2+ years in a similar customer service role, preferably in heavy phone support
People skills with an emphasis on communications, planning, and accountability
Customer focus as it relates to listening, servicing, supporting, and satisfying customer requirements.
Detail oriented with the capability of managing multiple tasks simultaneously.
A passion for learning and for asking questions when in doubt about how to proceed.
A balanced ego, with enough self-confidence to speak up, ask questions, drive results; but humble enough to enjoy giving credit, transferring knowledge, and developing others.
Intense focus on goals, deadlines, and results.
Someone who displays a thrill at winning in business.