Job ID: 209898943
The Client Care Representative – Contact Center is responsible for providing an exceptional level of customer service and to communicate clearly and tactfully in accordance with Heritage Bank’s Mission, Vision, and Values, and is responsible for processing a variety of customer requests according to existing procedures and systems. This position maintains a thorough knowledge of products and services, can effectively utilize relationship building skills, resolve problems, and achieve both service and operational excellence to provide an exceptional customer experience.We are looking for people who want more than just a job – who want to make a difference in the communities where we live and work. Our organization has a positive core culture and a commitment to excellence through continuous improvement. Client Care Representatives in our Contact Center are a driving force of the bank to many of our customers and non-customers alike. We view this role as one of the single most important positions at Heritage Bank. Individuals on this team help customers meet their financial goals by handling routine financial transactions and giving a warm welcome to everyone who calls in for assistance. Additionally Client Care Representatives inform customers of other products and services that meet their needs. Please apply today to learn more about this great opportunity!!Typical schedule is Monday – Friday and rotating Saturdays.
The successful candidate will be able to:
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.
Heritage Bank is an Equal Opportunity Employer