Concierges

• Summary

• Details

Work Activities

• Provide food and beverage services to guests.
• Provide directions to guests.
• Perform office duties on a temporary basis when needed.
• Order flowers for guests.
• Order flowers for guests.
• Receive, store, or deliver luggage or mail.
• Pick up and deliver items or run errands for guests.
• Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
• Provide business services for guests, such as sending or receiving faxes or shipping packages.
• Clean and tidy hotel lounge.
• Arrange for interpreters or translators when patrons require such services.
• Receive, store, or deliver luggage or mail.
• Make travel arrangements for sightseeing or other tours.
• Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
• Arrange for the replacement of items lost by travelers.
• Arrange childcare services for guests.
• Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Plan special events, parties, or meetings, which may include booking musicians or celebrities.

Skills

• Social Perceptiveness
  • Understanding people's reactions.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Instructing
  • Teaching people how to do something.
• Service Orientation
  • Looking for ways to help people.
• Management of Material Resources
  • Managing equipment and materials.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Operation and Control
  • Using equipment or systems.
• Active Learning
  • Figuring out how to use new ideas or things.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Negotiation
  • Bringing people together to solve differences.
• Technology Design
  • Making equipment and technology useful for customers.
• Mathematics
  • Using math to solve problems.
• Programming
  • Writing computer programs.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Speaking
  • Talking to others.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Science
  • Using scientific rules and strategies to solve problems.
• Quality Control Analysis
  • Testing how well a product or service works.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Coordination
  • Changing what is done based on other people's actions.
• Time Management
  • Managing your time and the time of other people.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Repairing
  • Repairing machines or systems using the right tools.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Reading Comprehension
  • Reading work-related information.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Writing
  • Writing things for co-workers or customers.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.

Abilities

• Night Vision
  • Seeing at night or under low light.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Oral Expression
  • Communicating by speaking.
• Category Flexibility
  • Grouping things in different ways.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Flexibility of Closure
  • Seeing hidden patterns.
• Speech Recognition
  • Recognizing spoken words.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Manual Dexterity
  • Holding or moving items with your hands.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Deductive Reasoning
  • Using rules to solve problems.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Problem Sensitivity
  • Noticing when problems happen.
• Trunk Strength
  • Using your lower back and stomach.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Far Vision
  • Seeing details that are far away.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Time Sharing
  • Doing two or more things at the same time.
• Spatial Orientation
  • Knowing where things are around you.
• Selective Attention
  • Paying attention to something without being distracted.
• Written Comprehension
  • Reading and understanding what is written.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Oral Comprehension
  • Listening and understanding what people say.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Originality
  • Creating new and original ideas.
• Information Ordering
  • Ordering or arranging things.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Stamina
  • Exercising for a long time without getting out of breath.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Speech Clarity
  • Speaking clearly.
• Sound Localization
  • Noticing the direction that a sound came from.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Near Vision
  • Seeing details up close.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Written Expression
  • Communicating by writing.

Knowledge

• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Education

Education

High school diploma or equivalent

Work Experience

No work experience

Training

1 to 12 months on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

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Pay

Washington Annual Salary

42770/yr

Washington Hourly Wage

20.56/hr

Washington Employment Trends

Currently Employed

1,220

Yearly Projected Openings

200

Personality

Social: People interested in this work like activities that include helping people, teaching, and talking. They do well at jobs that need:

• Attention to Detail
• Integrity
• Cooperation
• Dependability
• Adaptability/Flexibility
• Initiative

Tools

• Desktop computers
• Laser fax machine
• Laser printers
• Mobile phones
• Notebook computers
• Photocopiers
• Special purpose telephones
• Tablet computers
• Two way radios

Technology

• Accounting software
• Calendar and scheduling software
• Data base user interface and query software
• Desktop publishing software
• Electronic mail software
• Financial analysis software
• Internet browser software
• Map creation software
• Office suite software
• Presentation software
• Spreadsheet software
• Word processing software