Cocktail Server

Provides continuous quality entertainment and is responsible for taking orders and serving alcoholic and non-alcoholic beverages to guests. Ensure the overall cleanliness of tables and side stations. Perform stocking and inventory as needed. Follow food and beverage standards and ensure guest satisfaction.

*Native American hiring preference for qualified candidates. 

ESSENTIAL FUNCTIONS

• Radiates a positive and accommodating attitude while interacting with guests.
• Relays alcoholic drink orders and/or special requests to bartender.
• Prepares non-alcoholic drinks for guests. May pour/make certain alcoholic beverages as permitted by company policies.
• Responds guest requests in a timely, friendly and efficient manner.
• Frequently checks on table to offer additional cocktail service.
• Monitors guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notifies management of incidents involving excessive alcohol consumption or impaired condition of customers.
• Accurately accounts for all sales, discounts and promotions in computerized cash register according to company cash handling procedures.
• Clean and stock assigned station in service area.
• Maintains cleanliness of gaming floor including but not limited to replacing ashtrays.
• Perform miscellaneous duties as assigned.
• Must follow all safety rules and regulations.
• Follow all general and department policies and procedures.
  
  

• High School Diploma or GED equivalent required.
• Must be 21 years of age.
• Food/beverage service experience with general knowledge of drinks preferred.
• Cash handling experience preferred.
• Proficient of alcoholic suggestive selling.
• Customer service oriented, knowledge of proper serving, and table-clearing techniques, patient and quick-paced.
• Must meet state minimum age for serving alcoholic beverages.
• Knowledgeable of state liquor laws.
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Must possess outstanding interpersonal communications skills to effectively interface with guests and/or team members.
• Strong organization, prioritization and multiple-tasking skills.
• Strong attention to detail, and a commitment to quality.
• Highly adaptable with the ability to adjust to change in a positive manner.
• Ability to apply basic mathematical concepts such as adding, subtracting, multiplying and dividing.

REQUIRED LICENSES, CERTIFICATIONS, AND/OR TESTING

• Must be able to pass a background investigation.
• Must be able to pass a pre-hire drug screening.
• Must possess/have the ability to obtain a current Food Handlers Certification.
• Must possess/have the ability to obtain a current Alcohol Servers Card.
• Must be able to complete 7 Cedars Resort customer service program.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

• Ability to balance, and carry weight above the waist.
• Must be able to work in a “smoker friendly” environment.
• Must be available to work any shift (to include all hours, weekends, and/or holidays as job duties require).
• Must be able to lift, push and carry up to 40 lbs. unassisted.
• Physical ability to access all areas of the property applicable to your position.
• Must be able to withstand prolonged standing, sitting, walking, bending, stooping, climbing and twisting without restriction & carrying heavy trays with full beverages & cash caddy for extended periods of time.
• Requires eye/hand coordination and manual dexterity; ability to distinguish letters, numbers and symbols.
• Must have the ability to reach at or below/above shoulder level on a continuous basis.
• Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with customers, management, team members, and outside contacts while working under pressure and meeting deadlines.