Job DescriptionEvery day we provide vital information that helps our clients and patients understand their health. Our team of expert pathologists believe in a collaborative approach to patient care centered on outstanding quality diagnostics and service to the Northwest medical community. Not only do we bolster our community, but we also provide numerous resources to our employees which help bring balance to the complexities of work and personal life through our wellness programs. If you are passionate about helping people and have a drive for service, then Incyte Diagnostics could be a great next career step!
Client Services Specialist (or Client Resolution Specialist) field calls from our Clients: is responsible for responding to and following through on client inquiries, issues, and concerns in a timely and accurate manner.; troubleshoot for marketing personnel and be a liaison for marketing reps and clients and may serve as the first contact for guests, clients, patients and vendors and must represent Incyte Diagnostics in a professional manner.
Schedule: Monday - Friday, day hours
Responsibilities:
Management of multi-line telephone system
General receptionist duties
Client Services interaction in utmost professional manner
Marketing support
Qualifications
High school diploma, or equivalent
Customer service experience required: minimum one year experience in a medical office or Laboratory, preferred
Knowledge of medical terminology or Anatomy and physiology knowledge, preferred
Multi-tasking ability & ability to troubleshoot and resolve problems
Professional and courteous phone skills - a must
Proficiency with computer and operating systems: Intermediate Word & Excel skills and knowledge of PowerPath software, preferred
Incyte Diagnostics is an EOE, including disability/veterans
We offer a competitive compensation and benefits package* which includes medical, dental, and vision benefits, life and disability benefits, a retirement plan, paid holidays, PTO/vacation benefits, and floating holidays. Compensation is commensurate with experience and/or education. Full benefit details can be found here: *The benefits package offered is dependent upon the FTE and employment status.
For other great opportunities: visit Incyte Diagnostics:
Incyte Diagnostics is an EEO employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity