Ushers, Lobby Attendants, and Ticket Takers

• Summary

• Details

Work Activities

• Provide assistance with patrons' special needs, such as helping those with wheelchairs.
• Give door checks to patrons who are temporarily leaving establishments.
• Page individuals wanted at the box office.
• Schedule or manage staff, such as volunteer usher corps.
• Search for lost articles or for parents of lost children.
• Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
• Manage inventory or sale of artist merchandise.
• Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
• Lead tours and answer visitors' questions about the exhibits.
• Work with others to change advertising displays.
• Greet patrons attending entertainment events.
• Clean facilities.
• Manage inventory or sale of artist merchandise.
• Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
• Refuse admittance to undesirable persons or persons without tickets or passes.
• Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
• Count and record number of tickets collected.
• Distribute programs to patrons.
• Settle seating disputes or help solve other customer concerns.
• Assist patrons in finding seats, lighting the way with flashlights, if necessary.
• Settle seating disputes or help solve other customer concerns.
• Maintain order and ensure adherence to safety rules.
• Schedule or manage staff, such as volunteer usher corps.
• Guide patrons to exits or provide other instructions or assistance in case of emergency.
• Manage informational kiosks or displays of event signs or posters.
• Examine tickets or passes to verify authenticity, using criteria such as color or date issued.

Skills

• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Service Orientation
  • Looking for ways to help people.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Management of Material Resources
  • Managing equipment and materials.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Active Learning
  • Figuring out how to use new ideas or things.
• Writing
  • Writing things for co-workers or customers.
• Repairing
  • Repairing machines or systems using the right tools.
• Negotiation
  • Bringing people together to solve differences.
• Reading Comprehension
  • Reading work-related information.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Speaking
  • Talking to others.
• Mathematics
  • Using math to solve problems.
• Social Perceptiveness
  • Understanding people's reactions.
• Operation and Control
  • Using equipment or systems.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Science
  • Using scientific rules and strategies to solve problems.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Technology Design
  • Making equipment and technology useful for customers.
• Instructing
  • Teaching people how to do something.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Coordination
  • Changing what is done based on other people's actions.
• Programming
  • Writing computer programs.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Quality Control Analysis
  • Testing how well a product or service works.
• Time Management
  • Managing your time and the time of other people.

Abilities

• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Manual Dexterity
  • Holding or moving items with your hands.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Problem Sensitivity
  • Noticing when problems happen.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Sound Localization
  • Noticing the direction that a sound came from.
• Selective Attention
  • Paying attention to something without being distracted.
• Stamina
  • Exercising for a long time without getting out of breath.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Oral Comprehension
  • Listening and understanding what people say.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Trunk Strength
  • Using your lower back and stomach.
• Oral Expression
  • Communicating by speaking.
• Information Ordering
  • Ordering or arranging things.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Written Expression
  • Communicating by writing.
• Category Flexibility
  • Grouping things in different ways.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Originality
  • Creating new and original ideas.
• Near Vision
  • Seeing details up close.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Far Vision
  • Seeing details that are far away.
• Speech Recognition
  • Recognizing spoken words.
• Night Vision
  • Seeing at night or under low light.
• Time Sharing
  • Doing two or more things at the same time.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Spatial Orientation
  • Knowing where things are around you.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Written Comprehension
  • Reading and understanding what is written.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Flexibility of Closure
  • Seeing hidden patterns.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Deductive Reasoning
  • Using rules to solve problems.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Speech Clarity
  • Speaking clearly.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.

Knowledge

• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

Education

Education

No formal educational credential

Work Experience

No work experience

Training

Less than 1 month on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

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Pay

Washington Annual Salary

37730/yr

Washington Hourly Wage

18.14/hr

Washington Employment Trends

Currently Employed

3,700

Yearly Projected Openings

1140

Personality

Social: People interested in this work like activities that include helping people, teaching, and talking. They do well at jobs that need:

• Self Control
• Cooperation
• Social Orientation
• Dependability
• Integrity
• Concern for Others

Tools

• Bar code reader equipment
• Electronic charts or maps or atlases
• Fire extinguishers
• Flashlight
• Mobile medical services first aid kits
• Two way radios

Technology

• Electronic mail software
• Office suite software
• Operating system software
• Optical character reader OCR or scanning software
• Presentation software
• Spreadsheet software
• Word processing software