Baggage Porters and Bellhops

• Summary

• Details

Work Activities

• Receive and mark baggage by completing and attaching claim checks.
• Transport guests about premises and local areas, or arrange for transportation.
• Greet incoming guests and escort them to their rooms.
• Pick up and return items for laundry and valet service.
• Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
• Complete baggage insurance forms.
• Greet incoming guests and escort them to their rooms.
• Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
• Compute and complete charge slips for services rendered and maintain records.
• Explain the operation of room features, such as locks, ventilation systems, and televisions.
• Page guests in hotel lobbies, dining rooms, or other areas.
• Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
• Deliver messages and room service orders, and run errands for guests.
• Act as part of the security team at transportation terminals, hotels, or similar establishments.
• Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
• Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
• Maintain clean lobbies or entrance areas for travelers or guests.
• Assist travelers and guests with disabilities.

Skills

• Science
  • Using scientific rules and strategies to solve problems.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Technology Design
  • Making equipment and technology useful for customers.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Service Orientation
  • Looking for ways to help people.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Writing
  • Writing things for co-workers or customers.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Speaking
  • Talking to others.
• Reading Comprehension
  • Reading work-related information.
• Quality Control Analysis
  • Testing how well a product or service works.
• Programming
  • Writing computer programs.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Coordination
  • Changing what is done based on other people's actions.
• Social Perceptiveness
  • Understanding people's reactions.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Operation and Control
  • Using equipment or systems.
• Active Learning
  • Figuring out how to use new ideas or things.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Repairing
  • Repairing machines or systems using the right tools.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Instructing
  • Teaching people how to do something.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Management of Material Resources
  • Managing equipment and materials.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Time Management
  • Managing your time and the time of other people.
• Mathematics
  • Using math to solve problems.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Negotiation
  • Bringing people together to solve differences.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.

Abilities

• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Speech Recognition
  • Recognizing spoken words.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Written Comprehension
  • Reading and understanding what is written.
• Oral Expression
  • Communicating by speaking.
• Spatial Orientation
  • Knowing where things are around you.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Written Expression
  • Communicating by writing.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Originality
  • Creating new and original ideas.
• Deductive Reasoning
  • Using rules to solve problems.
• Information Ordering
  • Ordering or arranging things.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Sound Localization
  • Noticing the direction that a sound came from.
• Trunk Strength
  • Using your lower back and stomach.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Night Vision
  • Seeing at night or under low light.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Flexibility of Closure
  • Seeing hidden patterns.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Stamina
  • Exercising for a long time without getting out of breath.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Selective Attention
  • Paying attention to something without being distracted.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Near Vision
  • Seeing details up close.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Speech Clarity
  • Speaking clearly.
• Far Vision
  • Seeing details that are far away.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Problem Sensitivity
  • Noticing when problems happen.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Category Flexibility
  • Grouping things in different ways.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Oral Comprehension
  • Listening and understanding what people say.
• Time Sharing
  • Doing two or more things at the same time.
• Manual Dexterity
  • Holding or moving items with your hands.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.

Knowledge

• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

Education

Education

High school diploma or equivalent

Work Experience

No work experience

Training

Less than 1 month on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

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Pay

Washington Annual Salary

39310/yr

Washington Hourly Wage

18.9/hr

Washington Employment Trends

Currently Employed

730

Yearly Projected Openings

140

Personality

Realistic: People interested in this work like activities that include practical, hands-on problems and solutions. They do well at jobs that need:

• Social Orientation
• Cooperation
• Dependability
• Integrity
• Optimism
• Empathy

Tools

• Automobiles or cars
• Desktop computers
• Golf carts
• Minivans or vans
• Notebook computers
• Paging controllers
• Personal computers
• Pushcarts
• Special purpose telephones
• Two way radios

Technology

• Electronic mail software
• Office suite software
• Spreadsheet software
• Word processing software