At Motorola Solutions, we believe that everything starts with safety.It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Department OverviewThe Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Emergency Call Handling, 911 Equipment, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.Job DescriptionThe Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The Field Engineer is ultimately accountable for the system being implemented based on the site design specifics including the on-site configuration, testing, cut, and post-cut support for Motorola's ECH solutions.The Field Engineer may also provide consultation to both internal and external customers on complex solutions being deployed in the field.
Performs system configuration for all supported and assigned ECH solutions
Performs site verification testing prior to cutting a site into a production environment
Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment
Documents all changes to the solution that may occur during the implementation phase of the project
Ensures that installation/quality issues are resolved in a timely and efficient manner
Ensures that project-specific documentation is stored as appropriate
Participates in the development and approval of Methods of Procedure
Participates in pre-contract oral presentations and customer negotiates as required
Maintains subject matter expert skills
Bachelor's Degree in Engineering, IT, Software Engineering, or Technology
3+ plus years of deployment and integration of complex IP products and systems.
Experience with installation, administration, and troubleshooting of:
Server Virtualization, specifically with VMWare ESXi v.6+ and\or Microsoft Hyper-V 2012+
Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016
Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2
Workstation Operating Systems, specifically Windows 7 & 10
Network Switches, preferably with Cisco IOS
Basic knowledge of Firewalls and Routers, preferably with Fortinet Fortigate
Server hardware / Workstation hardware
Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred.
Exercises judgment in the selection of methods and techniques for obtaining solutions.
Ability to work collaboratively with regional and territorial management.
Ability to effectively communicate with relevant peers and senior stakeholders.
Ability to apply critical thinking skills to solve problems and make decisions
Travel is required 75%
Basic RequirementsRequired Skills:
High School diploma or College Degree in Engineering, IT, or Technology
3+ years of experience in Deployment or Integration of complex IP products and systems.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
This position is a remote position and candidates can be located anywhere in the US. There will be in excess of 75% travel.
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.
Travel RequirementsRelocation ProvidedPosition TypeReferral Payment PlanYes
Incentive Bonus Plans
Medical, Dental, Visionbenefits
401K with Company Match
9 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.