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Waiters and Waitresses

Take orders and serve food and beverages to patrons at tables in dining establishment.
  • Summary

  • Details

  • Work Activities

    • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
    • Perform food preparation duties, such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
    • Garnish and decorate dishes in preparation for serving.
    • Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
    • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
    • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
    • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
    • Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
    • Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties.
    • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
    • Provide guests with information about local areas, including directions.
    • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
    • Inform customers of daily specials.
    • Clean tables or counters after patrons have finished dining.
    • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
    • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
    • Present menus to patrons and answer questions about menu items, making recommendations upon request.
    • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
    • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
    • Take orders from patrons for food or beverages.
    • Fill salt, pepper, sugar, cream, condiment, and napkin containers.
    • Perform food preparation duties, such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
    • Describe and recommend wines to customers.
    • Escort customers to their tables.
    • Stock service areas with supplies such as coffee, food, tableware, and linens.
    • Prepare checks that itemize and total meal costs and sales taxes.
    • Explain how various menu items are prepared, describing ingredients and cooking methods.
    • Collect payments from customers.
    • Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.

    Skills

    • Instructing
      • Teaching people how to do something.
    • Coordination
      • Changing what is done based on other people's actions.
    • Service Orientation
      • Looking for ways to help people.
    • Science
      • Using scientific rules and strategies to solve problems.
    • Mathematics
      • Using math to solve problems.
    • Active Learning
      • Figuring out how to use new ideas or things.
    • Learning Strategies
      • Using the best training or teaching strategies for learning new things.
    • Persuasion
      • Talking people into changing their minds or their behavior.
    • Technology Design
      • Making equipment and technology useful for customers.
    • Equipment Maintenance
      • Planning and doing the basic maintenance on equipment.
    • Operations Monitoring
      • Watching gauges, dials, or display screens to make sure a machine is working.
    • Monitoring
      • Keeping track of how well people and/or groups are doing in order to make improvements.
    • Reading Comprehension
      • Reading work-related information.
    • Operation and Control
      • Using equipment or systems.
    • Quality Control Analysis
      • Testing how well a product or service works.
    • Judgment and Decision Making
      • Thinking about the pros and cons of different options and picking the best one.
    • Systems Evaluation
      • Measuring how well a system is working and how to improve it.
    • Management of Personnel Resources
      • Selecting and managing the best workers for a job.
    • Time Management
      • Managing your time and the time of other people.
    • Operations Analysis
      • Figuring out what a product or service needs to be able to do.
    • Social Perceptiveness
      • Understanding people's reactions.
    • Installation
      • Installing equipment, machines, wiring, or computer programs.
    • Active Listening
      • Listening to others, not interrupting, and asking good questions.
    • Writing
      • Writing things for co-workers or customers.
    • Speaking
      • Talking to others.
    • Systems Analysis
      • Figuring out how a system should work and how changes in the future will affect it.
    • Management of Material Resources
      • Managing equipment and materials.
    • Equipment Selection
      • Deciding what kind of tools and equipment are needed to do a job.
    • Critical Thinking
      • Thinking about the pros and cons of different ways to solve a problem.
    • Negotiation
      • Bringing people together to solve differences.
    • Troubleshooting
      • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
    • Repairing
      • Repairing machines or systems using the right tools.
    • Complex Problem Solving
      • Noticing a problem and figuring out the best way to solve it.
    • Programming
      • Writing computer programs.
    • Management of Financial Resources
      • Making spending decisions and keeping track of what is spent.

    Abilities

    • Number Facility
      • Adding, subtracting, multiplying, or dividing.
    • Speed of Closure
      • Quickly knowing what you are looking at.
    • Manual Dexterity
      • Holding or moving items with your hands.
    • Originality
      • Creating new and original ideas.
    • Memorization
      • Remembering words, numbers, pictures, or steps.
    • Arm-Hand Steadiness
      • Keeping your arm or hand steady.
    • Extent Flexibility
      • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
    • Dynamic Flexibility
      • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
    • Glare Sensitivity
      • Seeing something even if there is a glare or very bright light.
    • Hearing Sensitivity
      • Telling the difference between sounds.
    • Dynamic Strength
      • Exercising for a long time without your muscles getting tired.
    • Response Orientation
      • Quickly deciding if you should move your hand, foot, or other body part.
    • Information Ordering
      • Ordering or arranging things.
    • Control Precision
      • Quickly changing the controls of a machine, car, truck or boat.
    • Auditory Attention
      • Paying attention to one sound while there are other distracting sounds.
    • Gross Body Equilibrium
      • Keeping your balance or staying upright.
    • Far Vision
      • Seeing details that are far away.
    • Night Vision
      • Seeing at night or under low light.
    • Speech Recognition
      • Recognizing spoken words.
    • Sound Localization
      • Noticing the direction that a sound came from.
    • Visual Color Discrimination
      • Noticing the difference between colors, including shades and brightness.
    • Oral Expression
      • Communicating by speaking.
    • Category Flexibility
      • Grouping things in different ways.
    • Inductive Reasoning
      • Making general rules or coming up with answers from lots of detailed information.
    • Selective Attention
      • Paying attention to something without being distracted.
    • Rate Control
      • Changing when and how fast you move based on how something else is moving.
    • Problem Sensitivity
      • Noticing when problems happen.
    • Speed of Limb Movement
      • Quickly moving your arms and legs.
    • Static Strength
      • Lifting, pushing, pulling, or carrying.
    • Multilimb Coordination
      • Using your arms and/or legs together while sitting, standing, or lying down.
    • Written Expression
      • Communicating by writing.
    • Mathematical Reasoning
      • Choosing the right type of math to solve a problem.
    • Visualization
      • Imagining how something will look after it is moved around or changed.
    • Oral Comprehension
      • Listening and understanding what people say.
    • Perceptual Speed
      • Quickly comparing groups of letters, numbers, pictures, or other things.
    • Explosive Strength
      • Jumping, sprinting, or throwing something.
    • Peripheral Vision
      • Seeing something to your side when your are looking ahead.
    • Fluency of Ideas
      • Coming up with lots of ideas.
    • Time Sharing
      • Doing two or more things at the same time.
    • Reaction Time
      • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
    • Written Comprehension
      • Reading and understanding what is written.
    • Spatial Orientation
      • Knowing where things are around you.
    • Wrist-Finger Speed
      • Making fast, simple, repeated movements of your fingers, hands, and wrists.
    • Deductive Reasoning
      • Using rules to solve problems.
    • Flexibility of Closure
      • Seeing hidden patterns.
    • Finger Dexterity
      • Putting together small parts with your fingers.
    • Speech Clarity
      • Speaking clearly.
    • Trunk Strength
      • Using your lower back and stomach.
    • Gross Body Coordination
      • Moving your arms, legs, and mid-section together while your whole body is moving.
    • Near Vision
      • Seeing details up close.
    • Stamina
      • Exercising for a long time without getting out of breath.
    • Depth Perception
      • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    Knowledge

    • Mathematics
      • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
    • Therapy and Counseling
      • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
    • English Language
      • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
    • Engineering and Technology
      • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
    • Philosophy and Theology
      • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
    • Administration and Management
      • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • Foreign Language
      • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
    • Law and Government
      • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
    • Sociology and Anthropology
      • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
    • Biology
      • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
    • Production and Processing
      • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
    • Geography
      • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
    • Education and Training
      • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
    • Fine Arts
      • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
    • Chemistry
      • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
    • Building and Construction
      • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
    • Telecommunications
      • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
    • Public Safety and Security
      • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
    • Economics and Accounting
      • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
    • Personnel and Human Resources
      • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
    • Administrative
      • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
    • Computers and Electronics
      • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    • Physics
      • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
    • History and Archeology
      • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
    • Medicine and Dentistry
      • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
    • Psychology
      • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
    • Communications and Media
      • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
    • Transportation
      • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
    • Mechanical
      • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
    • Customer and Personal Service
      • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Sales and Marketing
      • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Design
      • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
    • Food Production
      • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    Education

    Education
    No formal educational credential
    Work Experience
    No work experience
    Training
    Less than 1 month on-the-job training

    Pay

    Washington Annual Salary
    47490/yr
    Washington Hourly Wage
    22.83/hr

    Washington Employment Trends

    Currently Employed
    54,240
    Yearly Projected Openings
    11990

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:
    • Optimism
    • Social Orientation
    • Cooperation
    • Dependability
    • Empathy
    • Self-Control

    Tools

    • Bar code reader equipment
    • Cash registers
    • Commercial use cutlery
    • Magnetic stripe readers and encoders
    • Paging controllers
    • Personal digital assistant PDAs or organizers
    • Point of sale POS receipt printers
    • Point of sale POS terminal
    • Touch screen monitors

    Technology

    • Instant messaging software
    • Point of sale POS software
    • Web page creation and editing software