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Administrative Services Managers

It's a bright outlook for

This career will grow rapidly in the next few years.

Learn more about what they do.

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.

Related: Document Management Specialists Executive Secretaries & Executive Administrative Assistants First-Line Supervisors of Office & Administrative Support Workers General & Operations Managers Project Management Specialists

Industries: Government Health & Counseling Education Professional, Science, & Technical Finance & Insurance

Summary
Details

Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Acquire, distribute and store supplies.
Plan, administer, and control budgets for contracts, equipment, and supplies.
Conduct classes to teach procedures to staff.
Direct or coordinate the supportive services department of a business, agency, or organization.
Set goals and deadlines for the department.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Hire and terminate clerical and administrative personnel.
Acquire, distribute and store supplies.

Writing
- Writing things for co-workers or customers.
Negotiation
- Bringing people together to solve differences.
Installation
- Installing equipment, machines, wiring, or computer programs.
Coordination
- Changing what is done based on other people's actions.
Troubleshooting
- Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Social Perceptiveness
- Understanding people's reactions.
Time Management
- Managing your time and the time of other people.
Instructing
- Teaching people how to do something.
Judgment and Decision Making
- Thinking about the pros and cons of different options and picking the best one.
Reading Comprehension
- Reading work-related information.
Equipment Selection
- Deciding what kind of tools and equipment are needed to do a job.
Systems Analysis
- Figuring out how a system should work and how changes in the future will affect it.
Repairing
- Repairing machines or systems using the right tools.
Technology Design
- Making equipment and technology useful for customers.
Service Orientation
- Looking for ways to help people.
Operations Monitoring
- Watching gauges, dials, or display screens to make sure a machine is working.
Speaking
- Talking to others.
Management of Financial Resources
- Making spending decisions and keeping track of what is spent.
Active Learning
- Figuring out how to use new ideas or things.
Monitoring
- Keeping track of how well people and/or groups are doing in order to make improvements.
Operation and Control
- Using equipment or systems.
Science
- Using scientific rules and strategies to solve problems.
Persuasion
- Talking people into changing their minds or their behavior.
Critical Thinking
- Thinking about the pros and cons of different ways to solve a problem.
Quality Control Analysis
- Testing how well a product or service works.
Mathematics
- Using math to solve problems.
Equipment Maintenance
- Planning and doing the basic maintenance on equipment.
Management of Personnel Resources
- Selecting and managing the best workers for a job.
Active Listening
- Listening to others, not interrupting, and asking good questions.
Complex Problem Solving
- Noticing a problem and figuring out the best way to solve it.
Systems Evaluation
- Measuring how well a system is working and how to improve it.
Programming
- Writing computer programs.
Learning Strategies
- Using the best training or teaching strategies for learning new things.
Operations Analysis
- Figuring out what a product or service needs to be able to do.
Management of Material Resources
- Managing equipment and materials.

Wrist-Finger Speed
- Making fast, simple, repeated movements of your fingers, hands, and wrists.
Static Strength
- Lifting, pushing, pulling, or carrying.
Dynamic Flexibility
- Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
Sound Localization
- Noticing the direction that a sound came from.
Speech Recognition
- Recognizing spoken words.
Rate Control
- Changing when and how fast you move based on how something else is moving.
Gross Body Equilibrium
- Keeping your balance or staying upright.
Speed of Limb Movement
- Quickly moving your arms and legs.
Visual Color Discrimination
- Noticing the difference between colors, including shades and brightness.
Reaction Time
- Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
Near Vision
- Seeing details up close.
Category Flexibility
- Grouping things in different ways.
Oral Comprehension
- Listening and understanding what people say.
Written Expression
- Communicating by writing.
Manual Dexterity
- Holding or moving items with your hands.
Oral Expression
- Communicating by speaking.
Multilimb Coordination
- Using your arms and/or legs together while sitting, standing, or lying down.
Gross Body Coordination
- Moving your arms, legs, and mid-section together while your whole body is moving.
Peripheral Vision
- Seeing something to your side when your are looking ahead.
Extent Flexibility
- Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
Written Comprehension
- Reading and understanding what is written.
Information Ordering
- Ordering or arranging things.
Inductive Reasoning
- Making general rules or coming up with answers from lots of detailed information.
Spatial Orientation
- Knowing where things are around you.
Number Facility
- Adding, subtracting, multiplying, or dividing.
Arm-Hand Steadiness
- Keeping your arm or hand steady.
Problem Sensitivity
- Noticing when problems happen.
Flexibility of Closure
- Seeing hidden patterns.
Finger Dexterity
- Putting together small parts with your fingers.
Speech Clarity
- Speaking clearly.
Depth Perception
- Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
Originality
- Creating new and original ideas.
Memorization
- Remembering words, numbers, pictures, or steps.
Visualization
- Imagining how something will look after it is moved around or changed.
Deductive Reasoning
- Using rules to solve problems.
Night Vision
- Seeing at night or under low light.
Response Orientation
- Quickly deciding if you should move your hand, foot, or other body part.
Explosive Strength
- Jumping, sprinting, or throwing something.
Auditory Attention
- Paying attention to one sound while there are other distracting sounds.
Fluency of Ideas
- Coming up with lots of ideas.
Selective Attention
- Paying attention to something without being distracted.
Mathematical Reasoning
- Choosing the right type of math to solve a problem.
Time Sharing
- Doing two or more things at the same time.
Speed of Closure
- Quickly knowing what you are looking at.
Perceptual Speed
- Quickly comparing groups of letters, numbers, pictures, or other things.
Control Precision
- Quickly changing the controls of a machine, car, truck or boat.
Stamina
- Exercising for a long time without getting out of breath.
Far Vision
- Seeing details that are far away.
Hearing Sensitivity
- Telling the difference between sounds.
Dynamic Strength
- Exercising for a long time without your muscles getting tired.
Trunk Strength
- Using your lower back and stomach.
Glare Sensitivity
- Seeing something even if there is a glare or very bright light.

Physics
- Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Biology
- Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Psychology
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Sociology and Anthropology
- Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Geography
- Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
History and Archeology
- Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Law and Government
- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Telecommunications
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Building and Construction
- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Chemistry
- Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Medicine and Dentistry
- Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Administrative
- Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Personnel and Human Resources
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Food Production
- Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Engineering and Technology
- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Design
- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Mathematics
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Education and Training
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Fine Arts
- Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Communications and Media
- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Economics and Accounting
- Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Production and Processing
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Computers and Electronics
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Mechanical
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Therapy and Counseling
- Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Foreign Language
- Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Philosophy and Theology
- Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Public Safety and Security
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Transportation
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Education

Bachelor's degree

Work Experience

Less than 5 years work experience

Training

No on-the-job training

Education and Training Opportunities

Washington Annual Salary

133910/yr

Washington Hourly Wage

64.38/hr

Currently Employed

283,800

Yearly Projected Openings

23200

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

Dependability
Attention to Detail
Leadership Orientation
Cooperation
Achievement Orientation
Self-Control

Desktop calculator
Desktop computers
Laser fax machine
Mobile phones
Notebook computers
Personal computers
Personal digital assistant PDAs or organizers
Photocopiers
Scanners
Special purpose telephones
Tablet computers

Accounting software
Analytical or scientific software
Cloud-based data access and sharing software
Computer aided design CAD software
Content workflow software
Customer relationship management CRM software
Data base management system software
Data base reporting software
Data base user interface and query software
Desktop publishing software
Document management software
Electronic mail software
Enterprise resource planning ERP software
Enterprise system management software
Financial analysis software
Human resources software
Industrial control software
Information retrieval or search software
Instant messaging software
Internet browser software
Medical software
Object or component oriented development software
Office suite software
Operating system software
Presentation software
Process mapping and design software
Project management software
Spreadsheet software
Web page creation and editing software
Word processing software

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