Job ID: 210904517
As a Customer Service Representative, you will respond enthusiastically to emails, calls, social media, chats, text and product reviews. You will be responsible for providing expert product knowledge and supporting all areas of the business where a direct connection to a customer is present, including providing support for our website, marketing and events, and retail partners as well as fulfilling our product guarantee by evaluating product issues and providing solutions for runners. You will gather data on opportunities for improvement in the customer experience to keep us driving forward. You will be the first and last point of contact to resolve customer inquiries and concerns, ensuring conversations end with a surprised and delighted customer, every time.
The company environment is very casual, The pay is $16/hour.
Shifts: M-F 6am-3pm or 8am-5pm,