Join The Kitsap Bank Team as a Client Service Specialist!
We have a great team. You’ll see it on the smiling faces of our employees and hear about it from customers who often remark about the “family” atmosphere they feel as soon as they enter a branch. That’s because we hire great people who believe as we do that customers come first. They also understand that being able to give back to the community is an honor and a responsibility that we all share. Privately held with local ownership, we are committed to doing what’s best for our employees, customers and shareholders.
Through face-to-face interactions with customers, you will assist customers on the teller line and provide a top-notch client service experience by building and enhancing customer relationships, cross-selling banking services, and servicing existing accounts. Client Service Specialists who are successful in making referrals are eligible for great quarterly incentives.
Essential Functions:
- Accurately and efficiently processes and records routine transactions for Bank clients including cashing checks, accepting deposits and withdrawals, processing credit card and loan payments, and money transfers.
- Actively participates in efforts to gain and deepen client relationships by seeking opportunities to discuss and offer Kitsap Bank products and services as a solution for client’s needs referring them to appropriate support staff when needed.
- Discusses consumer and commercial products, quotes product rates when appropriate.
- Assists with branch and/or drive-up opening and closing procedures.
- Assists clients with safe deposit box services. Processes payments and key deposits and refunds.
- Researches and responds to client inquiries, verifies account information, resolves client concerns or refers them to management as necessary.
- Actively learns, demonstrates and fosters the Kitsap Bank corporate culture in all actions and words.
- Develops, maintains and demonstrates a basic knowledge of current Bank products and services.
- May perform or back up vault and ATM duties.
- Performs all responsibilities in accordance with bank policies and complies with all security procedures, compliance regulations and safety procedures.
- Maintain the safety and confidentiality of client information.
Additional Responsibilities:
- Other duties as assigned.
Required Education, Experience, and Skills:
- High school diploma or equivalent.
- Minimum of six months cash handling, customer service and/or sales experience.
- Ability to accurately handle cash.
- Must be a team player with a positive attitude.
- Excellent customer service skills.
- Ability to perform basic math – addition, subtraction, multiplication, fractions and percentages.
- Ability to effectively utilize computer technology.
- Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine, branch capture scanner and ten-key calculator
- Banking experience preferred
Physical/Mental Requirements:
- Ability to stand during the work shift.
- Position frequently involves hearing, speaking, fingering, standing, walking and repetitive motions of hands/wrists.
- Requires use of close and distance vision.
- Ability to read, write, speak and understand English and effectively communicate with Bank clients.
- Ability to discern information and formulate appropriate action.
- Ability to lift up to 30 pounds.
Benefits Provided:
- Medical
- Dental
- Vision
- Flexible Spending Accounts and Health Spending Accounts
- Lifestyle Spending Accounts
- Health Reimbursement Accounts
- Employee Assistance Program
- Company Sponsored Life/AD&D and Long Term Disability
- Voluntary Plans (Accident, Hospital Indemnity, Critical Illness, Short-Term Disability, Cancer Riders, and Life/AD&D Insurance)
- Pet Insurance
Retirement:
- 401k (match 4%) and Profit Sharing
Time Off:
- 10 Vacation days (prorated during first year)
- 2 Personal Days
- 1 Volunteer Time Off Day
- 11 Holidays
- 1 Sick Day per Month