Concierges

• Summary

• Details

Work Activities

• Assist guests with special needs by providing equipment such as wheelchairs.
• Receive, store, or deliver luggage or mail.
• Order flowers for guests.
• Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
• Pick up and deliver items or run errands for guests.
• Receive, store, or deliver luggage or mail.
• Provide directions to guests.
• Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
• Arrange for interpreters or translators when patrons require such services.
• Plan special events, parties, or meetings, which may include booking musicians or celebrities.
• Perform office duties on a temporary basis when needed.
• Make travel arrangements for sightseeing or other tours.
• Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
• Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
• Provide business services for guests, such as sending or receiving faxes or shipping packages.
• Assist guests with special needs by providing equipment such as wheelchairs.
• Provide food and beverage services to guests.
• Arrange childcare services for guests.
• Arrange for the replacement of items lost by travelers.
• Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Assist guests with special needs by providing equipment such as wheelchairs.
• Clean and tidy hotel lounge.
• Order flowers for guests.

Skills

• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Time Management
  • Managing your time and the time of other people.
• Management of Material Resources
  • Managing equipment and materials.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Mathematics
  • Using math to solve problems.
• Instructing
  • Teaching people how to do something.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Active Learning
  • Figuring out how to use new ideas or things.
• Social Perceptiveness
  • Understanding people's reactions.
• Service Orientation
  • Looking for ways to help people.
• Speaking
  • Talking to others.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Programming
  • Writing computer programs.
• Science
  • Using scientific rules and strategies to solve problems.
• Operation and Control
  • Using equipment or systems.
• Quality Control Analysis
  • Testing how well a product or service works.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Repairing
  • Repairing machines or systems using the right tools.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Negotiation
  • Bringing people together to solve differences.
• Technology Design
  • Making equipment and technology useful for customers.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Reading Comprehension
  • Reading work-related information.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Coordination
  • Changing what is done based on other people's actions.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Writing
  • Writing things for co-workers or customers.
• Installation
  • Installing equipment, machines, wiring, or computer programs.

Abilities

• Time Sharing
  • Doing two or more things at the same time.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Night Vision
  • Seeing at night or under low light.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Originality
  • Creating new and original ideas.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Spatial Orientation
  • Knowing where things are around you.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Speech Recognition
  • Recognizing spoken words.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Near Vision
  • Seeing details up close.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Written Expression
  • Communicating by writing.
• Problem Sensitivity
  • Noticing when problems happen.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Category Flexibility
  • Grouping things in different ways.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Speech Clarity
  • Speaking clearly.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Trunk Strength
  • Using your lower back and stomach.
• Manual Dexterity
  • Holding or moving items with your hands.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Stamina
  • Exercising for a long time without getting out of breath.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Selective Attention
  • Paying attention to something without being distracted.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Far Vision
  • Seeing details that are far away.
• Oral Comprehension
  • Listening and understanding what people say.
• Written Comprehension
  • Reading and understanding what is written.
• Oral Expression
  • Communicating by speaking.
• Deductive Reasoning
  • Using rules to solve problems.
• Information Ordering
  • Ordering or arranging things.
• Flexibility of Closure
  • Seeing hidden patterns.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Sound Localization
  • Noticing the direction that a sound came from.

Knowledge

• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Education

Education

High school diploma or equivalent

Work Experience

No work experience

Training

1 to 12 months on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

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Pay

Washington Annual Salary

42770/yr

Washington Hourly Wage

20.56/hr

Washington Employment Trends

Currently Employed

1,220

Yearly Projected Openings

200

Personality

Social: People interested in this work like activities that include helping people, teaching, and talking. They do well at jobs that need:

• Integrity
• Dependability
• Self Control
• Attention to Detail
• Concern for Others
• Cooperation

Tools

• Desktop computers
• Laser fax machine
• Laser printers
• Mobile phones
• Notebook computers
• Photocopiers
• Special purpose telephones
• Tablet computers
• Two way radios

Technology

• Accounting software
• Calendar and scheduling software
• Data base user interface and query software
• Desktop publishing software
• Electronic mail software
• Financial analysis software
• Internet browser software
• Map creation software
• Office suite software
• Presentation software
• Spreadsheet software
• Word processing software