Interviewers, Except Eligibility and Loan

• Summary

• Details

Work Activities

• Compile, record, and code results or data from interview or survey, using computer or specified form.
• Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
• Assist individuals in filling out applications or questionnaires.
• Supervise or train other staff members.
• Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
• Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
• Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
• Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
• Identify and report problems in obtaining valid data.
• Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
• Locate and list addresses and households.
• Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
• Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
• Meet with supervisor daily to submit completed assignments and discuss progress.
• Prepare reports to provide answers in response to specific problems.
• Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
• Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
• Review data obtained from interview for completeness and accuracy.
• Compile, record, and code results or data from interview or survey, using computer or specified form.

Skills

• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Quality Control Analysis
  • Testing how well a product or service works.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Service Orientation
  • Looking for ways to help people.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Technology Design
  • Making equipment and technology useful for customers.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Management of Material Resources
  • Managing equipment and materials.
• Time Management
  • Managing your time and the time of other people.
• Social Perceptiveness
  • Understanding people's reactions.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Coordination
  • Changing what is done based on other people's actions.
• Writing
  • Writing things for co-workers or customers.
• Speaking
  • Talking to others.
• Mathematics
  • Using math to solve problems.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Negotiation
  • Bringing people together to solve differences.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Science
  • Using scientific rules and strategies to solve problems.
• Operation and Control
  • Using equipment or systems.
• Programming
  • Writing computer programs.
• Repairing
  • Repairing machines or systems using the right tools.
• Active Learning
  • Figuring out how to use new ideas or things.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Reading Comprehension
  • Reading work-related information.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Instructing
  • Teaching people how to do something.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Persuasion
  • Talking people into changing their minds or their behavior.

Abilities

• Oral Comprehension
  • Listening and understanding what people say.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Oral Expression
  • Communicating by speaking.
• Category Flexibility
  • Grouping things in different ways.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Information Ordering
  • Ordering or arranging things.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Stamina
  • Exercising for a long time without getting out of breath.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Written Expression
  • Communicating by writing.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Sound Localization
  • Noticing the direction that a sound came from.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Spatial Orientation
  • Knowing where things are around you.
• Selective Attention
  • Paying attention to something without being distracted.
• Near Vision
  • Seeing details up close.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Manual Dexterity
  • Holding or moving items with your hands.
• Speech Recognition
  • Recognizing spoken words.
• Speech Clarity
  • Speaking clearly.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Flexibility of Closure
  • Seeing hidden patterns.
• Written Comprehension
  • Reading and understanding what is written.
• Deductive Reasoning
  • Using rules to solve problems.
• Trunk Strength
  • Using your lower back and stomach.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Problem Sensitivity
  • Noticing when problems happen.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Time Sharing
  • Doing two or more things at the same time.
• Far Vision
  • Seeing details that are far away.
• Night Vision
  • Seeing at night or under low light.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Originality
  • Creating new and original ideas.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.

Knowledge

• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

Education

Education

High school diploma or equivalent

Work Experience

No work experience

Training

Less than 1 month on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

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Pay

Washington Annual Salary

48570/yr

Washington Hourly Wage

23.35/hr

Washington Employment Trends

Currently Employed

3,970

Yearly Projected Openings

490

Personality

Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:

• Attention to Detail
• Adaptability/Flexibility
• Stress Tolerance
• Integrity
• Self Control
• Dependability

Tools

• Automobiles or cars
• Inkjet printers
• Laser fax machine
• Notebook computers
• Personal computers
• Phone headsets
• Photocopiers
• Scanners
• Special purpose telephones

Technology

• Analytical or scientific software
• Customer relationship management CRM software
• Data base user interface and query software
• Electronic mail software
• Enterprise resource planning ERP software
• Human resources software
• Internet browser software
• Medical software
• Office suite software
• Presentation software
• Project management software
• Spreadsheet software
• Word processing software