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Computer Network Support Specialists

It's a bright outlook for

This career will grow rapidly in the next few years.

Learn more about what they do.

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Related: Computer Network Architects Computer Systems Engineers/Architects Computer User Support Specialists Information Security Engineers Network & Computer Systems Administrators

Industries: Professional, Science, & Technical Media & Communication Education

Summary
Details

Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
Create or update technical documentation for network installations or changes to existing installations.
Test repaired items to ensure proper operation.
Analyze network data to determine network usage, disk space availability, or server function.
Document help desk requests and resolutions.
Troubleshoot network or connectivity problems for users or user groups.
Document network support activities.
Create or revise user instructions, procedures, or manuals.
Install new hardware or software systems or components, ensuring integration with existing network systems.
Maintain logs of network activity.
Back up network data.
Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification.
Install network software, including security or firewall software.
Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
Install or repair network cables, including fiber optic cables.
Provide telephone support related to networking or connectivity issues.
Install new hardware or software systems or components, ensuring integration with existing network systems.
Test computer software or hardware, using standard diagnostic testing equipment and procedures.
Install and configure wireless networking equipment.
Analyze and report computer network security breaches or attempted breaches.
Perform routine maintenance or standard repairs to networking components or equipment.
Identify the causes of networking problems, using diagnostic testing software and equipment.
Run monthly network reports.
Train users in procedures related to network applications software or related systems.
Install or repair network cables, including fiber optic cables.
Research hardware or software products to meet technical networking or security needs.
Analyze network data to determine network usage, disk space availability, or server function.
Test computer software or hardware, using standard diagnostic testing equipment and procedures.
Troubleshoot network or connectivity problems for users or user groups.
Configure security settings or access permissions for groups or individuals.

Complex Problem Solving
- Noticing a problem and figuring out the best way to solve it.
Operations Monitoring
- Watching gauges, dials, or display screens to make sure a machine is working.
Repairing
- Repairing machines or systems using the right tools.
Time Management
- Managing your time and the time of other people.
Science
- Using scientific rules and strategies to solve problems.
Mathematics
- Using math to solve problems.
Active Listening
- Listening to others, not interrupting, and asking good questions.
Coordination
- Changing what is done based on other people's actions.
Quality Control Analysis
- Testing how well a product or service works.
Management of Material Resources
- Managing equipment and materials.
Systems Analysis
- Figuring out how a system should work and how changes in the future will affect it.
Technology Design
- Making equipment and technology useful for customers.
Programming
- Writing computer programs.
Judgment and Decision Making
- Thinking about the pros and cons of different options and picking the best one.
Management of Personnel Resources
- Selecting and managing the best workers for a job.
Instructing
- Teaching people how to do something.
Operations Analysis
- Figuring out what a product or service needs to be able to do.
Social Perceptiveness
- Understanding people's reactions.
Speaking
- Talking to others.
Active Learning
- Figuring out how to use new ideas or things.
Monitoring
- Keeping track of how well people and/or groups are doing in order to make improvements.
Critical Thinking
- Thinking about the pros and cons of different ways to solve a problem.
Negotiation
- Bringing people together to solve differences.
Equipment Maintenance
- Planning and doing the basic maintenance on equipment.
Systems Evaluation
- Measuring how well a system is working and how to improve it.
Service Orientation
- Looking for ways to help people.
Installation
- Installing equipment, machines, wiring, or computer programs.
Management of Financial Resources
- Making spending decisions and keeping track of what is spent.
Operation and Control
- Using equipment or systems.
Equipment Selection
- Deciding what kind of tools and equipment are needed to do a job.
Troubleshooting
- Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Reading Comprehension
- Reading work-related information.
Writing
- Writing things for co-workers or customers.
Learning Strategies
- Using the best training or teaching strategies for learning new things.
Persuasion
- Talking people into changing their minds or their behavior.

Hearing Sensitivity
- Telling the difference between sounds.
Speech Clarity
- Speaking clearly.
Spatial Orientation
- Knowing where things are around you.
Auditory Attention
- Paying attention to one sound while there are other distracting sounds.
Time Sharing
- Doing two or more things at the same time.
Oral Expression
- Communicating by speaking.
Fluency of Ideas
- Coming up with lots of ideas.
Visualization
- Imagining how something will look after it is moved around or changed.
Finger Dexterity
- Putting together small parts with your fingers.
Memorization
- Remembering words, numbers, pictures, or steps.
Arm-Hand Steadiness
- Keeping your arm or hand steady.
Perceptual Speed
- Quickly comparing groups of letters, numbers, pictures, or other things.
Far Vision
- Seeing details that are far away.
Gross Body Coordination
- Moving your arms, legs, and mid-section together while your whole body is moving.
Explosive Strength
- Jumping, sprinting, or throwing something.
Glare Sensitivity
- Seeing something even if there is a glare or very bright light.
Speech Recognition
- Recognizing spoken words.
Near Vision
- Seeing details up close.
Reaction Time
- Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
Mathematical Reasoning
- Choosing the right type of math to solve a problem.
Flexibility of Closure
- Seeing hidden patterns.
Visual Color Discrimination
- Noticing the difference between colors, including shades and brightness.
Night Vision
- Seeing at night or under low light.
Dynamic Flexibility
- Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
Trunk Strength
- Using your lower back and stomach.
Response Orientation
- Quickly deciding if you should move your hand, foot, or other body part.
Depth Perception
- Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
Sound Localization
- Noticing the direction that a sound came from.
Information Ordering
- Ordering or arranging things.
Originality
- Creating new and original ideas.
Deductive Reasoning
- Using rules to solve problems.
Gross Body Equilibrium
- Keeping your balance or staying upright.
Peripheral Vision
- Seeing something to your side when your are looking ahead.
Written Comprehension
- Reading and understanding what is written.
Number Facility
- Adding, subtracting, multiplying, or dividing.
Speed of Closure
- Quickly knowing what you are looking at.
Manual Dexterity
- Holding or moving items with your hands.
Written Expression
- Communicating by writing.
Problem Sensitivity
- Noticing when problems happen.
Oral Comprehension
- Listening and understanding what people say.
Inductive Reasoning
- Making general rules or coming up with answers from lots of detailed information.
Stamina
- Exercising for a long time without getting out of breath.
Extent Flexibility
- Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
Wrist-Finger Speed
- Making fast, simple, repeated movements of your fingers, hands, and wrists.
Multilimb Coordination
- Using your arms and/or legs together while sitting, standing, or lying down.
Static Strength
- Lifting, pushing, pulling, or carrying.
Rate Control
- Changing when and how fast you move based on how something else is moving.
Dynamic Strength
- Exercising for a long time without your muscles getting tired.
Control Precision
- Quickly changing the controls of a machine, car, truck or boat.
Speed of Limb Movement
- Quickly moving your arms and legs.
Category Flexibility
- Grouping things in different ways.
Selective Attention
- Paying attention to something without being distracted.

Food Production
- Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Computers and Electronics
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Building and Construction
- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Chemistry
- Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Economics and Accounting
- Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
History and Archeology
- Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Production and Processing
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Engineering and Technology
- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Public Safety and Security
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Administrative
- Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Personnel and Human Resources
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Transportation
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Mathematics
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Therapy and Counseling
- Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Foreign Language
- Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Philosophy and Theology
- Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Physics
- Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Biology
- Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Sociology and Anthropology
- Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Geography
- Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Telecommunications
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Medicine and Dentistry
- Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Education and Training
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Fine Arts
- Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Law and Government
- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Mechanical
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Psychology
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Design
- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Communications and Media
- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Education

Associate's degree

Work Experience

No work experience

Training

1 to 12 months on-the-job training

Education and Training Opportunities

Washington Annual Salary

94250/yr

Washington Hourly Wage

45.31/hr

Currently Employed

5,590

Yearly Projected Openings

510

Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:

Intellectual Curiosity
Cautiousness
Integrity
Attention to Detail
Dependability
Adaptability

Access servers
Circuit tester
Computer servers
Hard disk arrays
Laser fax machine
Mainframe computers
Network analyzers
Notebook computers
Personal computers
Photocopiers
Power meters
Screwdrivers
Server load balancer
Voltage or current meters

Access software
Administration software
Backup or archival software
Cloud-based management software
Cloud-based protection or security software
Clustering software
Communications server software
Computer aided design CAD software
Configuration management software
Customer relationship management CRM software
Data base management system software
Data base user interface and query software
Desktop communications software
Development environment software
Document management software
Electronic mail software
Enterprise application integration software
Enterprise resource planning ERP software
Enterprise system management software
Filesystem software
Helpdesk or call center software
Internet directory services software
Internet protocol IP multimedia subsystem software
Network monitoring software
Network operating system enhancement software
Network security and virtual private network VPN equipment software
Network security or virtual private network VPN management software
Object or component oriented development software
Office suite software
Operating system software
Platform interconnectivity software
Presentation software
Program testing software
Project management software
Spreadsheet software
Storage networking software
Switch or router software
Transaction security and virus protection software
Transaction server software
Web platform development software
Word processing software

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Computer Network Support Specialists

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