First-Line Supervisors of Personal Service Workers

• Summary

• Details

Work Activities

• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Participate in continuing education to stay abreast of industry trends and developments.
• Take disciplinary action to address performance problems.
• Resolve customer complaints regarding worker performance or services rendered.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Recruit and hire staff members.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
• Direct marketing, advertising, or other customer recruitment efforts.
• Arrange worker breaks to ensure services are adequately staffed throughout each shift.
• Apply customer feedback to service improvement efforts.
• Requisition necessary supplies, equipment, or services.
• Inform management about problems, such as employee disputes.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Investigate employee complaints and resolve problems following management rules and regulations.
• Train workers in proper operational procedures and functions and explain company policies.
• Train workers in proper operational procedures and functions and explain company policies.
• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Inform workers about interests or special needs of specific groups.

Skills

• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Reading Comprehension
  • Reading work-related information.
• Writing
  • Writing things for co-workers or customers.
• Mathematics
  • Using math to solve problems.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Technology Design
  • Making equipment and technology useful for customers.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Management of Material Resources
  • Managing equipment and materials.
• Repairing
  • Repairing machines or systems using the right tools.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Quality Control Analysis
  • Testing how well a product or service works.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Negotiation
  • Bringing people together to solve differences.
• Social Perceptiveness
  • Understanding people's reactions.
• Coordination
  • Changing what is done based on other people's actions.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Active Learning
  • Figuring out how to use new ideas or things.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Speaking
  • Talking to others.
• Science
  • Using scientific rules and strategies to solve problems.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Instructing
  • Teaching people how to do something.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Programming
  • Writing computer programs.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Service Orientation
  • Looking for ways to help people.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Operation and Control
  • Using equipment or systems.
• Time Management
  • Managing your time and the time of other people.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.

Abilities

• Spatial Orientation
  • Knowing where things are around you.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Selective Attention
  • Paying attention to something without being distracted.
• Originality
  • Creating new and original ideas.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Time Sharing
  • Doing two or more things at the same time.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Near Vision
  • Seeing details up close.
• Far Vision
  • Seeing details that are far away.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Speech Recognition
  • Recognizing spoken words.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Oral Expression
  • Communicating by speaking.
• Written Comprehension
  • Reading and understanding what is written.
• Deductive Reasoning
  • Using rules to solve problems.
• Flexibility of Closure
  • Seeing hidden patterns.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Category Flexibility
  • Grouping things in different ways.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Information Ordering
  • Ordering or arranging things.
• Sound Localization
  • Noticing the direction that a sound came from.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Manual Dexterity
  • Holding or moving items with your hands.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Problem Sensitivity
  • Noticing when problems happen.
• Written Expression
  • Communicating by writing.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Oral Comprehension
  • Listening and understanding what people say.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Trunk Strength
  • Using your lower back and stomach.
• Night Vision
  • Seeing at night or under low light.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Stamina
  • Exercising for a long time without getting out of breath.
• Speech Clarity
  • Speaking clearly.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.

Knowledge

• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Education

Education

High school diploma or equivalent

Work Experience

Less than 5 years work experience

Training

No on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

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Pay

Washington Annual Salary

59830/yr

Washington Hourly Wage

28.77/hr

Washington Employment Trends

Currently Employed

159,100

Yearly Projected Openings

16300

Personality

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

• Leadership Orientation
• Social Orientation
• Cooperation
• Dependability
• Integrity
• Self-Control

Tools

• Desktop computers
• Laser printers
• Mobile medical services automated external defibrillators AED or hard paddles
• Notebook computers
• Personal computers
• Photocopiers
• Special purpose telephones

Technology

• Calendar and scheduling software
• Electronic mail software
• Internet browser software
• Inventory management software
• Office suite software
• Point of sale POS software
• Presentation software
• Spreadsheet software
• Time accounting software
• Word processing software