Job DescriptionDescription
DEPARTMENT: SOCIAL SERVICES
POSITION TITLE: Client Services Coordinator
STATUS: Non-Exempt, Full-time 40 hours. $20.50
General Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
EDUCATION AND WORK EXPERIENCE:
Successfully obtained experience working with diverse population groups.
Minimum 1 year of experience in one or more of the following fields: case management, financial assistance experience, eviction prevention, and programs.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Detail-oriented and attention to detail
Self-starter
Team player
Fluent in English and Spanish languages in verbal and written communication
Excellent telephone skills
Ability to work in a fast-paced environment and maintain pulse under pressure.
Customer service mindset
Proficient data entry skills
General knowledge of business protocols
Ability and willingness to keep information confidential
Maintain a valid WA state driver's license
SOFTWARE-RELATED SKILLS:
Microsoft Word and Excel, Outlook Required
Microsoft Publisher helpful
Knowledge of integrated database applications and ability to use new software programs with basic training.
SCOPE OF POSITION:
Conduct initial assessments of individuals seeking program assistance
Assess and refer clients for the Pathway of Hope case management program
Using program guidelines completes intakes of clients based on eligibility
If available, Provide financial assistance, and the client meets eligibility requirements for rental and/or utility assistance.
Create and update client files as needed, maintain files, and ensure all necessary documentation is included.
Enters client data and case notes into T.S.A programs such as Wellsky and Angel Tree within TSAMM
Generate reports as needed, including monthly reports and statistics, in a timely manner.
Collects client demographic information needed for program reporting.
Assist as directed with seasonal social services, including but not limited to social services, summer camp signups and logistics, back-to-school programs, Angel Tree, toy and Joy, adopt and Family, etc.
Drive and pick up of items related to social services, including baby corner, in-kind donations, and other items as requested.
Attend community meetings and network with other community partners upon approval of supervisor and corps officers.
All other duties as assigned.
Physical Requirements:
Ability to sit, walk, stand, bed, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Ability to operate a telephone
Ability to operate a desktop or laptop computer
Ability to lift up to 25 lbs. (usually file boxes)
Ability to access and produce information from a computer
Ability to understand written information.
A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.
Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.
Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options
Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee's normal rate of pay for births, adoptions and foster placements.
Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months' service time.
Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation is eligible for use after 6 months' service time.
Paid Holidays: 13 designated holidays + 1 floating holiday per year.
Qualified individuals must ben able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.
Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.