Busy Independent Automotive Repair shop seeking a full time Service Writer for Mondays through Fridays.
Must be able to multi-task, be dependable and honest, have a professional appearance, exceptional customer service and phone skills. Prefer someone with Service Writer experience.
Responsibilities include but not limited to:
- Greet patrons and accurately record their vehicle concerns.
- Answer the phone throughout the day / Schedule work.
- Order parts for Work Orders.
- Create Work Orders with specific details for mechanics.
- Prepare cost estimates.
- Contact customers for approval for additional work or cost beyond what was brought in.
- Accept payments from customers.
Required Knowledge, Skills, and Abilities:
- Demonstrate strong interpersonal and customer service skills.
- Maintain professional and friendly demeanor.
- Basic computer skills and familiar with word processing programs.
- Ability to communicate clearly verbally and written.
- Possess strong organizational skills and ability to multi-task.
- Basic cash handling skills.
- Handle all customer information in a confidential manner.
- Maintains automotive records by recording problems.
- Keeps customer service area clean and orderly.
- Processes customer invoices.
- Pass background and drug test
Education and Experience:
Previous work in Automotive industry preferred but not necessary
- High School Diploma or equivalent
- Valid driver’s license
Benefits:
Paid Holidays, paid vacation time, paid sick days, bonuses