Eligibility Interviewers, Government Programs

• Summary

• Details

Work Activities

• Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
• Answer applicants' questions about benefits and claim procedures.
• Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
• Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
• Investigate claimants for the possibility of fraud or abuse.
• Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.
• Schedule benefits claimants for adjudication interviews to address questions of eligibility.
• Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
• Provide social workers with pertinent information gathered during applicant interviews.
• Check with employers or other references to verify answers and obtain further information.
• Interview and investigate applicants for public assistance to gather information pertinent to their applications.
• Keep records of assigned cases, and prepare required reports.
• Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
• Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
• Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
• Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
• Monitor the payments of benefits throughout the duration of a claim.

Skills

• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Writing
  • Writing things for co-workers or customers.
• Mathematics
  • Using math to solve problems.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Social Perceptiveness
  • Understanding people's reactions.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Reading Comprehension
  • Reading work-related information.
• Repairing
  • Repairing machines or systems using the right tools.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Programming
  • Writing computer programs.
• Time Management
  • Managing your time and the time of other people.
• Service Orientation
  • Looking for ways to help people.
• Active Learning
  • Figuring out how to use new ideas or things.
• Negotiation
  • Bringing people together to solve differences.
• Coordination
  • Changing what is done based on other people's actions.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Quality Control Analysis
  • Testing how well a product or service works.
• Instructing
  • Teaching people how to do something.
• Speaking
  • Talking to others.
• Operation and Control
  • Using equipment or systems.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Management of Material Resources
  • Managing equipment and materials.
• Technology Design
  • Making equipment and technology useful for customers.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Science
  • Using scientific rules and strategies to solve problems.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.

Abilities

• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Time Sharing
  • Doing two or more things at the same time.
• Written Expression
  • Communicating by writing.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Selective Attention
  • Paying attention to something without being distracted.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Flexibility of Closure
  • Seeing hidden patterns.
• Spatial Orientation
  • Knowing where things are around you.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Speech Clarity
  • Speaking clearly.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Category Flexibility
  • Grouping things in different ways.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Problem Sensitivity
  • Noticing when problems happen.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Deductive Reasoning
  • Using rules to solve problems.
• Trunk Strength
  • Using your lower back and stomach.
• Sound Localization
  • Noticing the direction that a sound came from.
• Oral Expression
  • Communicating by speaking.
• Oral Comprehension
  • Listening and understanding what people say.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Stamina
  • Exercising for a long time without getting out of breath.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Night Vision
  • Seeing at night or under low light.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Manual Dexterity
  • Holding or moving items with your hands.
• Originality
  • Creating new and original ideas.
• Written Comprehension
  • Reading and understanding what is written.
• Speech Recognition
  • Recognizing spoken words.
• Far Vision
  • Seeing details that are far away.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Information Ordering
  • Ordering or arranging things.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Near Vision
  • Seeing details up close.

Knowledge

• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

Education

Education

High school diploma or equivalent

Work Experience

No work experience

Training

1 to 12 months on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

• University of Washington-Seattle Campus
  1400 NE Campus Parkway, Seattle WA 98195-4550
  School Type

  Public, 4-year or above

  Admissions
  School Size

  20,000 and above

  Financial Aid 206-543-2100
  Other Degrees Offered

  Undergraduate degree or certificate offering,Graduate degree or certificate offering
  Website

  https://www.washington.edu/
  Program Name
  Community Organization and Advocacy
  Length
  More than 4 years
  Award Level
  Master's degree
  Save

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• Western Washington University
  516 High Street, Bellingham WA 98225-9008
  School Type

  Public, 4-year or above

  Admissions
  School Size

  10,000 - 19,999

  Financial Aid 360-650-3000
  Other Degrees Offered

  Undergraduate degree or certificate offering,Graduate degree or certificate offering
  Website

  http://wwu.edu/
  Program Name
  Community Organization and Advocacy
  Length
  4 years
  Award Level
  Bachelor's degree
  Save

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Pay

Washington Annual Salary

62900/yr

Washington Hourly Wage

30.24/hr

Washington Employment Trends

Currently Employed

3,920

Yearly Projected Openings

400

Personality

Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:

• Attention to Detail
• Integrity
• Concern for Others
• Stress Tolerance
• Dependability
• Adaptability/Flexibility

Tools

• Automobiles or cars
• Laser fax machine
• Personal computers
• Photocopiers
• Pocket calculator
• Scanners
• Special purpose telephones
• Typewriters

Technology

• Analytical or scientific software
• Calendar and scheduling software
• Data base reporting software
• Data base user interface and query software
• Data compression software
• Document management software
• Electronic mail software
• Enterprise resource planning ERP software
• Internet browser software
• Medical software
• Office suite software
• Presentation software
• Spreadsheet software
• Video conferencing software
• Word processing software