Concierges

• Summary

• Details

Work Activities

• Assist guests with special needs by providing equipment such as wheelchairs.
• Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
• Receive, store, or deliver luggage or mail.
• Receive, store, or deliver luggage or mail.
• Provide directions to guests.
• Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
• Order flowers for guests.
• Pick up and deliver items or run errands for guests.
• Perform office duties on a temporary basis when needed.
• Plan special events, parties, or meetings, which may include booking musicians or celebrities.
• Arrange for interpreters or translators when patrons require such services.
• Make travel arrangements for sightseeing or other tours.
• Arrange for the replacement of items lost by travelers.
• Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
• Provide food and beverage services to guests.
• Arrange childcare services for guests.
• Clean and tidy hotel lounge.
• Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Assist guests with special needs by providing equipment such as wheelchairs.
• Provide business services for guests, such as sending or receiving faxes or shipping packages.
• Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
• Assist guests with special needs by providing equipment such as wheelchairs.
• Order flowers for guests.

Skills

• Social Perceptiveness
  • Understanding people's reactions.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Active Learning
  • Figuring out how to use new ideas or things.
• Instructing
  • Teaching people how to do something.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Time Management
  • Managing your time and the time of other people.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Management of Material Resources
  • Managing equipment and materials.
• Mathematics
  • Using math to solve problems.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Service Orientation
  • Looking for ways to help people.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Operation and Control
  • Using equipment or systems.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Quality Control Analysis
  • Testing how well a product or service works.
• Speaking
  • Talking to others.
• Science
  • Using scientific rules and strategies to solve problems.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Programming
  • Writing computer programs.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Negotiation
  • Bringing people together to solve differences.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Reading Comprehension
  • Reading work-related information.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Coordination
  • Changing what is done based on other people's actions.
• Technology Design
  • Making equipment and technology useful for customers.
• Writing
  • Writing things for co-workers or customers.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Repairing
  • Repairing machines or systems using the right tools.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.

Abilities

• Night Vision
  • Seeing at night or under low light.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Originality
  • Creating new and original ideas.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Spatial Orientation
  • Knowing where things are around you.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Time Sharing
  • Doing two or more things at the same time.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Stamina
  • Exercising for a long time without getting out of breath.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Manual Dexterity
  • Holding or moving items with your hands.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Trunk Strength
  • Using your lower back and stomach.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Near Vision
  • Seeing details up close.
• Problem Sensitivity
  • Noticing when problems happen.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Category Flexibility
  • Grouping things in different ways.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Written Expression
  • Communicating by writing.
• Speech Recognition
  • Recognizing spoken words.
• Speech Clarity
  • Speaking clearly.
• Selective Attention
  • Paying attention to something without being distracted.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Far Vision
  • Seeing details that are far away.
• Oral Comprehension
  • Listening and understanding what people say.
• Written Comprehension
  • Reading and understanding what is written.
• Deductive Reasoning
  • Using rules to solve problems.
• Information Ordering
  • Ordering or arranging things.
• Flexibility of Closure
  • Seeing hidden patterns.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Oral Expression
  • Communicating by speaking.
• Sound Localization
  • Noticing the direction that a sound came from.

Knowledge

• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Education

Education

High school diploma or equivalent

Work Experience

No work experience

Training

1 to 12 months on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

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Pay

Washington Annual Salary

42770/yr

Washington Hourly Wage

20.56/hr

Washington Employment Trends

Currently Employed

1,220

Yearly Projected Openings

200

Personality

Social: People interested in this work like activities that include helping people, teaching, and talking. They do well at jobs that need:

• Optimism
• Adaptability
• Empathy
• Social Orientation
• Cooperation
• Dependability

Tools

• Desktop computers
• Laser fax machine
• Laser printers
• Mobile phones
• Notebook computers
• Photocopiers
• Special purpose telephones
• Tablet computers
• Two way radios

Technology

• Accounting software
• Calendar and scheduling software
• Data base user interface and query software
• Desktop publishing software
• Electronic mail software
• Financial analysis software
• Internet browser software
• Map creation software
• Office suite software
• Presentation software
• Spreadsheet software
• Word processing software