First-Line Supervisors of Personal Service Workers

• Summary

• Details

Work Activities

• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Direct marketing, advertising, or other customer recruitment efforts.
• Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
• Inform management about problems, such as employee disputes.
• Apply customer feedback to service improvement efforts.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Investigate employee complaints and resolve problems following management rules and regulations.
• Resolve customer complaints regarding worker performance or services rendered.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Participate in continuing education to stay abreast of industry trends and developments.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Take disciplinary action to address performance problems.
• Recruit and hire staff members.
• Arrange worker breaks to ensure services are adequately staffed throughout each shift.
• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Train workers in proper operational procedures and functions and explain company policies.
• Inform workers about interests or special needs of specific groups.
• Requisition necessary supplies, equipment, or services.
• Train workers in proper operational procedures and functions and explain company policies.

Skills

• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Science
  • Using scientific rules and strategies to solve problems.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Time Management
  • Managing your time and the time of other people.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Coordination
  • Changing what is done based on other people's actions.
• Reading Comprehension
  • Reading work-related information.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Service Orientation
  • Looking for ways to help people.
• Programming
  • Writing computer programs.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Social Perceptiveness
  • Understanding people's reactions.
• Technology Design
  • Making equipment and technology useful for customers.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Negotiation
  • Bringing people together to solve differences.
• Writing
  • Writing things for co-workers or customers.
• Quality Control Analysis
  • Testing how well a product or service works.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Management of Material Resources
  • Managing equipment and materials.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Mathematics
  • Using math to solve problems.
• Operation and Control
  • Using equipment or systems.
• Active Learning
  • Figuring out how to use new ideas or things.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Instructing
  • Teaching people how to do something.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Speaking
  • Talking to others.
• Repairing
  • Repairing machines or systems using the right tools.

Abilities

• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Selective Attention
  • Paying attention to something without being distracted.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Deductive Reasoning
  • Using rules to solve problems.
• Far Vision
  • Seeing details that are far away.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Sound Localization
  • Noticing the direction that a sound came from.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Night Vision
  • Seeing at night or under low light.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Spatial Orientation
  • Knowing where things are around you.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Speech Clarity
  • Speaking clearly.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Problem Sensitivity
  • Noticing when problems happen.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Time Sharing
  • Doing two or more things at the same time.
• Speech Recognition
  • Recognizing spoken words.
• Information Ordering
  • Ordering or arranging things.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Category Flexibility
  • Grouping things in different ways.
• Oral Comprehension
  • Listening and understanding what people say.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Written Expression
  • Communicating by writing.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Near Vision
  • Seeing details up close.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Flexibility of Closure
  • Seeing hidden patterns.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Written Comprehension
  • Reading and understanding what is written.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Manual Dexterity
  • Holding or moving items with your hands.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Originality
  • Creating new and original ideas.
• Oral Expression
  • Communicating by speaking.
• Stamina
  • Exercising for a long time without getting out of breath.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Trunk Strength
  • Using your lower back and stomach.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Visualization
  • Imagining how something will look after it is moved around or changed.

Knowledge

• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Education

Education

High school diploma or equivalent

Work Experience

Less than 5 years work experience

Training

No on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

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Pay

Washington Annual Salary

59830/yr

Washington Hourly Wage

28.77/hr

Washington Employment Trends

Currently Employed

171,700

Yearly Projected Openings

18400

Personality

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

• Self Control
• Concern for Others
• Cooperation
• Integrity
• Stress Tolerance
• Initiative

Tools

• Desktop computers
• Laser printers
• Mobile medical services automated external defibrillators AED or hard paddles
• Notebook computers
• Personal computers
• Photocopiers
• Special purpose telephones

Technology

• Calendar and scheduling software
• Electronic mail software
• Internet browser software
• Inventory management software
• Office suite software
• Point of sale POS software
• Presentation software
• Spreadsheet software
• Time accounting software
• Word processing software