Using the highest standards of customer service, this Enrollment Specialist position is the initial point of contact for enrolling callers in our tobacco cessation program, Quit for Life, which has over 30 years of evidence based success. During the call, you provide information about program, enroll them, and then transfer to a Quit Coach to get them started. In addition, you also provide information to the general public and/or transfer return callers/enrollees to their Quit Coach. You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.Responsibilities:Specific Duties: 1. Agents will spend 6-7 hours a day on the phone talking with participants both inbound and outbound about the Quit for Life Program 2. Ability to handle a high volume of calls 3. Specialists apply excellent active listening skills and demonstrate ability to effectively communicate 4. Demonstrate ability to sell a service or product effectively 5. Agents demonstrate high attention to detail 6. Demonstrate dependability and professional demeanor 7. Demonstrate ability to manage various technologiesWorking hours: 8:00 AM - 6:00 PMSkills:Required Qualifications: 1. High School Diploma/GED 2. 6+ months Customer Service experience 3. Must be able to navigate a PC to open applications, send emails, and perform data entry Preferred Qualifications: - 2+ years Tobacco and Nicotine free - Bachelor's Degree (or higher) - Experience working in a Call Center environment - Experience in a Clerical or Administrative Support related role - English and Spanish fluency preferredEducation:High SchoolExperience:Entry LevelQualifications:Job Title: Enrollment Specialist - Quit for life Agent.Contract: 03/25/2019 to 09/30/2019Shift Start/End Time: Shifts are 5 days a week, 8.5 hours long between the hours of 6:00am-8:00pm PST Monday through Friday. First 4 weeks of onboarding and training will be 8.5 hours between 8:00am-6:00pm PST. Please apply online. After applying online resumes may be sent to firstname.lastname@example.org with "quit_for_life" in the subject line Please apply online. After applying online resumes may be sent to email@example.com with "quit_for_life" in the subject lineRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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