First-Line Supervisors of Food Preparation and Serving Workers

• Summary

• Details

Work Activities

• Compile and balance cash receipts at the end of the day or shift.
• Greet and seat guests, and present menus and wine lists.
• Develop departmental objectives, budgets, policies, procedures, and strategies.
• Forecast staff, equipment, and supply requirements, based on a master menu.
• Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.
• Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
• Estimate ingredients and supplies required to prepare a recipe.
• Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to hospital patients.
• Schedule parties and take reservations.
• Resolve customer complaints regarding food service.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
• Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
• Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
• Supervise and participate in kitchen and dining area cleaning activities.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
• Greet and seat guests, and present menus and wine lists.
• Perform various financial activities, such as cash handling, deposit preparation, and payroll.
• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
• Record production, operational, and personnel data on specified forms.
• Evaluate new products for usefulness and suitability.
• Develop equipment maintenance schedules and arrange for repairs.
• Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
• Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
• Present bills and accept payments.
• Train workers in food preparation, and in service, sanitation, and safety procedures.
• Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.

Skills

• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Management of Material Resources
  • Managing equipment and materials.
• Reading Comprehension
  • Reading work-related information.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Repairing
  • Repairing machines or systems using the right tools.
• Negotiation
  • Bringing people together to solve differences.
• Operation and Control
  • Using equipment or systems.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Instructing
  • Teaching people how to do something.
• Speaking
  • Talking to others.
• Mathematics
  • Using math to solve problems.
• Science
  • Using scientific rules and strategies to solve problems.
• Active Learning
  • Figuring out how to use new ideas or things.
• Coordination
  • Changing what is done based on other people's actions.
• Social Perceptiveness
  • Understanding people's reactions.
• Writing
  • Writing things for co-workers or customers.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Time Management
  • Managing your time and the time of other people.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Service Orientation
  • Looking for ways to help people.
• Programming
  • Writing computer programs.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Quality Control Analysis
  • Testing how well a product or service works.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Technology Design
  • Making equipment and technology useful for customers.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.

Abilities

• Speech Clarity
  • Speaking clearly.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Near Vision
  • Seeing details up close.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Stamina
  • Exercising for a long time without getting out of breath.
• Far Vision
  • Seeing details that are far away.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Spatial Orientation
  • Knowing where things are around you.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Category Flexibility
  • Grouping things in different ways.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Oral Expression
  • Communicating by speaking.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Speech Recognition
  • Recognizing spoken words.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Trunk Strength
  • Using your lower back and stomach.
• Flexibility of Closure
  • Seeing hidden patterns.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Time Sharing
  • Doing two or more things at the same time.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Originality
  • Creating new and original ideas.
• Problem Sensitivity
  • Noticing when problems happen.
• Deductive Reasoning
  • Using rules to solve problems.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Night Vision
  • Seeing at night or under low light.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Sound Localization
  • Noticing the direction that a sound came from.
• Selective Attention
  • Paying attention to something without being distracted.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Information Ordering
  • Ordering or arranging things.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Manual Dexterity
  • Holding or moving items with your hands.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Written Comprehension
  • Reading and understanding what is written.
• Oral Comprehension
  • Listening and understanding what people say.
• Written Expression
  • Communicating by writing.

Knowledge

• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Education

Education

High school diploma or equivalent

Work Experience

Less than 5 years work experience

Training

No on-the-job training

Education and Training Opportunities

×

Education and Training Opportunities

• Bates Technical College
  1101 S Yakima Ave, Tacoma WA 98405
  School Type

  Public, 2-year

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 253-680-7000
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.batestech.edu/
  Program Name
  Culinary Arts/Chef Training
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year, Award of at least 1 but less than 2 academic years, Associate's degree
  Save

  ---

• Bellingham Technical College
  3028 Lindbergh Ave, Bellingham WA 98225-1599
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 360-752-7000
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.btc.edu/
  Program Name
  Culinary Arts/Chef Training
  Length
  2 years
  Award Level
  Associate's degree, Award of at least 1 but less than 2 academic years
  Save

  ---

• Central Washington University
  400 East University Way, Ellensburg WA 98926
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 509-963-1111
  Other Degrees Offered

  Undergraduate degree or certificate offering,Graduate degree or certificate offering
  Website

  http://www.cwu.edu/
  Program Name
  Foodservice Systems Administration/Management
  Length
  4 years
  Award Level
  Bachelor's degree
  Save

  ---

• Clark College
  1933 Fort Vancouver Way, Vancouver WA 98663-3598
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 360-992-2000
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.clark.edu/
  Program Name
  Culinary Arts/Chef Training
  Length
  2 years
  Award Level
  Associate's degree, Certificates of at least 12 weeks but less than 1 year
  Save

  ---

• Clover Park Technical College
  4500 Steilacoom Blvd SW, Lakewood WA 98499-4004
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 253-589-5800
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.cptc.edu/
  Program Name
  Culinary Arts/Chef Training
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year, Associate's degree, Award of at least 1 but less than 2 academic years, Award of at least 2 but less than 4 academic years
  Save

  ---

• Edmonds College
  20000 68th Ave W, Lynnwood WA 98036
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 425-640-1459
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.edmonds.edu/
  Program Name
  Culinary Arts/Chef Training
  Length
  2 years
  Award Level
  Associate's degree, Certificates of at least 12 weeks but less than 1 year, Award of at least 1 but less than 2 academic years
  Save

  ---

• Grays Harbor College
  1620 Edward P Smith Drive, Aberdeen WA 98520-7599
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 360-532-9020
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.ghc.edu/
  Program Name
  Culinary Arts/Chef Training
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years
  Save

  ---

• Highline College
  2400 S 240th St, Des Moines WA 98198-9800
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 206-878-3710
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.highline.edu/
  Program Name
  Restaurant, Culinary, and Catering Management/Manager
  Length
  Certificates of less than 12 weeks
  Award Level
  Certificates of less than 12 weeks, Certificates of at least 12 weeks but less than 1 year
  Save

  ---

• International Air and Hospitality Academy
  2901 E Mill Plain Blvd, Vancouver WA 98661
  School Type

  Private for-profit, less-than 2-year

  Admissions
  School Size

  Under 1,000

  Financial Aid 360-695-2500
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://aha.edu/
  Program Name
  Culinary Arts/Chef Training
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years
  Save

  ---

• Lake Washington Institute of Technology
  11605 132nd Ave NE, Kirkland WA 98034-8506
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 425-739-8100
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.lwtech.edu/
  Program Name
  Culinary Arts/Chef Training
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year, Associate's degree, Award of at least 1 but less than 2 academic years
  Save

  ---

• Olympic College
  1600 Chester Ave, Bremerton WA 98337-1699
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 360-792-6050
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.olympic.edu/
  Program Name
  Culinary Arts/Chef Training
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year, Award of at least 1 but less than 2 academic years, Associate's degree
  Save

  ---

• Peninsula College
  1502 E Lauridsen Blvd, Port Angeles WA 98362
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 360-452-9277
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://pencol.edu/
  Program Name
  Restaurant, Culinary, and Catering Management/Manager
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years
  Save

  ---

• Renton Technical College
  3000 NE Fourth St, Renton WA 98056-4123
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 425-235-2352
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.rtc.edu/
  Program Name
  Culinary Arts/Chef Training
  Length
  At least two but less than four years
  Award Level
  Award of at least 2 but less than 4 academic years, Associate's degree, Award of at least 1 but less than 2 academic years
  Save

  ---

• Seattle Central College
  1701 Broadway Avenue, Seattle WA 98122
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 206-934-3800
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://seattlecentral.edu/
  Program Name
  Culinary Arts/Chef Training
  Length
  At least two but less than four years
  Award Level
  Award of at least 2 but less than 4 academic years, Associate's degree
  Save

  ---

• Skagit Valley College
  2405 E. College Way, Mount Vernon WA 98273
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 360-416-7600
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.skagit.edu/
  Program Name
  Culinary Arts/Chef Training
  Length
  2 years
  Award Level
  Associate's degree, Award of at least 1 but less than 2 academic years, Certificates of less than 12 weeks
  Save

  ---

• South Puget Sound Community College
  2011 Mottman Rd SW, Olympia WA 98512-6292
  School Type

  Public, 2-year

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 360-596-5200
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://spscc.edu/
  Program Name
  Culinary Arts/Chef Training
  Length
  2 years
  Award Level
  Associate's degree, Award of at least 1 but less than 2 academic years
  Save

  ---

• South Seattle College
  6000 16th Ave SW, Seattle WA 98106-1499
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 206-934-5300
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://southseattle.edu/
  Program Name
  Restaurant, Culinary, and Catering Management/Manager
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years, Award of at least 2 but less than 4 academic years, Associate's degree
  Save
  Program Name
  Culinary Arts/Chef Training
  Length
  2 years
  Award Level
  Associate's degree, Award of at least 1 but less than 2 academic years, Award of at least 2 but less than 4 academic years
  Save

  ---

• Spokane Community College
  1810 North Greene Street, Spokane WA 99217-5399
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 509-533-8400
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://scc.spokane.edu/
  Program Name
  Culinary Arts/Chef Training
  Length
  2 years
  Award Level
  Associate's degree
  Save

  ---

• Walla Walla Community College
  500 Tausick Way, Walla Walla WA 99362-9267
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 509-522-2500
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.wwcc.edu/
  Program Name
  Culinary Arts/Chef Training
  Length
  2 years
  Award Level
  Associate's degree, Award of at least 1 but less than 2 academic years
  Save

  ---

Close

Pay

Washington Annual Salary

49850/yr

Washington Hourly Wage

23.97/hr

Washington Employment Trends

Currently Employed

29,490

Yearly Projected Openings

5050

Personality

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

• Cooperation
• Stress Tolerance
• Social Orientation
• Self Control
• Dependability
• Adaptability/Flexibility

Tools

• Bar code reader equipment
• Cash registers
• Desktop computers
• Magnetic stripe readers and encoders
• Notebook computers
• Paging controllers
• Point of sale POS receipt printers
• Point of sale POS terminal
• Point of sale payment terminal

Technology

• Accounting software
• Calendar and scheduling software
• Communications server software
• Computer based training software
• Data base user interface and query software
• Desktop publishing software
• Electronic mail software
• Enterprise resource planning ERP software
• Financial analysis software
• Human resources software
• Inventory management software
• Office suite software
• Point of sale POS software
• Presentation software
• Procurement software
• Project management software
• Spreadsheet software
• Word processing software