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First-Line Supervisors of Retail Sales Workers

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Related: First-Line Supervisors of Entertainment & Recreation Workers  First-Line Supervisors of Food Preparation & Serving Workers  First-Line Supervisors of Housekeeping & Janitorial Workers  First-Line Supervisors of Non-Retail Sales Workers  First-Line Supervisors of Office & Administrative Support Workers 
Industries: Retail 

  • Summary

  • Details

    • Work Activities

    • Establish credit policies and operating procedures.
    • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
    • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
    • Review inventory and sales records to prepare reports for management and budget departments.
    • Keep records of purchases, sales, and requisitions.
    • Inventory stock and reorder when inventory drops to a specified level.
    • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
    • Assign employees to specific duties.
    • Estimate consumer demand and determine the types and amounts of goods to be sold.
    • Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
    • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
    • Formulate pricing policies for merchandise, according to profitability requirements.
    • Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
    • Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
    • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
    • Instruct staff on how to handle difficult and complicated sales.
    • Review inventory and sales records to prepare reports for management and budget departments.
    • Inventory stock and reorder when inventory drops to a specified level.
    • Establish and implement policies, goals, objectives, and procedures for the department.
    • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
    • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
    • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
    • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
    • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
    • Examine products purchased for resale or received for storage to assess the condition of each product or item.
    • Plan budgets and authorize payments and merchandise returns.
    • Enforce safety, health, and security rules.
    • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
    • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
    • Plan budgets and authorize payments and merchandise returns.

    Skills

    • Negotiation
      • Bringing people together to solve differences.
    • Service Orientation
      • Looking for ways to help people.
    • Reading Comprehension
      • Reading work-related information.
    • Active Listening
      • Listening to others, not interrupting, and asking good questions.
    • Mathematics
      • Using math to solve problems.
    • Troubleshooting
      • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
    • Repairing
      • Repairing machines or systems using the right tools.
    • Judgment and Decision Making
      • Thinking about the pros and cons of different options and picking the best one.
    • Active Learning
      • Figuring out how to use new ideas or things.
    • Science
      • Using scientific rules and strategies to solve problems.
    • Speaking
      • Talking to others.
    • Operations Monitoring
      • Watching gauges, dials, or display screens to make sure a machine is working.
    • Technology Design
      • Making equipment and technology useful for customers.
    • Programming
      • Writing computer programs.
    • Coordination
      • Changing what is done based on other people's actions.
    • Management of Material Resources
      • Managing equipment and materials.
    • Writing
      • Writing things for co-workers or customers.
    • Operation and Control
      • Using equipment or systems.
    • Persuasion
      • Talking people into changing their minds or their behavior.
    • Installation
      • Installing equipment, machines, wiring, or computer programs.
    • Critical Thinking
      • Thinking about the pros and cons of different ways to solve a problem.
    • Social Perceptiveness
      • Understanding people's reactions.
    • Instructing
      • Teaching people how to do something.
    • Systems Evaluation
      • Measuring how well a system is working and how to improve it.
    • Operations Analysis
      • Figuring out what a product or service needs to be able to do.
    • Systems Analysis
      • Figuring out how a system should work and how changes in the future will affect it.
    • Equipment Selection
      • Deciding what kind of tools and equipment are needed to do a job.
    • Quality Control Analysis
      • Testing how well a product or service works.
    • Time Management
      • Managing your time and the time of other people.
    • Complex Problem Solving
      • Noticing a problem and figuring out the best way to solve it.
    • Equipment Maintenance
      • Planning and doing the basic maintenance on equipment.
    • Management of Financial Resources
      • Making spending decisions and keeping track of what is spent.
    • Management of Personnel Resources
      • Selecting and managing the best workers for a job.
    • Monitoring
      • Keeping track of how well people and/or groups are doing in order to make improvements.
    • Learning Strategies
      • Using the best training or teaching strategies for learning new things.

    Abilities

    • Oral Comprehension
      • Listening and understanding what people say.
    • Inductive Reasoning
      • Making general rules or coming up with answers from lots of detailed information.
    • Category Flexibility
      • Grouping things in different ways.
    • Arm-Hand Steadiness
      • Keeping your arm or hand steady.
    • Stamina
      • Exercising for a long time without getting out of breath.
    • Visual Color Discrimination
      • Noticing the difference between colors, including shades and brightness.
    • Written Expression
      • Communicating by writing.
    • Mathematical Reasoning
      • Choosing the right type of math to solve a problem.
    • Perceptual Speed
      • Quickly comparing groups of letters, numbers, pictures, or other things.
    • Finger Dexterity
      • Putting together small parts with your fingers.
    • Speed of Limb Movement
      • Quickly moving your arms and legs.
    • Number Facility
      • Adding, subtracting, multiplying, or dividing.
    • Spatial Orientation
      • Knowing where things are around you.
    • Control Precision
      • Quickly changing the controls of a machine, car, truck or boat.
    • Rate Control
      • Changing when and how fast you move based on how something else is moving.
    • Visualization
      • Imagining how something will look after it is moved around or changed.
    • Explosive Strength
      • Jumping, sprinting, or throwing something.
    • Glare Sensitivity
      • Seeing something even if there is a glare or very bright light.
    • Time Sharing
      • Doing two or more things at the same time.
    • Trunk Strength
      • Using your lower back and stomach.
    • Fluency of Ideas
      • Coming up with lots of ideas.
    • Oral Expression
      • Communicating by speaking.
    • Flexibility of Closure
      • Seeing hidden patterns.
    • Manual Dexterity
      • Holding or moving items with your hands.
    • Gross Body Coordination
      • Moving your arms, legs, and mid-section together while your whole body is moving.
    • Speech Recognition
      • Recognizing spoken words.
    • Deductive Reasoning
      • Using rules to solve problems.
    • Speed of Closure
      • Quickly knowing what you are looking at.
    • Reaction Time
      • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
    • Sound Localization
      • Noticing the direction that a sound came from.
    • Selective Attention
      • Paying attention to something without being distracted.
    • Response Orientation
      • Quickly deciding if you should move your hand, foot, or other body part.
    • Hearing Sensitivity
      • Telling the difference between sounds.
    • Auditory Attention
      • Paying attention to one sound while there are other distracting sounds.
    • Memorization
      • Remembering words, numbers, pictures, or steps.
    • Written Comprehension
      • Reading and understanding what is written.
    • Information Ordering
      • Ordering or arranging things.
    • Dynamic Flexibility
      • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
    • Peripheral Vision
      • Seeing something to your side when your are looking ahead.
    • Far Vision
      • Seeing details that are far away.
    • Wrist-Finger Speed
      • Making fast, simple, repeated movements of your fingers, hands, and wrists.
    • Extent Flexibility
      • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
    • Night Vision
      • Seeing at night or under low light.
    • Originality
      • Creating new and original ideas.
    • Static Strength
      • Lifting, pushing, pulling, or carrying.
    • Depth Perception
      • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
    • Problem Sensitivity
      • Noticing when problems happen.
    • Dynamic Strength
      • Exercising for a long time without your muscles getting tired.
    • Near Vision
      • Seeing details up close.
    • Multilimb Coordination
      • Using your arms and/or legs together while sitting, standing, or lying down.
    • Gross Body Equilibrium
      • Keeping your balance or staying upright.
    • Speech Clarity
      • Speaking clearly.

    Knowledge

    • Sales and Marketing
      • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Personnel and Human Resources
      • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
    • Sociology and Anthropology
      • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
    • Foreign Language
      • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
    • Geography
      • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
    • Medicine and Dentistry
      • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
    • History and Archeology
      • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
    • Public Safety and Security
      • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
    • Administration and Management
      • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • Administrative
      • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
    • Engineering and Technology
      • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
    • Food Production
      • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
    • Economics and Accounting
      • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
    • Computers and Electronics
      • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    • Mechanical
      • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
    • Telecommunications
      • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
    • Therapy and Counseling
      • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
    • Mathematics
      • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
    • Communications and Media
      • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
    • Biology
      • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
    • Education and Training
      • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
    • Building and Construction
      • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
    • Psychology
      • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
    • English Language
      • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
    • Customer and Personal Service
      • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Production and Processing
      • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
    • Chemistry
      • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
    • Design
      • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
    • Fine Arts
      • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
    • Law and Government
      • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
    • Physics
      • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
    • Philosophy and Theology
      • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
    • Transportation
      • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    Education

    Education
    High school diploma or equivalent
    Work Experience
    Less than 5 years work experience
    Training
    No on-the-job training
    Education and Training Opportunities

    Pay

    Washington Annual Salary
    58460/yr
    Washington Hourly Wage
    28.11/hr

    Washington Employment Trends

    Currently Employed
    38,710
    Yearly Projected Openings
    4240

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Integrity
    • Stress Tolerance
    • Cooperation
    • Leadership
    • Dependability
    • Adaptability/Flexibility

    Tools

    • Adjustable widemouth pliers
    • Adjustable wrenches
    • Bar code reader equipment
    • Cash registers
    • Desktop computers
    • Electronic funds transfer point of sale equipment
    • Ladders
    • Laser fax machine
    • Laser printers
    • Magnetic stripe readers and encoders
    • Personal computers
    • Personal digital assistant PDAs or organizers
    • Point of sale POS terminal
    • Point of sale payment terminal
    • Screwdrivers
    • Security cameras
    • Security tags
    • Video cassette players or recorders

    Technology

    • Accounting software
    • Analytical or scientific software
    • Business intelligence and data analysis software
    • Calendar and scheduling software
    • Cloud-based data access and sharing software
    • Computer aided design CAD software
    • Customer relationship management CRM software
    • Data base management system software
    • Data base user interface and query software
    • Data mining software
    • Desktop publishing software
    • Document management software
    • Electronic mail software
    • Enterprise resource planning ERP software
    • Financial analysis software
    • Graphics or photo imaging software
    • Human resources software
    • Internet browser software
    • Inventory management software
    • Object or component oriented development software
    • Office suite software
    • Operating system software
    • Point of sale POS software
    • Presentation software
    • Process mapping and design software
    • Project management software
    • Sales and marketing software
    • Spreadsheet software
    • Time accounting software
    • Video conferencing software
    • Video creation and editing software
    • Web page creation and editing software
    • Word processing software

ADDITIONAL RESOURCES

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