Gambling Managers

• Summary

• Details

Work Activities

• Train new workers or evaluate their performance.
• Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
• Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
• Monitor credit extended to players.
• Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
• Train new workers or evaluate their performance.
• Interview and hire workers.
• Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
• Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
• Set and maintain a bank and table limit for each game.
• Explain and interpret house rules, such as game rules or betting limits.
• Notify board attendants of table vacancies so that waiting patrons can play.
• Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
• Record, collect, or pay off bets, issuing receipts as necessary.
• Track supplies of money to tables and perform any required paperwork.
• Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
• Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
• Prepare work schedules and station arrangements and keep attendance records.
• Prepare work schedules and station arrangements and keep attendance records.
• Market or promote the casino to bring in business.
• Interview and hire workers.
• Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
• Resolve customer complaints regarding problems, such as payout errors.

Skills

• Instructing
  • Teaching people how to do something.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Quality Control Analysis
  • Testing how well a product or service works.
• Social Perceptiveness
  • Understanding people's reactions.
• Coordination
  • Changing what is done based on other people's actions.
• Speaking
  • Talking to others.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Programming
  • Writing computer programs.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Management of Material Resources
  • Managing equipment and materials.
• Mathematics
  • Using math to solve problems.
• Active Learning
  • Figuring out how to use new ideas or things.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Operation and Control
  • Using equipment or systems.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Technology Design
  • Making equipment and technology useful for customers.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Writing
  • Writing things for co-workers or customers.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Reading Comprehension
  • Reading work-related information.
• Negotiation
  • Bringing people together to solve differences.
• Science
  • Using scientific rules and strategies to solve problems.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Repairing
  • Repairing machines or systems using the right tools.
• Time Management
  • Managing your time and the time of other people.
• Service Orientation
  • Looking for ways to help people.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.

Abilities

• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Trunk Strength
  • Using your lower back and stomach.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Speech Clarity
  • Speaking clearly.
• Information Ordering
  • Ordering or arranging things.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Oral Expression
  • Communicating by speaking.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Stamina
  • Exercising for a long time without getting out of breath.
• Oral Comprehension
  • Listening and understanding what people say.
• Manual Dexterity
  • Holding or moving items with your hands.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Written Expression
  • Communicating by writing.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Far Vision
  • Seeing details that are far away.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Near Vision
  • Seeing details up close.
• Selective Attention
  • Paying attention to something without being distracted.
• Night Vision
  • Seeing at night or under low light.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Sound Localization
  • Noticing the direction that a sound came from.
• Category Flexibility
  • Grouping things in different ways.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Written Comprehension
  • Reading and understanding what is written.
• Problem Sensitivity
  • Noticing when problems happen.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Deductive Reasoning
  • Using rules to solve problems.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Originality
  • Creating new and original ideas.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Flexibility of Closure
  • Seeing hidden patterns.
• Speech Recognition
  • Recognizing spoken words.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Spatial Orientation
  • Knowing where things are around you.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Time Sharing
  • Doing two or more things at the same time.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.

Knowledge

• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Education

Education

High school diploma or equivalent

Work Experience

Less than 5 years work experience

Training

No on-the-job training

Education and Training Opportunities

×

Education and Training Opportunities

• Northwest Indian College
  2522 Kwina Rd, Bellingham WA 98226-9217
  School Type

  Public, 4-year or above

  Admissions
  School Size

  Under 1,000

  Financial Aid 360-676-2772
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.nwic.edu/
  Program Name
  Casino Management
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year
  Save

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• Wenatchee Valley College
  1300 Fifth St, Wenatchee WA 98801-1799
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 509-682-6800
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.wvc.edu/
  Program Name
  Casino Management
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years
  Save

  ---

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Pay

Washington Annual Salary

121800/yr

Washington Hourly Wage

58.56/hr

Washington Employment Trends

Currently Employed

140

Yearly Projected Openings

20

Personality

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

• Integrity
• Dependability
• Attention to Detail
• Leadership
• Self Control
• Cooperation

Tools

• Alarm systems
• Desktop calculator
• Desktop computers
• Notebook computers
• Personal computers
• Special purpose telephones
• Two way radios
• Video monitors

Technology

• Calendar and scheduling software
• Electronic mail software
• Human resources software
• Internet browser software
• Office suite software
• Presentation software
• Spreadsheet software
• Word processing software