, complaints, and comments, as well as action taken.
- Follow up with all insurance claims filed and ensure an ideal customer experience.
Skills / Requirements
Skills/ Requirements & Core Competencies:
- Ability to meet individual performance, metrics and goals set to help the agency grow.
- Drive Productivity to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; undertake additional responsibilities and respond to situations as they arise without supervision.
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Must be Property and Causality Licensed or be willing to obtain the required licenses to meet agency requirements.
- Team Player and Accept feedback when offered and work well with other.
Preferred Skills and Abilities:
- High school diploma or equivalent required.
- Previous customer service experience highly preferred.
- Ideal candidate will have:
- Basic PC skills and basic math skills
- Strong analytical capability
- Conflict resolution skills
- Strong verbal and written communication skills.
- Good credit history – no chapter 11 or 13 bankruptcies within the last 12 months. No chapter 7 bankruptcies within the last 3 years