First-Line Supervisors of Gambling Services Workers

• Summary

• Details

Work Activities

• Determine how many gaming tables to open each day and schedule staff accordingly.
• Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• Respond to and resolve patrons' complaints.
• Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
• Report customer-related incidents occurring in gaming areas to supervisors.
• Record, issue receipts for, and pay off bets.
• Greet customers and ask about the quality of service they are receiving.
• Perform paperwork required for monetary transactions.
• Record, issue receipts for, and pay off bets.
• Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
• Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
• Monitor payment of hand-delivered jackpots to ensure promptness.
• Monitor stations and games and move dealers from game to game to ensure adequate staffing.
• Clean and maintain slot machines and surrounding areas.
• Evaluate workers' performance and prepare written performance evaluations.
• Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
• Answer patrons' questions about gaming machine functions and payouts.
• Reset slot machines after payoffs.
• Record the specifics of malfunctioning machines and document malfunctions needing repair.
• Explain and interpret house rules, such as game rules or betting limits, for patrons.
• Establish and maintain banks and table limits for each game.
• Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
• Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
• Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
• Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
• Monitor stations and games and move dealers from game to game to ensure adequate staffing.
• Evaluate workers' performance and prepare written performance evaluations.
• Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
• Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
• Exchange currency for customers, converting currency into requested combinations of bills and coins.

Skills

• Management of Material Resources
  • Managing equipment and materials.
• Service Orientation
  • Looking for ways to help people.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Negotiation
  • Bringing people together to solve differences.
• Coordination
  • Changing what is done based on other people's actions.
• Instructing
  • Teaching people how to do something.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Technology Design
  • Making equipment and technology useful for customers.
• Time Management
  • Managing your time and the time of other people.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Speaking
  • Talking to others.
• Repairing
  • Repairing machines or systems using the right tools.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Active Learning
  • Figuring out how to use new ideas or things.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Mathematics
  • Using math to solve problems.
• Social Perceptiveness
  • Understanding people's reactions.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Reading Comprehension
  • Reading work-related information.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Quality Control Analysis
  • Testing how well a product or service works.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Science
  • Using scientific rules and strategies to solve problems.
• Writing
  • Writing things for co-workers or customers.
• Programming
  • Writing computer programs.
• Operation and Control
  • Using equipment or systems.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.

Abilities

• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Speech Recognition
  • Recognizing spoken words.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Written Comprehension
  • Reading and understanding what is written.
• Information Ordering
  • Ordering or arranging things.
• Spatial Orientation
  • Knowing where things are around you.
• Category Flexibility
  • Grouping things in different ways.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Originality
  • Creating new and original ideas.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Speech Clarity
  • Speaking clearly.
• Deductive Reasoning
  • Using rules to solve problems.
• Written Expression
  • Communicating by writing.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Night Vision
  • Seeing at night or under low light.
• Problem Sensitivity
  • Noticing when problems happen.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Oral Expression
  • Communicating by speaking.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Far Vision
  • Seeing details that are far away.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Near Vision
  • Seeing details up close.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Flexibility of Closure
  • Seeing hidden patterns.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Sound Localization
  • Noticing the direction that a sound came from.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Manual Dexterity
  • Holding or moving items with your hands.
• Selective Attention
  • Paying attention to something without being distracted.
• Trunk Strength
  • Using your lower back and stomach.
• Stamina
  • Exercising for a long time without getting out of breath.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Time Sharing
  • Doing two or more things at the same time.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Oral Comprehension
  • Listening and understanding what people say.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.

Knowledge

• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

Education

Education

High school diploma or equivalent

Work Experience

Less than 5 years work experience

Training

No on-the-job training

Education and Training Opportunities

×

Education and Training Opportunities

• Northwest Indian College
  2522 Kwina Rd, Bellingham WA 98226-9217
  School Type

  Public, 4-year or above

  Admissions
  School Size

  Under 1,000

  Financial Aid 360-676-2772
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.nwic.edu/
  Program Name
  Casino Management
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year
  Save

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• Wenatchee Valley College
  1300 Fifth St, Wenatchee WA 98801-1799
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 509-682-6800
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.wvc.edu/
  Program Name
  Casino Management
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years
  Save

  ---

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Pay

Washington Annual Salary

75750/yr

Washington Hourly Wage

36.42/hr

Washington Employment Trends

Currently Employed

790

Yearly Projected Openings

110

Personality

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

• Integrity
• Self Control
• Stress Tolerance
• Dependability
• Attention to Detail
• Cooperation

Tools

• Alarm systems
• Automatic teller machines ATMs
• Cash registers
• Circuit tester
• Desktop calculator
• Desktop computers
• Laser fax machine
• Laser printers
• Multimeters
• Notebook computers
• Oscilloscopes
• Personal computers
• Photocopiers
• Poker or slot machines
• Screwdrivers
• Special purpose telephones
• Two way radios

Technology

• Data base user interface and query software
• Electronic mail software
• Office suite software
• Operating system software
• Presentation software
• Project management software
• Spreadsheet software
• Word processing software