Self-Help Federal Credit Union
Lower Valley, a division of Self-Help Federal Credit Union (SHFCU) is currently undergoing dynamic growth in its retail credit union operations in California and more recently in Illinois. Under the direction of the IT/IS managers, Help Desk Support Specialists work with all staff at SHFCU and our brand organizations. Specifically, s/he is responsible for providing technical assistance and support related to computer systems, hardware, and/or software. S/he will respond to queries, runs diagnostic programs, isolate problems, and determine and implement solutions.
Help Desk Support Specialists Essential Responsibilities:
Help Desk Support Specialists Credentials, Experience and Skills:
Physical Requirements: Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers. Must be able to occasionally lift and exert force of up to 40 pounds.
Competitive nonprofit compensation, based on experience, plus a generous benefits package.
Lower Valley, a division of Self-Help Federal CU, is a $132 million, low-income designated Community Development financial Institution deeply rooted in the Yakima and Wenatchee Valleys of Washington State. Founded in 1952 and headquartered in Sunnyside, the credit union operates 6 branches located through-out Yakima, Franklin, and Douglas counties. It merged with Self-Help in January 2021
Self-Help Federal Credit Union was chartered in 2008 to build a network of branches that serve working families and underserved communities. With 19 branches in California, 10 branches in Illinois, and 1 branch in Wisconsin, over $1.5 billion in assets, and serving more than 80,000 members, Self-Help Federal is one of the fastest-growing low-income designated credit unions in the country. It is part of the national Self-Help family of non-profit organizations whose collective mission is to create and protect ownership and economic opportunity for all. For 40 years, the Center for Community Self-Help and its affiliates have provided $9.7 billion in financing to help over 180,000 low-wealth borrowers buy homes, start and build businesses, and strengthen community resources. For more information, go to www.self-helpfcu.org and www.self-help.org
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