Driver/Sales Workers

• Summary

• Details

Work Activities

• Inform regular customers of new products or services and price changes.
• Listen to and resolve customers' complaints regarding products or services.
• Drive trucks to deliver such items as food, medical supplies, or newspapers.
• Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.
• Record sales or delivery information on daily sales or delivery record.
• Record sales or delivery information on daily sales or delivery record.
• Collect money from customers, make change, and record transactions on customer receipts.
• Maintain trucks and food-dispensing equipment and clean inside of machines that dispense food or beverages.
• Maintain trucks and food-dispensing equipment and clean inside of machines that dispense food or beverages.
• Write customer orders and sales contracts according to company guidelines.
• Collect money from customers, make change, and record transactions on customer receipts.
• Collect coins from vending machines, refill machines, and remove aged merchandise.
• Review lists of dealers, customers, or station drops and load trucks.
• Review lists of dealers, customers, or station drops and load trucks.

Skills

• Coordination
  • Changing what is done based on other people's actions.
• Management of Material Resources
  • Managing equipment and materials.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Instructing
  • Teaching people how to do something.
• Negotiation
  • Bringing people together to solve differences.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Mathematics
  • Using math to solve problems.
• Programming
  • Writing computer programs.
• Repairing
  • Repairing machines or systems using the right tools.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Writing
  • Writing things for co-workers or customers.
• Social Perceptiveness
  • Understanding people's reactions.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Speaking
  • Talking to others.
• Reading Comprehension
  • Reading work-related information.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Active Learning
  • Figuring out how to use new ideas or things.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Quality Control Analysis
  • Testing how well a product or service works.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Time Management
  • Managing your time and the time of other people.
• Service Orientation
  • Looking for ways to help people.
• Science
  • Using scientific rules and strategies to solve problems.
• Operation and Control
  • Using equipment or systems.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Technology Design
  • Making equipment and technology useful for customers.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.

Abilities

• Speech Clarity
  • Speaking clearly.
• Problem Sensitivity
  • Noticing when problems happen.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Time Sharing
  • Doing two or more things at the same time.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Written Comprehension
  • Reading and understanding what is written.
• Originality
  • Creating new and original ideas.
• Stamina
  • Exercising for a long time without getting out of breath.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Speech Recognition
  • Recognizing spoken words.
• Far Vision
  • Seeing details that are far away.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Information Ordering
  • Ordering or arranging things.
• Selective Attention
  • Paying attention to something without being distracted.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Trunk Strength
  • Using your lower back and stomach.
• Night Vision
  • Seeing at night or under low light.
• Sound Localization
  • Noticing the direction that a sound came from.
• Category Flexibility
  • Grouping things in different ways.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Oral Comprehension
  • Listening and understanding what people say.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Written Expression
  • Communicating by writing.
• Deductive Reasoning
  • Using rules to solve problems.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Spatial Orientation
  • Knowing where things are around you.
• Manual Dexterity
  • Holding or moving items with your hands.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Oral Expression
  • Communicating by speaking.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Near Vision
  • Seeing details up close.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Flexibility of Closure
  • Seeing hidden patterns.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.

Knowledge

• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Education

Education

High school diploma or equivalent

Work Experience

No work experience

Training

Less than 1 month on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

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Pay

Washington Annual Salary

38800/yr

Washington Hourly Wage

18.65/hr

Washington Employment Trends

Currently Employed

11,610

Yearly Projected Openings

1450

Personality

Realistic: People interested in this work like activities that include practical, hands-on problems and solutions. They do well at jobs that need:

• Dependability
• Integrity
• Cooperation
• Stress Tolerance
• Self Control
• Adaptability/Flexibility

Tools

• Bar code reader equipment
• Delivery trucks
• Dollies
• Laser fax machine
• Laser printers
• Pallet trucks
• Personal computers
• Portable data input terminals
• Scanners

Technology

• Communications server software
• Data base user interface and query software
• Inventory management software
• Map creation software
• Office suite software
• Project management software
• Spreadsheet software