Travel Agents

• Summary

• Details

Work Activities

• Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
• Record and maintain information on clients, vendors, and travel packages.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
• Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
• Book transportation and hotel reservations, using computer or telephone.
• Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
• Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Collect payment for transportation and accommodations from customer.

Skills

• Coordination
  • Changing what is done based on other people's actions.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Instructing
  • Teaching people how to do something.
• Active Learning
  • Figuring out how to use new ideas or things.
• Management of Material Resources
  • Managing equipment and materials.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Programming
  • Writing computer programs.
• Writing
  • Writing things for co-workers or customers.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Repairing
  • Repairing machines or systems using the right tools.
• Technology Design
  • Making equipment and technology useful for customers.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Reading Comprehension
  • Reading work-related information.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Speaking
  • Talking to others.
• Quality Control Analysis
  • Testing how well a product or service works.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Science
  • Using scientific rules and strategies to solve problems.
• Service Orientation
  • Looking for ways to help people.
• Time Management
  • Managing your time and the time of other people.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Operation and Control
  • Using equipment or systems.
• Mathematics
  • Using math to solve problems.
• Social Perceptiveness
  • Understanding people's reactions.
• Negotiation
  • Bringing people together to solve differences.

Abilities

• Oral Comprehension
  • Listening and understanding what people say.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Far Vision
  • Seeing details that are far away.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Stamina
  • Exercising for a long time without getting out of breath.
• Written Comprehension
  • Reading and understanding what is written.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Night Vision
  • Seeing at night or under low light.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Oral Expression
  • Communicating by speaking.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Problem Sensitivity
  • Noticing when problems happen.
• Near Vision
  • Seeing details up close.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Written Expression
  • Communicating by writing.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Speech Clarity
  • Speaking clearly.
• Speech Recognition
  • Recognizing spoken words.
• Manual Dexterity
  • Holding or moving items with your hands.
• Information Ordering
  • Ordering or arranging things.
• Deductive Reasoning
  • Using rules to solve problems.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Trunk Strength
  • Using your lower back and stomach.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Originality
  • Creating new and original ideas.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Time Sharing
  • Doing two or more things at the same time.
• Sound Localization
  • Noticing the direction that a sound came from.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Flexibility of Closure
  • Seeing hidden patterns.
• Spatial Orientation
  • Knowing where things are around you.
• Selective Attention
  • Paying attention to something without being distracted.
• Category Flexibility
  • Grouping things in different ways.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

Knowledge

• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Education

Education

High school diploma or equivalent

Work Experience

No work experience

Training

1 to 12 months on-the-job training

Education and Training Opportunities

×

Education and Training Opportunities

• Bellevue College
  3000 Landerholm Cir SE, Bellevue WA 98007-6484
  School Type

  Public, 4-year or above

  Admissions
  School Size

  10,000 - 19,999

  Financial Aid 425-564-1000
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.bellevuecollege.edu/
  Program Name
  Selling Skills and Sales Operations
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year
  Save

  ---

• Clark College
  1933 Fort Vancouver Way, Vancouver WA 98663-3598
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 360-992-2000
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.clark.edu/
  Program Name
  Selling Skills and Sales Operations
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years, Associate's degree
  Save

  ---

• Edmonds College
  20000 68th Ave W, Lynnwood WA 98036
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 425-640-1459
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.edmonds.edu/
  Program Name
  Tourism and Travel Services Marketing Operations
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year, Associate's degree
  Save

  ---

• Olympic College
  1600 Chester Ave, Bremerton WA 98337-1699
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 360-792-6050
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.olympic.edu/
  Program Name
  Selling Skills and Sales Operations
  Length
  Certificates of less than 12 weeks
  Award Level
  Certificates of less than 12 weeks, Certificates of at least 12 weeks but less than 1 year
  Save

  ---

• Pierce College District
  9401 Farwest Dr SW, Lakewood WA 98498-1999
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 253-964-6500
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.pierce.ctc.edu/
  Program Name
  Selling Skills and Sales Operations
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year, Award of at least 1 but less than 2 academic years
  Save

  ---

• Washington State University
  French Administration Building, Pullman WA 99164-5910
  School Type

  Public, 4-year or above

  Admissions
  School Size

  20,000 and above

  Financial Aid 509-335-3564
  Other Degrees Offered

  Undergraduate degree or certificate offering,Graduate degree or certificate offering
  Website

  https://wsu.edu/
  Program Name
  Selling Skills and Sales Operations
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year
  Save

  ---

Close

Pay

Washington Annual Salary

62620/yr

Washington Hourly Wage

30.1/hr

Washington Employment Trends

Currently Employed

1,360

Yearly Projected Openings

200

Personality

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

• Attention to Detail
• Integrity
• Dependability
• Self Control
• Achievement/Effort
• Cooperation

Tools

• Inkjet printers
• Laser fax machine
• Laser printers
• Personal computers
• Photocopiers
• Point of sale payment terminal
• Printer calculator
• Public address systems
• Special purpose telephones
• Ticket dispensing machines

Technology

• Accounting software
• Business intelligence and data analysis software
• Calendar and scheduling software
• Customer relationship management CRM software
• Data base user interface and query software
• Electronic mail software
• Enterprise resource planning ERP software
• Office suite software
• Presentation software
• Spreadsheet software
• Video conferencing software
• Word processing software