Our Patient Ambassador Quality Assurance Specialist is responsible for assisting in the management of the day-to-day operations of the Patient Ambassador Center. Core duties of this position will be to monitor patient contacts in order to pinpoint process, performance, and system issues that interfere with optimal patient experience.
During high volume times, the Quality Assurance Specialist may be required to perform the duties of a Patient Ambassador Specialist or a Patient Ambassador (PA), including handling patient inquiries and scheduling qualified patients for consultations with the local centers.
The Patient Ambassador Quality Assurance Specialist must have customer service and Quality Assurance experience in a call center and be able to demonstrate success in those roles. The ideal candidate possesses great verbal and written communication skills and is able to lead and motivate others effectively. The Patient Ambassador Assistant Quality Assurance Specialist must be organized and reliable as well as results-oriented.
The goal of the Patient Ambassador Quality Assurance Specialist is to achieve and drive consistently excellent quality performance for the team that will bring sustainable business growth.
Required Skills, Abilities, Soft Skill Factors
None at this time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent. Two years of Call Center and/or Quality Assurance experience in a customer service/sales organization with a quota or objective. This position will require the ability to present regular written and verbal reports to management on individual and team performance.At Sono Bello you will discover a culture of teamwork, professionalism, fun, education, patient-centered care and safety, and being a part of an amazing team of professionals who love what they do and it shows. At the end of each day, you will go home knowing that you made a difference in the lives of our patients. Sono Bello is dedicated to providing the most advanced, minimally-invasive cosmetic technology available. As the national leader in liposuction and body contouring, our focus is on working with each patient on a personal level.
Did you apply for the job?