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First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Related: First-Line Supervisors of Entertainment & Recreation Workers  First-Line Supervisors of Helpers, Laborers, & Material Movers, Hand  First-Line Supervisors of Office & Administrative Support Workers  First-Line Supervisors of Passenger Attendants  First-Line Supervisors of Retail Sales Workers 
Industries: Wholesale/Commercial Sales  Finance & Insurance 

  • Summary

  • Details

    • Work Activities

    • Visit retailers and sales representatives to promote products and gather information.
    • Listen to and resolve customer complaints regarding services, products, or personnel.
    • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
    • Attend company meetings to exchange product information and coordinate work activities with other departments.
    • Hire, train, and evaluate personnel.
    • Keep records pertaining to purchases, sales, and requisitions.
    • Plan and prepare work schedules, and assign employees to specific duties.
    • Listen to and resolve customer complaints regarding services, products, or personnel.
    • Inventory stock and reorder when inventories drop to specified levels.
    • Formulate pricing policies on merchandise according to profitability requirements.
    • Provide staff with assistance in performing difficult or complicated duties.
    • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
    • Monitor sales staff performance to ensure that goals are met.
    • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
    • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
    • Monitor sales staff performance to ensure that goals are met.
    • Examine products purchased for resale or received for storage to determine product condition.
    • Prepare sales and inventory reports for management and budget departments.
    • Provide staff with assistance in performing difficult or complicated duties.
    • Analyze details of sales territories to assess their growth potential and to set quotas.
    • Visit retailers and sales representatives to promote products and gather information.
    • Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
    • Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
    • Inventory stock and reorder when inventories drop to specified levels.

    Skills

    • Active Listening
      • Listening to others, not interrupting, and asking good questions.
    • Learning Strategies
      • Using the best training or teaching strategies for learning new things.
    • Service Orientation
      • Looking for ways to help people.
    • Operations Analysis
      • Figuring out what a product or service needs to be able to do.
    • Installation
      • Installing equipment, machines, wiring, or computer programs.
    • Writing
      • Writing things for co-workers or customers.
    • Social Perceptiveness
      • Understanding people's reactions.
    • Equipment Maintenance
      • Planning and doing the basic maintenance on equipment.
    • Repairing
      • Repairing machines or systems using the right tools.
    • Systems Analysis
      • Figuring out how a system should work and how changes in the future will affect it.
    • Time Management
      • Managing your time and the time of other people.
    • Coordination
      • Changing what is done based on other people's actions.
    • Management of Personnel Resources
      • Selecting and managing the best workers for a job.
    • Management of Financial Resources
      • Making spending decisions and keeping track of what is spent.
    • Quality Control Analysis
      • Testing how well a product or service works.
    • Judgment and Decision Making
      • Thinking about the pros and cons of different options and picking the best one.
    • Management of Material Resources
      • Managing equipment and materials.
    • Active Learning
      • Figuring out how to use new ideas or things.
    • Persuasion
      • Talking people into changing their minds or their behavior.
    • Complex Problem Solving
      • Noticing a problem and figuring out the best way to solve it.
    • Monitoring
      • Keeping track of how well people and/or groups are doing in order to make improvements.
    • Programming
      • Writing computer programs.
    • Reading Comprehension
      • Reading work-related information.
    • Negotiation
      • Bringing people together to solve differences.
    • Instructing
      • Teaching people how to do something.
    • Equipment Selection
      • Deciding what kind of tools and equipment are needed to do a job.
    • Technology Design
      • Making equipment and technology useful for customers.
    • Operations Monitoring
      • Watching gauges, dials, or display screens to make sure a machine is working.
    • Operation and Control
      • Using equipment or systems.
    • Troubleshooting
      • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
    • Systems Evaluation
      • Measuring how well a system is working and how to improve it.
    • Science
      • Using scientific rules and strategies to solve problems.
    • Speaking
      • Talking to others.
    • Critical Thinking
      • Thinking about the pros and cons of different ways to solve a problem.
    • Mathematics
      • Using math to solve problems.

    Abilities

    • Static Strength
      • Lifting, pushing, pulling, or carrying.
    • Wrist-Finger Speed
      • Making fast, simple, repeated movements of your fingers, hands, and wrists.
    • Perceptual Speed
      • Quickly comparing groups of letters, numbers, pictures, or other things.
    • Selective Attention
      • Paying attention to something without being distracted.
    • Rate Control
      • Changing when and how fast you move based on how something else is moving.
    • Stamina
      • Exercising for a long time without getting out of breath.
    • Originality
      • Creating new and original ideas.
    • Number Facility
      • Adding, subtracting, multiplying, or dividing.
    • Written Expression
      • Communicating by writing.
    • Oral Comprehension
      • Listening and understanding what people say.
    • Deductive Reasoning
      • Using rules to solve problems.
    • Fluency of Ideas
      • Coming up with lots of ideas.
    • Flexibility of Closure
      • Seeing hidden patterns.
    • Gross Body Equilibrium
      • Keeping your balance or staying upright.
    • Visual Color Discrimination
      • Noticing the difference between colors, including shades and brightness.
    • Auditory Attention
      • Paying attention to one sound while there are other distracting sounds.
    • Speed of Limb Movement
      • Quickly moving your arms and legs.
    • Speech Recognition
      • Recognizing spoken words.
    • Spatial Orientation
      • Knowing where things are around you.
    • Multilimb Coordination
      • Using your arms and/or legs together while sitting, standing, or lying down.
    • Reaction Time
      • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
    • Oral Expression
      • Communicating by speaking.
    • Dynamic Flexibility
      • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
    • Far Vision
      • Seeing details that are far away.
    • Dynamic Strength
      • Exercising for a long time without your muscles getting tired.
    • Inductive Reasoning
      • Making general rules or coming up with answers from lots of detailed information.
    • Memorization
      • Remembering words, numbers, pictures, or steps.
    • Mathematical Reasoning
      • Choosing the right type of math to solve a problem.
    • Speed of Closure
      • Quickly knowing what you are looking at.
    • Extent Flexibility
      • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
    • Manual Dexterity
      • Holding or moving items with your hands.
    • Control Precision
      • Quickly changing the controls of a machine, car, truck or boat.
    • Sound Localization
      • Noticing the direction that a sound came from.
    • Finger Dexterity
      • Putting together small parts with your fingers.
    • Depth Perception
      • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
    • Hearing Sensitivity
      • Telling the difference between sounds.
    • Speech Clarity
      • Speaking clearly.
    • Visualization
      • Imagining how something will look after it is moved around or changed.
    • Response Orientation
      • Quickly deciding if you should move your hand, foot, or other body part.
    • Arm-Hand Steadiness
      • Keeping your arm or hand steady.
    • Problem Sensitivity
      • Noticing when problems happen.
    • Category Flexibility
      • Grouping things in different ways.
    • Near Vision
      • Seeing details up close.
    • Information Ordering
      • Ordering or arranging things.
    • Written Comprehension
      • Reading and understanding what is written.
    • Gross Body Coordination
      • Moving your arms, legs, and mid-section together while your whole body is moving.
    • Night Vision
      • Seeing at night or under low light.
    • Time Sharing
      • Doing two or more things at the same time.
    • Peripheral Vision
      • Seeing something to your side when your are looking ahead.
    • Glare Sensitivity
      • Seeing something even if there is a glare or very bright light.
    • Trunk Strength
      • Using your lower back and stomach.
    • Explosive Strength
      • Jumping, sprinting, or throwing something.

    Knowledge

    • Food Production
      • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
    • Chemistry
      • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
    • Medicine and Dentistry
      • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
    • Psychology
      • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
    • Telecommunications
      • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
    • Communications and Media
      • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
    • Production and Processing
      • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
    • Physics
      • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
    • English Language
      • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
    • Design
      • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
    • Mechanical
      • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
    • Computers and Electronics
      • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    • Sociology and Anthropology
      • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
    • Foreign Language
      • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
    • History and Archeology
      • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
    • Public Safety and Security
      • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
    • Law and Government
      • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
    • Therapy and Counseling
      • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
    • Education and Training
      • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
    • Sales and Marketing
      • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Administration and Management
      • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • Administrative
      • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
    • Engineering and Technology
      • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
    • Mathematics
      • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
    • Biology
      • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
    • Fine Arts
      • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
    • Philosophy and Theology
      • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
    • Transportation
      • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
    • Building and Construction
      • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
    • Geography
      • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
    • Economics and Accounting
      • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
    • Customer and Personal Service
      • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Personnel and Human Resources
      • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    Education

    Education
    High school diploma or equivalent
    Work Experience
    Less than 5 years work experience
    Training
    No on-the-job training
    Education and Training Opportunities

    Pay

    Washington Annual Salary
    91450/yr
    Washington Hourly Wage
    43.97/hr

    Washington Employment Trends

    Currently Employed
    11,650
    Yearly Projected Openings
    1150

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Attention to Detail
    • Integrity
    • Dependability
    • Leadership
    • Initiative
    • Self Control

    Tools

    • Desktop computers
    • Laser fax machine
    • Mobile phones
    • Notebook computers
    • Printer calculator
    • Special purpose telephones
    • Tablet computers

    Technology

    • Accounting software
    • Calendar and scheduling software
    • Customer relationship management CRM software
    • Data base user interface and query software
    • Electronic mail software
    • Enterprise application integration software
    • Enterprise resource planning ERP software
    • Financial analysis software
    • Graphics or photo imaging software
    • Internet browser software
    • Office suite software
    • Presentation software
    • Process mapping and design software
    • Project management software
    • Spreadsheet software
    • Video conferencing software
    • Video creation and editing software
    • Word processing software

ADDITIONAL RESOURCES

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