Job DescriptionJoin Skookum and make a difference! Skookum is:
A national leader in employment of individuals with disabilities and veterans.
Comprised of a growing dynamic team of social entrepreneurs.
Operating self-sustaining businesses across 13 states and the District of Columbia, with over 1,300 employees.
Dedicated to providing incredible customer experience to our federal and private-sector customers.
Committed to providing an incredible employee support and development program, tailored to the social mission.
Location: Bremerton, Washington
Type: non-exempt
Compensation: $23.69 - $25.85 per hour (Skookum's compensation strategy is to position new employees between the minimum and midpoint of this range, depending on qualifications and experience.)
Work Schedule: Full time, Monday - Friday 7:00am - 3:30pm (flexible start and end times depending on scheduling needs)
Travel: Travel to local Washington sites is required for position.
Skookum's Bremerton, Washington Home Office supports nationwide operations through highly trained and motivated professionals in finance, human resources, vocational and workforce development, information systems, strategy, business development, communications, marketing, quality, safety, learning, and more.
As a Quality Control Specialist you'll be responsible for monitoring the quality performance of all services performed by Skookum Contract Services and Sub-Contractors on behalf of Skookum through independent surveillance. The QC specialist will generate reports that identify quality levels, trends, training needs, and other qualitative data necessary to ensure that contract requirements are being met.
Perform and document daily inspections utilizing the inspection program and/or forms, as applicable to ensure contract quality specifications are met. Inspection can include, but are not limited to: Janitorial, Grounds, Sanitation, Galley Operations, IQ, Cracks and Crevices, Striping, Floor Care, Cargo Doors, Chutes, Exhaust Hoods, Lamping, Recycling, Pest Control and Smoke Shelters.
Solicit customer surveys during inspections at predetermined buildings and/or randomly selected completed work orders.
Operate computer software applications to perform data entry, analysis, and reporting tasks efficiently.
Prepare and submit all required reports to Quality Control Supervisor and Division Leadership at the required frequency. Ensure all reports are clear, concise, and comprehensive.
Update all pertinent quality control folders on SharePoint at the required frequency for both internal (Quality Control) and external (Division/Government) locations.
Establish and maintain excellent relationships in any interactions with customers, employees and management while performing duties.
Monitor and identify problematic trends along with customer complaints and initiate corrective action plans as required.
Cross training in all areas and locations of the West Sound Area contracts.
Communicate professionally and courteously with customers, be efficient and timely.
Maintain professionalism in both appearance and demeanor.
Continuously review contracts for standards and specification of work requirements or for any changes or modification to the contract.
Conduct inspections of work environment to ensure safety requirements are met.
Drive to local and off-site contract locations to perform inspections independently and part of a team as required.
Adhere to ISO Processes and Standards and ensure all SOPs and ISO processes are meeting contractual guidelines. Ability to perform ISO Audits for both divisional and corporate level processes.
All Other Duties as Assigned*
You'd make an excellent Quality Control Specialist if you:
Consider yourself a people person.
Love working on collaborative teams.
Are dedicated to internal and external customer service.
Take pride in your work.
Are drawn to serving others and want to challenge yourself through mission-driven work.
Skookum is proud to offer a comprehensive compensation and benefits package to our eligible full-time employees.
Medical, Dental, Vision, Life & Short-Term Disability Insurance
Elective 401(k) retirement plan with a 3% employer discretionary contribution after 90-days of employment
Flexible Spending Accounts for both medical and dependent care
11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave
Potential shared earning bonus
Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
Professional development, certifications, and training opportunities
Verizon wireless discount
Employee Assistance Program (EAP), and an engaging wellness program
Public Service Loan Forgiveness eligibility for full-time employees
Summary of desired skills and experience for the Skookum Quality Control Specialist:
High School Diploma/GED or equivalent required
3 - 5 years of previous experience in quality control, safety or janitorial preferred
Equivalent combination of previous experience and education allowed
A valid state driver's license is required with the ability to obtain and maintain coverage by Skookum's insurance.
Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.
To Apply: Visit our website at to complete an application.
Current Employees: need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance.
Skookum is a national non-profit, government contractor that is dedicated to "Creating Opportunities for People with Disabilities" through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.
Individuals with disabilities are encouraged to apply.
Skookum is here to help you with the recruitment process.
If you require an accommodation or support, please contact us at
(360) 475-0756 ext. 349, or email.
Skookum is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Skookum participates in E-Verify
Skookum is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin or any other status protected under applicable federal, state, or local laws.