Job DescriptionLocationUS-WA-Everett
Overview
We are seeking a dynamic and motivated Inside Technical Sales Support Representative (Customer Service Representative) to join our team in Everett, WA. This exciting opportunity offers the ability to partner with other teams in order to increase customer satisfaction and expand our customer base.
Kaman Fluid Power, a platform of Kaman Distribution Group, is a leading provider of motion control products and highly engineered systems and components for precision hydraulic and pneumatic applications. We are committed to providing our customers with the right solutions, focusing on their needs, and exceeding their expectations. Our people are the foundation of our success. The key to sustaining our competitive advantage is by investing in the development of our employees, driving innovation, and providing solutions for a better tomorrow.
Essential Duties and Responsibilities
Handle incoming phone calls for pricing, lead times, expediting, literature, data sheets, etc
Process incoming mailed, emailed, faxed, and EDI orders and quotations through the ERP System
Manage requests and provide support to the outside sales team which can include any or all of the following:
Processing and expediting customer orders
Creation and maintenance of quotations
Verification of confirming orders
Satisfying requests for literature, sales samples, and technical information
Communicate to outside sales force opportunities deserving additional attention
Joint customer visits with Account Managers to establish stronger relationships with customers
Provide support to Account Managers with product knowledge and/or support to close pending quotes
Creation of purchase orders for drop ships, rush or special orders and enter on Vendor Web-site when required
Creation of stock replenishment purchase orders for specific product lines, if assigned by customer service team lead
Filing, record-keeping, and database clean-up and maintenance
Assist with Inventory Management such as Cycle Counting and Bin Projects
Assist in the resolution of AR/AP discrepancy issues
Support local and regional management staff as needed
Provide back-up counter and warehouse assistance as business levels require
Qualifications
Education and Experience:
Minimum of a High School Diploma/GED
Associate’s Degree in a technical discipline preferred
Mechanical and mathematical aptitude preferred
Knowledge of the Distribution Industry (Hydraulic, Pneumatic, Fluid Power, Electrical, Motors, Motion Control, Material Handling, and Bearings) preferred
Knowledge of Fluid Power and/or Parker Hannifin products is a plus
Familiarity with the Tribute software system is a plus
A valid driver’s license may be required
Our comprehensive compensation package and benefit program includes:
Your choice of medical insurance providers and plans, Dental insurance, and Flexible spending accounts
Company matching 401(k) with a great vesting schedule
Company paid Life (family) & STD insurances, Vacation, Holiday & Sick time
100% tax free tuition reimbursement
Kaman Distribution Group, is comprised of three business platforms: Kaman Automation, Kaman Fluid Power, and Kaman Industrial Technologies. We offer more than four million items including bearings, mechanical power transmission, electrical and automation, material handling, motion control, fluid power and MRO supplies to customers in virtually every industry. Additionally, we provide engineering, design and support for automation, electrical, linear, hydraulic and pneumatic systems as well as belting and rubber fabrication, customized mechanical services, hose assemblies, repair, fluid analysis and motor management. Offering products and solutions from more than 250 locations, our people are the foundation of our success. we recognize that our ability to sustain our competitive advantage rests among our talent. #KDG #KFP
Kaman is an EO Employer-M/F/Veteran/ Disability; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected class.