First-Line Supervisors of Personal Service Workers

• Summary

• Details

Work Activities

• Take disciplinary action to address performance problems.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Participate in continuing education to stay abreast of industry trends and developments.
• Resolve customer complaints regarding worker performance or services rendered.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Direct marketing, advertising, or other customer recruitment efforts.
• Arrange worker breaks to ensure services are adequately staffed throughout each shift.
• Recruit and hire staff members.
• Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
• Apply customer feedback to service improvement efforts.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Inform management about problems, such as employee disputes.
• Requisition necessary supplies, equipment, or services.
• Inform workers about interests or special needs of specific groups.
• Train workers in proper operational procedures and functions and explain company policies.
• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Investigate employee complaints and resolve problems following management rules and regulations.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Train workers in proper operational procedures and functions and explain company policies.

Skills

• Technology Design
  • Making equipment and technology useful for customers.
• Reading Comprehension
  • Reading work-related information.
• Writing
  • Writing things for co-workers or customers.
• Mathematics
  • Using math to solve problems.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Management of Material Resources
  • Managing equipment and materials.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Repairing
  • Repairing machines or systems using the right tools.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Active Learning
  • Figuring out how to use new ideas or things.
• Social Perceptiveness
  • Understanding people's reactions.
• Coordination
  • Changing what is done based on other people's actions.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Negotiation
  • Bringing people together to solve differences.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Quality Control Analysis
  • Testing how well a product or service works.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Programming
  • Writing computer programs.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Time Management
  • Managing your time and the time of other people.
• Instructing
  • Teaching people how to do something.
• Speaking
  • Talking to others.
• Science
  • Using scientific rules and strategies to solve problems.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Service Orientation
  • Looking for ways to help people.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Operation and Control
  • Using equipment or systems.

Abilities

• Written Comprehension
  • Reading and understanding what is written.
• Oral Expression
  • Communicating by speaking.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Selective Attention
  • Paying attention to something without being distracted.
• Near Vision
  • Seeing details up close.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Speech Recognition
  • Recognizing spoken words.
• Originality
  • Creating new and original ideas.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Time Sharing
  • Doing two or more things at the same time.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Spatial Orientation
  • Knowing where things are around you.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Far Vision
  • Seeing details that are far away.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Deductive Reasoning
  • Using rules to solve problems.
• Manual Dexterity
  • Holding or moving items with your hands.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Information Ordering
  • Ordering or arranging things.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Sound Localization
  • Noticing the direction that a sound came from.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Flexibility of Closure
  • Seeing hidden patterns.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Category Flexibility
  • Grouping things in different ways.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Problem Sensitivity
  • Noticing when problems happen.
• Written Expression
  • Communicating by writing.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Trunk Strength
  • Using your lower back and stomach.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Oral Comprehension
  • Listening and understanding what people say.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Stamina
  • Exercising for a long time without getting out of breath.
• Night Vision
  • Seeing at night or under low light.
• Speech Clarity
  • Speaking clearly.
• Memorization
  • Remembering words, numbers, pictures, or steps.

Knowledge

• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Education

Education

High school diploma or equivalent

Work Experience

Less than 5 years work experience

Training

No on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

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Pay

Washington Annual Salary

59830/yr

Washington Hourly Wage

28.77/hr

Washington Employment Trends

Currently Employed

171,700

Yearly Projected Openings

18400

Personality

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

• Self Control
• Concern for Others
• Cooperation
• Integrity
• Stress Tolerance
• Initiative

Tools

• Desktop computers
• Laser printers
• Mobile medical services automated external defibrillators AED or hard paddles
• Notebook computers
• Personal computers
• Photocopiers
• Special purpose telephones

Technology

• Calendar and scheduling software
• Electronic mail software
• Internet browser software
• Inventory management software
• Office suite software
• Point of sale POS software
• Presentation software
• Spreadsheet software
• Time accounting software
• Word processing software