Passenger Attendants

• Summary

• Details

Work Activities

• Greet passengers boarding transportation equipment and announce routes and stops.
• Provide boarding assistance to elderly, sick, or injured people.
• Adjust window shades or seat cushions at the request of passengers.
• Respond to passengers' questions, requests, or complaints.
• Perform equipment safety checks prior to departure.
• Determine or facilitate seating arrangements.
• Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
• Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
• Open and close doors for passengers.
• Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
• Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
• Explain and demonstrate safety procedures and safety equipment use.
• Signal transportation operators to stop or to proceed.

Skills

• Active Learning
  • Figuring out how to use new ideas or things.
• Science
  • Using scientific rules and strategies to solve problems.
• Writing
  • Writing things for co-workers or customers.
• Social Perceptiveness
  • Understanding people's reactions.
• Mathematics
  • Using math to solve problems.
• Repairing
  • Repairing machines or systems using the right tools.
• Quality Control Analysis
  • Testing how well a product or service works.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Management of Material Resources
  • Managing equipment and materials.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Negotiation
  • Bringing people together to solve differences.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Service Orientation
  • Looking for ways to help people.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Coordination
  • Changing what is done based on other people's actions.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Instructing
  • Teaching people how to do something.
• Speaking
  • Talking to others.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Time Management
  • Managing your time and the time of other people.
• Operation and Control
  • Using equipment or systems.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Programming
  • Writing computer programs.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Technology Design
  • Making equipment and technology useful for customers.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Reading Comprehension
  • Reading work-related information.
• Installation
  • Installing equipment, machines, wiring, or computer programs.

Abilities

• Information Ordering
  • Ordering or arranging things.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Manual Dexterity
  • Holding or moving items with your hands.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Time Sharing
  • Doing two or more things at the same time.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Sound Localization
  • Noticing the direction that a sound came from.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Far Vision
  • Seeing details that are far away.
• Night Vision
  • Seeing at night or under low light.
• Oral Comprehension
  • Listening and understanding what people say.
• Written Comprehension
  • Reading and understanding what is written.
• Written Expression
  • Communicating by writing.
• Deductive Reasoning
  • Using rules to solve problems.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Flexibility of Closure
  • Seeing hidden patterns.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Spatial Orientation
  • Knowing where things are around you.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Speech Clarity
  • Speaking clearly.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Trunk Strength
  • Using your lower back and stomach.
• Near Vision
  • Seeing details up close.
• Category Flexibility
  • Grouping things in different ways.
• Selective Attention
  • Paying attention to something without being distracted.
• Speech Recognition
  • Recognizing spoken words.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Problem Sensitivity
  • Noticing when problems happen.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Oral Expression
  • Communicating by speaking.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Originality
  • Creating new and original ideas.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Stamina
  • Exercising for a long time without getting out of breath.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.

Knowledge

• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Education

Education

High school diploma or equivalent

Work Experience

No work experience

Training

Less than 1 month on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

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Pay

Washington Annual Salary

45430/yr

Washington Hourly Wage

21.84/hr

Washington Employment Trends

Currently Employed

970

Yearly Projected Openings

200

Personality

Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:

• Optimism
• Empathy
• Social Orientation
• Cooperation
• Dependability
• Self-Control

Tools

• Bar code reader equipment
• Barricades
• Cash registers
• Digital camcorders or video cameras
• Flashlight
• Hole punching units
• Lifts
• Light trucks or sport utility vehicles
• Minivans or vans
• Mobile medical services first aid kits
• Notebook computers
• Power staple guns
• Safety harnesses or belts
• Seatbelts
• Tie down anchors
• Traffic cones or delineators
• Traffic signals
• Two way radios
• Wall anchors
• Wheelchairs

Technology

• Calendar and scheduling software
• Electronic mail software
• Office suite software
• Operating system software
• Time accounting software
• Word processing software