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Hotel, Motel, and Resort Desk Clerks

It's a bright outlook for

This career will grow rapidly in the next few years.

Learn more about what they do.

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Related: Concierges Counter & Rental Clerks Locker Room, Coatroom, & Dressing Room Attendants Lodging Managers Receptionists & Information Clerks

Industries: Hotel & Food

Summary
Details

Deposit guests' valuables in hotel safes or safe-deposit boxes.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Make and confirm reservations.
Record guest comments or complaints, referring customers to managers as necessary.
Record guest comments or complaints, referring customers to managers as necessary.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Date-stamp, sort, and rack incoming mail and messages.
Keep records of room availability and guests' accounts, manually or using computers.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Review accounts and charges with guests during the check out process.
Compute bills, collect payments, and make change for guests.
Compute bills, collect payments, and make change for guests.
Compute bills, collect payments, and make change for guests.
Plan, schedule or supervise the work of other employees.
Arrange tours, taxis, or restaurant reservations for customers.
Plan, schedule or supervise the work of other employees.
Issue room keys and escort instructions to bellhops.
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Contact housekeeping or maintenance staff when guests report problems.
Greet, register, and assign rooms to guests of hotels or motels.
Transmit and receive messages, using telephones or telephone switchboards.

Complex Problem Solving
- Noticing a problem and figuring out the best way to solve it.
Management of Financial Resources
- Making spending decisions and keeping track of what is spent.
Operations Analysis
- Figuring out what a product or service needs to be able to do.
Learning Strategies
- Using the best training or teaching strategies for learning new things.
Persuasion
- Talking people into changing their minds or their behavior.
Negotiation
- Bringing people together to solve differences.
Quality Control Analysis
- Testing how well a product or service works.
Coordination
- Changing what is done based on other people's actions.
Repairing
- Repairing machines or systems using the right tools.
Writing
- Writing things for co-workers or customers.
Judgment and Decision Making
- Thinking about the pros and cons of different options and picking the best one.
Systems Evaluation
- Measuring how well a system is working and how to improve it.
Equipment Maintenance
- Planning and doing the basic maintenance on equipment.
Reading Comprehension
- Reading work-related information.
Critical Thinking
- Thinking about the pros and cons of different ways to solve a problem.
Operation and Control
- Using equipment or systems.
Monitoring
- Keeping track of how well people and/or groups are doing in order to make improvements.
Instructing
- Teaching people how to do something.
Active Learning
- Figuring out how to use new ideas or things.
Troubleshooting
- Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Technology Design
- Making equipment and technology useful for customers.
Management of Personnel Resources
- Selecting and managing the best workers for a job.
Programming
- Writing computer programs.
Systems Analysis
- Figuring out how a system should work and how changes in the future will affect it.
Operations Monitoring
- Watching gauges, dials, or display screens to make sure a machine is working.
Active Listening
- Listening to others, not interrupting, and asking good questions.
Speaking
- Talking to others.
Mathematics
- Using math to solve problems.
Science
- Using scientific rules and strategies to solve problems.
Management of Material Resources
- Managing equipment and materials.
Installation
- Installing equipment, machines, wiring, or computer programs.
Social Perceptiveness
- Understanding people's reactions.
Service Orientation
- Looking for ways to help people.
Equipment Selection
- Deciding what kind of tools and equipment are needed to do a job.
Time Management
- Managing your time and the time of other people.

Sound Localization
- Noticing the direction that a sound came from.
Gross Body Equilibrium
- Keeping your balance or staying upright.
Deductive Reasoning
- Using rules to solve problems.
Information Ordering
- Ordering or arranging things.
Category Flexibility
- Grouping things in different ways.
Visual Color Discrimination
- Noticing the difference between colors, including shades and brightness.
Speech Recognition
- Recognizing spoken words.
Near Vision
- Seeing details up close.
Speed of Closure
- Quickly knowing what you are looking at.
Rate Control
- Changing when and how fast you move based on how something else is moving.
Gross Body Coordination
- Moving your arms, legs, and mid-section together while your whole body is moving.
Manual Dexterity
- Holding or moving items with your hands.
Dynamic Strength
- Exercising for a long time without your muscles getting tired.
Extent Flexibility
- Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
Perceptual Speed
- Quickly comparing groups of letters, numbers, pictures, or other things.
Speed of Limb Movement
- Quickly moving your arms and legs.
Arm-Hand Steadiness
- Keeping your arm or hand steady.
Problem Sensitivity
- Noticing when problems happen.
Mathematical Reasoning
- Choosing the right type of math to solve a problem.
Depth Perception
- Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
Glare Sensitivity
- Seeing something even if there is a glare or very bright light.
Peripheral Vision
- Seeing something to your side when your are looking ahead.
Oral Comprehension
- Listening and understanding what people say.
Inductive Reasoning
- Making general rules or coming up with answers from lots of detailed information.
Fluency of Ideas
- Coming up with lots of ideas.
Night Vision
- Seeing at night or under low light.
Dynamic Flexibility
- Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
Wrist-Finger Speed
- Making fast, simple, repeated movements of your fingers, hands, and wrists.
Static Strength
- Lifting, pushing, pulling, or carrying.
Trunk Strength
- Using your lower back and stomach.
Stamina
- Exercising for a long time without getting out of breath.
Spatial Orientation
- Knowing where things are around you.
Control Precision
- Quickly changing the controls of a machine, car, truck or boat.
Memorization
- Remembering words, numbers, pictures, or steps.
Response Orientation
- Quickly deciding if you should move your hand, foot, or other body part.
Finger Dexterity
- Putting together small parts with your fingers.
Reaction Time
- Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
Written Expression
- Communicating by writing.
Oral Expression
- Communicating by speaking.
Written Comprehension
- Reading and understanding what is written.
Auditory Attention
- Paying attention to one sound while there are other distracting sounds.
Hearing Sensitivity
- Telling the difference between sounds.
Far Vision
- Seeing details that are far away.
Speech Clarity
- Speaking clearly.
Time Sharing
- Doing two or more things at the same time.
Number Facility
- Adding, subtracting, multiplying, or dividing.
Visualization
- Imagining how something will look after it is moved around or changed.
Multilimb Coordination
- Using your arms and/or legs together while sitting, standing, or lying down.
Flexibility of Closure
- Seeing hidden patterns.
Explosive Strength
- Jumping, sprinting, or throwing something.
Selective Attention
- Paying attention to something without being distracted.
Originality
- Creating new and original ideas.

Chemistry
- Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Sociology and Anthropology
- Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Food Production
- Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Biology
- Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Transportation
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Geography
- Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
History and Archeology
- Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Physics
- Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Law and Government
- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Design
- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Administrative
- Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Medicine and Dentistry
- Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Philosophy and Theology
- Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Public Safety and Security
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Telecommunications
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Economics and Accounting
- Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Personnel and Human Resources
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Engineering and Technology
- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Building and Construction
- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Fine Arts
- Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Mechanical
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Production and Processing
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Education and Training
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Therapy and Counseling
- Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Computers and Electronics
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Psychology
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Foreign Language
- Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Mathematics
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Communications and Media
- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Education

High school diploma or equivalent

Work Experience

No work experience

Training

Less than 1 month on-the-job training

Education and Training Opportunities

Washington Annual Salary

38930/yr

Washington Hourly Wage

18.72/hr

Currently Employed

6,100

Yearly Projected Openings

1110

Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:

Social Orientation
Cooperation
Attention to Detail
Dependability
Optimism
Stress Tolerance

Automated attendant systems
Automatic call distributor ACD
Centrex phone console
Music or message on hold player
Personal computers
Premise branch exchange PBX systems
Pressure or steam cleaners
Standalone telephone caller identification
Vacuum cleaners
Voice mail systems

Data base user interface and query software
Desktop publishing software
Electronic mail software
Facilities management software
Financial analysis software
Instant messaging software
Office suite software
Presentation software
Spreadsheet software
Web page creation and editing software
Word processing software

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Hotel, Motel, and Resort Desk Clerks

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