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Hotel, Motel, and Resort Desk Clerks

It's a bright outlook for

This career will grow rapidly in the next few years.

Learn more about what they do.

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Related: Concierges Counter & Rental Clerks Locker Room, Coatroom, & Dressing Room Attendants Lodging Managers Receptionists & Information Clerks

Industries: Hotel & Food

Summary
Details

Record guest comments or complaints, referring customers to managers as necessary.
Compute bills, collect payments, and make change for guests.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Plan, schedule or supervise the work of other employees.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Keep records of room availability and guests' accounts, manually or using computers.
Transmit and receive messages, using telephones or telephone switchboards.
Date-stamp, sort, and rack incoming mail and messages.
Compute bills, collect payments, and make change for guests.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Review accounts and charges with guests during the check out process.
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Issue room keys and escort instructions to bellhops.
Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Compute bills, collect payments, and make change for guests.
Plan, schedule or supervise the work of other employees.
Record guest comments or complaints, referring customers to managers as necessary.
Arrange tours, taxis, or restaurant reservations for customers.

Equipment Selection
- Deciding what kind of tools and equipment are needed to do a job.
Equipment Maintenance
- Planning and doing the basic maintenance on equipment.
Systems Analysis
- Figuring out how a system should work and how changes in the future will affect it.
Management of Material Resources
- Managing equipment and materials.
Reading Comprehension
- Reading work-related information.
Service Orientation
- Looking for ways to help people.
Technology Design
- Making equipment and technology useful for customers.
Speaking
- Talking to others.
Critical Thinking
- Thinking about the pros and cons of different ways to solve a problem.
Operation and Control
- Using equipment or systems.
Judgment and Decision Making
- Thinking about the pros and cons of different options and picking the best one.
Management of Financial Resources
- Making spending decisions and keeping track of what is spent.
Operations Monitoring
- Watching gauges, dials, or display screens to make sure a machine is working.
Repairing
- Repairing machines or systems using the right tools.
Management of Personnel Resources
- Selecting and managing the best workers for a job.
Active Listening
- Listening to others, not interrupting, and asking good questions.
Writing
- Writing things for co-workers or customers.
Persuasion
- Talking people into changing their minds or their behavior.
Complex Problem Solving
- Noticing a problem and figuring out the best way to solve it.
Learning Strategies
- Using the best training or teaching strategies for learning new things.
Monitoring
- Keeping track of how well people and/or groups are doing in order to make improvements.
Active Learning
- Figuring out how to use new ideas or things.
Negotiation
- Bringing people together to solve differences.
Instructing
- Teaching people how to do something.
Operations Analysis
- Figuring out what a product or service needs to be able to do.
Installation
- Installing equipment, machines, wiring, or computer programs.
Troubleshooting
- Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Quality Control Analysis
- Testing how well a product or service works.
Time Management
- Managing your time and the time of other people.
Programming
- Writing computer programs.
Systems Evaluation
- Measuring how well a system is working and how to improve it.
Science
- Using scientific rules and strategies to solve problems.
Mathematics
- Using math to solve problems.
Social Perceptiveness
- Understanding people's reactions.
Coordination
- Changing what is done based on other people's actions.

Written Comprehension
- Reading and understanding what is written.
Memorization
- Remembering words, numbers, pictures, or steps.
Fluency of Ideas
- Coming up with lots of ideas.
Mathematical Reasoning
- Choosing the right type of math to solve a problem.
Auditory Attention
- Paying attention to one sound while there are other distracting sounds.
Spatial Orientation
- Knowing where things are around you.
Static Strength
- Lifting, pushing, pulling, or carrying.
Finger Dexterity
- Putting together small parts with your fingers.
Multilimb Coordination
- Using your arms and/or legs together while sitting, standing, or lying down.
Control Precision
- Quickly changing the controls of a machine, car, truck or boat.
Category Flexibility
- Grouping things in different ways.
Speech Recognition
- Recognizing spoken words.
Glare Sensitivity
- Seeing something even if there is a glare or very bright light.
Gross Body Coordination
- Moving your arms, legs, and mid-section together while your whole body is moving.
Time Sharing
- Doing two or more things at the same time.
Speed of Closure
- Quickly knowing what you are looking at.
Flexibility of Closure
- Seeing hidden patterns.
Response Orientation
- Quickly deciding if you should move your hand, foot, or other body part.
Explosive Strength
- Jumping, sprinting, or throwing something.
Dynamic Flexibility
- Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
Visual Color Discrimination
- Noticing the difference between colors, including shades and brightness.
Extent Flexibility
- Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
Speech Clarity
- Speaking clearly.
Written Expression
- Communicating by writing.
Inductive Reasoning
- Making general rules or coming up with answers from lots of detailed information.
Depth Perception
- Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
Stamina
- Exercising for a long time without getting out of breath.
Arm-Hand Steadiness
- Keeping your arm or hand steady.
Manual Dexterity
- Holding or moving items with your hands.
Visualization
- Imagining how something will look after it is moved around or changed.
Perceptual Speed
- Quickly comparing groups of letters, numbers, pictures, or other things.
Wrist-Finger Speed
- Making fast, simple, repeated movements of your fingers, hands, and wrists.
Problem Sensitivity
- Noticing when problems happen.
Oral Expression
- Communicating by speaking.
Information Ordering
- Ordering or arranging things.
Hearing Sensitivity
- Telling the difference between sounds.
Night Vision
- Seeing at night or under low light.
Trunk Strength
- Using your lower back and stomach.
Selective Attention
- Paying attention to something without being distracted.
Reaction Time
- Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
Dynamic Strength
- Exercising for a long time without your muscles getting tired.
Speed of Limb Movement
- Quickly moving your arms and legs.
Rate Control
- Changing when and how fast you move based on how something else is moving.
Near Vision
- Seeing details up close.
Far Vision
- Seeing details that are far away.
Originality
- Creating new and original ideas.
Oral Comprehension
- Listening and understanding what people say.
Deductive Reasoning
- Using rules to solve problems.
Number Facility
- Adding, subtracting, multiplying, or dividing.
Peripheral Vision
- Seeing something to your side when your are looking ahead.
Sound Localization
- Noticing the direction that a sound came from.
Gross Body Equilibrium
- Keeping your balance or staying upright.

Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Computers and Electronics
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Physics
- Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Education and Training
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Communications and Media
- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Philosophy and Theology
- Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Chemistry
- Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Therapy and Counseling
- Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Personnel and Human Resources
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Production and Processing
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Mechanical
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Sociology and Anthropology
- Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Economics and Accounting
- Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Food Production
- Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Fine Arts
- Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
History and Archeology
- Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Law and Government
- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Building and Construction
- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Administrative
- Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Medicine and Dentistry
- Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Design
- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Biology
- Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Public Safety and Security
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Telecommunications
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Engineering and Technology
- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Psychology
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Foreign Language
- Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Mathematics
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Geography
- Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Transportation
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Education

High school diploma or equivalent

Work Experience

No work experience

Training

Less than 1 month on-the-job training

Education and Training Opportunities

Washington Annual Salary

38930/yr

Washington Hourly Wage

18.72/hr

Currently Employed

6,100

Yearly Projected Openings

1110

Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:

Attention to Detail
Concern for Others
Dependability
Integrity
Self Control
Stress Tolerance

Automated attendant systems
Automatic call distributor ACD
Centrex phone console
Music or message on hold player
Personal computers
Premise branch exchange PBX systems
Pressure or steam cleaners
Standalone telephone caller identification
Vacuum cleaners
Voice mail systems

Data base user interface and query software
Desktop publishing software
Electronic mail software
Facilities management software
Financial analysis software
Instant messaging software
Office suite software
Presentation software
Spreadsheet software
Web page creation and editing software
Word processing software

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Hotel, Motel, and Resort Desk Clerks

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