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First-Line Supervisors of Non-Retail Sales Workers

It's a bright outlook for

This career will grow rapidly in the next few years.

Learn more about what they do.

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Related: First-Line Supervisors of Entertainment & Recreation Workers First-Line Supervisors of Helpers, Laborers, & Material Movers, Hand First-Line Supervisors of Office & Administrative Support Workers First-Line Supervisors of Passenger Attendants First-Line Supervisors of Retail Sales Workers

Industries: Wholesale/Commercial Sales Finance & Insurance

Summary
Details

Plan and prepare work schedules, and assign employees to specific duties.
Visit retailers and sales representatives to promote products and gather information.
Listen to and resolve customer complaints regarding services, products, or personnel.
Hire, train, and evaluate personnel.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Attend company meetings to exchange product information and coordinate work activities with other departments.
Listen to and resolve customer complaints regarding services, products, or personnel.
Keep records pertaining to purchases, sales, and requisitions.
Inventory stock and reorder when inventories drop to specified levels.
Monitor sales staff performance to ensure that goals are met.
Formulate pricing policies on merchandise according to profitability requirements.
Provide staff with assistance in performing difficult or complicated duties.
Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
Inventory stock and reorder when inventories drop to specified levels.
Provide staff with assistance in performing difficult or complicated duties.
Analyze details of sales territories to assess their growth potential and to set quotas.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
Monitor sales staff performance to ensure that goals are met.
Examine products purchased for resale or received for storage to determine product condition.
Prepare sales and inventory reports for management and budget departments.
Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
Visit retailers and sales representatives to promote products and gather information.

Repairing
- Repairing machines or systems using the right tools.
Learning Strategies
- Using the best training or teaching strategies for learning new things.
Systems Analysis
- Figuring out how a system should work and how changes in the future will affect it.
Operations Analysis
- Figuring out what a product or service needs to be able to do.
Installation
- Installing equipment, machines, wiring, or computer programs.
Service Orientation
- Looking for ways to help people.
Equipment Maintenance
- Planning and doing the basic maintenance on equipment.
Time Management
- Managing your time and the time of other people.
Social Perceptiveness
- Understanding people's reactions.
Coordination
- Changing what is done based on other people's actions.
Writing
- Writing things for co-workers or customers.
Active Listening
- Listening to others, not interrupting, and asking good questions.
Management of Financial Resources
- Making spending decisions and keeping track of what is spent.
Management of Material Resources
- Managing equipment and materials.
Complex Problem Solving
- Noticing a problem and figuring out the best way to solve it.
Judgment and Decision Making
- Thinking about the pros and cons of different options and picking the best one.
Quality Control Analysis
- Testing how well a product or service works.
Management of Personnel Resources
- Selecting and managing the best workers for a job.
Persuasion
- Talking people into changing their minds or their behavior.
Active Learning
- Figuring out how to use new ideas or things.
Monitoring
- Keeping track of how well people and/or groups are doing in order to make improvements.
Programming
- Writing computer programs.
Instructing
- Teaching people how to do something.
Critical Thinking
- Thinking about the pros and cons of different ways to solve a problem.
Speaking
- Talking to others.
Science
- Using scientific rules and strategies to solve problems.
Mathematics
- Using math to solve problems.
Reading Comprehension
- Reading work-related information.
Negotiation
- Bringing people together to solve differences.
Technology Design
- Making equipment and technology useful for customers.
Equipment Selection
- Deciding what kind of tools and equipment are needed to do a job.
Troubleshooting
- Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Operation and Control
- Using equipment or systems.
Systems Evaluation
- Measuring how well a system is working and how to improve it.
Operations Monitoring
- Watching gauges, dials, or display screens to make sure a machine is working.

Written Expression
- Communicating by writing.
Gross Body Equilibrium
- Keeping your balance or staying upright.
Spatial Orientation
- Knowing where things are around you.
Static Strength
- Lifting, pushing, pulling, or carrying.
Reaction Time
- Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
Stamina
- Exercising for a long time without getting out of breath.
Wrist-Finger Speed
- Making fast, simple, repeated movements of your fingers, hands, and wrists.
Fluency of Ideas
- Coming up with lots of ideas.
Oral Comprehension
- Listening and understanding what people say.
Number Facility
- Adding, subtracting, multiplying, or dividing.
Originality
- Creating new and original ideas.
Deductive Reasoning
- Using rules to solve problems.
Flexibility of Closure
- Seeing hidden patterns.
Visual Color Discrimination
- Noticing the difference between colors, including shades and brightness.
Speech Recognition
- Recognizing spoken words.
Multilimb Coordination
- Using your arms and/or legs together while sitting, standing, or lying down.
Auditory Attention
- Paying attention to one sound while there are other distracting sounds.
Perceptual Speed
- Quickly comparing groups of letters, numbers, pictures, or other things.
Speed of Limb Movement
- Quickly moving your arms and legs.
Selective Attention
- Paying attention to something without being distracted.
Rate Control
- Changing when and how fast you move based on how something else is moving.
Mathematical Reasoning
- Choosing the right type of math to solve a problem.
Memorization
- Remembering words, numbers, pictures, or steps.
Oral Expression
- Communicating by speaking.
Inductive Reasoning
- Making general rules or coming up with answers from lots of detailed information.
Far Vision
- Seeing details that are far away.
Extent Flexibility
- Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
Depth Perception
- Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
Speech Clarity
- Speaking clearly.
Sound Localization
- Noticing the direction that a sound came from.
Control Precision
- Quickly changing the controls of a machine, car, truck or boat.
Arm-Hand Steadiness
- Keeping your arm or hand steady.
Manual Dexterity
- Holding or moving items with your hands.
Speed of Closure
- Quickly knowing what you are looking at.
Dynamic Flexibility
- Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
Hearing Sensitivity
- Telling the difference between sounds.
Visualization
- Imagining how something will look after it is moved around or changed.
Finger Dexterity
- Putting together small parts with your fingers.
Response Orientation
- Quickly deciding if you should move your hand, foot, or other body part.
Dynamic Strength
- Exercising for a long time without your muscles getting tired.
Information Ordering
- Ordering or arranging things.
Night Vision
- Seeing at night or under low light.
Category Flexibility
- Grouping things in different ways.
Problem Sensitivity
- Noticing when problems happen.
Gross Body Coordination
- Moving your arms, legs, and mid-section together while your whole body is moving.
Near Vision
- Seeing details up close.
Peripheral Vision
- Seeing something to your side when your are looking ahead.
Explosive Strength
- Jumping, sprinting, or throwing something.
Glare Sensitivity
- Seeing something even if there is a glare or very bright light.
Time Sharing
- Doing two or more things at the same time.
Trunk Strength
- Using your lower back and stomach.
Written Comprehension
- Reading and understanding what is written.

Production and Processing
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Physics
- Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Chemistry
- Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Psychology
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Telecommunications
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Communications and Media
- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Food Production
- Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Medicine and Dentistry
- Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Computers and Electronics
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Design
- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Sociology and Anthropology
- Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
History and Archeology
- Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Mechanical
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Foreign Language
- Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Law and Government
- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Therapy and Counseling
- Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Public Safety and Security
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Education and Training
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Economics and Accounting
- Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administrative
- Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Personnel and Human Resources
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Building and Construction
- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Philosophy and Theology
- Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Transportation
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Geography
- Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Engineering and Technology
- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Mathematics
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Fine Arts
- Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Biology
- Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

Education

High school diploma or equivalent

Work Experience

Less than 5 years work experience

Training

No on-the-job training

Education and Training Opportunities

Washington Annual Salary

91450/yr

Washington Hourly Wage

43.97/hr

Currently Employed

11,650

Yearly Projected Openings

1150

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

Attention to Detail
Integrity
Dependability
Leadership
Initiative
Self Control

Desktop computers
Laser fax machine
Mobile phones
Notebook computers
Printer calculator
Special purpose telephones
Tablet computers

Accounting software
Calendar and scheduling software
Customer relationship management CRM software
Data base user interface and query software
Electronic mail software
Enterprise application integration software
Enterprise resource planning ERP software
Financial analysis software
Graphics or photo imaging software
Internet browser software
Office suite software
Presentation software
Process mapping and design software
Project management software
Spreadsheet software
Video conferencing software
Video creation and editing software
Word processing software

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First-Line Supervisors of Non-Retail Sales Workers

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