First-Line Supervisors of Gambling Services Workers

• Summary

• Details

Work Activities

• Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
• Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
• Monitor stations and games and move dealers from game to game to ensure adequate staffing.
• Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
• Monitor stations and games and move dealers from game to game to ensure adequate staffing.
• Greet customers and ask about the quality of service they are receiving.
• Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
• Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
• Evaluate workers' performance and prepare written performance evaluations.
• Record, issue receipts for, and pay off bets.
• Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
• Record the specifics of malfunctioning machines and document malfunctions needing repair.
• Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
• Answer patrons' questions about gaming machine functions and payouts.
• Exchange currency for customers, converting currency into requested combinations of bills and coins.
• Clean and maintain slot machines and surrounding areas.
• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
• Explain and interpret house rules, such as game rules or betting limits, for patrons.
• Report customer-related incidents occurring in gaming areas to supervisors.
• Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
• Record, issue receipts for, and pay off bets.
• Determine how many gaming tables to open each day and schedule staff accordingly.
• Monitor payment of hand-delivered jackpots to ensure promptness.
• Evaluate workers' performance and prepare written performance evaluations.
• Respond to and resolve patrons' complaints.
• Establish and maintain banks and table limits for each game.
• Perform paperwork required for monetary transactions.
• Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
• Reset slot machines after payoffs.

Skills

• Coordination
  • Changing what is done based on other people's actions.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Technology Design
  • Making equipment and technology useful for customers.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Instructing
  • Teaching people how to do something.
• Programming
  • Writing computer programs.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Management of Material Resources
  • Managing equipment and materials.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Writing
  • Writing things for co-workers or customers.
• Speaking
  • Talking to others.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Social Perceptiveness
  • Understanding people's reactions.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Operation and Control
  • Using equipment or systems.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Reading Comprehension
  • Reading work-related information.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Negotiation
  • Bringing people together to solve differences.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Repairing
  • Repairing machines or systems using the right tools.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Science
  • Using scientific rules and strategies to solve problems.
• Active Learning
  • Figuring out how to use new ideas or things.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Quality Control Analysis
  • Testing how well a product or service works.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Time Management
  • Managing your time and the time of other people.
• Service Orientation
  • Looking for ways to help people.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Mathematics
  • Using math to solve problems.

Abilities

• Oral Comprehension
  • Listening and understanding what people say.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Manual Dexterity
  • Holding or moving items with your hands.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Speech Recognition
  • Recognizing spoken words.
• Speech Clarity
  • Speaking clearly.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Night Vision
  • Seeing at night or under low light.
• Stamina
  • Exercising for a long time without getting out of breath.
• Near Vision
  • Seeing details up close.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Problem Sensitivity
  • Noticing when problems happen.
• Selective Attention
  • Paying attention to something without being distracted.
• Oral Expression
  • Communicating by speaking.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Time Sharing
  • Doing two or more things at the same time.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Trunk Strength
  • Using your lower back and stomach.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Sound Localization
  • Noticing the direction that a sound came from.
• Written Comprehension
  • Reading and understanding what is written.
• Written Expression
  • Communicating by writing.
• Originality
  • Creating new and original ideas.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Flexibility of Closure
  • Seeing hidden patterns.
• Category Flexibility
  • Grouping things in different ways.
• Information Ordering
  • Ordering or arranging things.
• Spatial Orientation
  • Knowing where things are around you.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Deductive Reasoning
  • Using rules to solve problems.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Far Vision
  • Seeing details that are far away.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Hearing Sensitivity
  • Telling the difference between sounds.

Knowledge

• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Education

Education

High school diploma or equivalent

Work Experience

Less than 5 years work experience

Training

No on-the-job training

Education and Training Opportunities

×

Education and Training Opportunities

• Northwest Indian College
  2522 Kwina Rd, Bellingham WA 98226-9217
  School Type

  Public, 4-year or above

  Admissions
  School Size

  Under 1,000

  Financial Aid 360-676-2772
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.nwic.edu/
  Program Name
  Casino Management
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year
  Save

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• Wenatchee Valley College
  1300 Fifth St, Wenatchee WA 98801-1799
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 509-682-6800
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.wvc.edu/
  Program Name
  Casino Management
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years
  Save

  ---

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Pay

Washington Annual Salary

75750/yr

Washington Hourly Wage

36.42/hr

Washington Employment Trends

Currently Employed

790

Yearly Projected Openings

110

Personality

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

• Integrity
• Self Control
• Stress Tolerance
• Dependability
• Attention to Detail
• Cooperation

Tools

• Alarm systems
• Automatic teller machines ATMs
• Cash registers
• Circuit tester
• Desktop calculator
• Desktop computers
• Laser fax machine
• Laser printers
• Multimeters
• Notebook computers
• Oscilloscopes
• Personal computers
• Photocopiers
• Poker or slot machines
• Screwdrivers
• Special purpose telephones
• Two way radios

Technology

• Data base user interface and query software
• Electronic mail software
• Office suite software
• Operating system software
• Presentation software
• Project management software
• Spreadsheet software
• Word processing software