Credit Counselors

• Summary

• Details

Work Activities

• Assess clients' overall financial situations by reviewing income, assets, debts, expenses, credit reports, or other financial information.
• Explain general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage attachments, or collection actions.
• Refer clients to social service or community resources for needs beyond those of credit or debt counseling.
• Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
• Disburse funds from client accounts to creditors.
• Maintain or update records of client account activity, including financial transactions, counseling session notes, correspondence, document images, or client inquiries.
• Conduct research to help clients avoid repossessions or foreclosures or remove levies or wage garnishments.
• Create debt management plans, spending plans, or budgets to assist clients to meet financial goals.
• Interview clients by telephone or in person to gather financial information.
• Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat.
• Advise clients on housing matters, such as housing rental, homeownership, mortgage delinquency, or foreclosure prevention.
• Prepare written documents to establish contracts with or communicate financial recommendations to clients.
• Create action plans to assist clients in obtaining permanent housing via rent or mortgage programs.
• Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat.
• Estimate time for debt repayment, given amount of debt, interest rates, and available funds.
• Review changes to financial, family, or employment situations to determine whether changes to existing debt management plans, spending plans, or budgets are needed.
• Teach courses or seminars on topics, such as budgeting, management of personal finances, or financial literacy.
• Calculate clients' available monthly income to meet debt obligations.
• Explain services or policies to clients, such as debt management program rules, advantages and disadvantages of using services, or creditor concession policies.
• Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first.
• Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans.
• Negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, time extensions, or payment plans.
• Recommend educational materials or resources to clients on matters, such as financial planning, budgeting, or credit.
• Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems.

Skills

• Management of Material Resources
  • Managing equipment and materials.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Reading Comprehension
  • Reading work-related information.
• Active Learning
  • Figuring out how to use new ideas or things.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Operation and Control
  • Using equipment or systems.
• Time Management
  • Managing your time and the time of other people.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Speaking
  • Talking to others.
• Social Perceptiveness
  • Understanding people's reactions.
• Quality Control Analysis
  • Testing how well a product or service works.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Service Orientation
  • Looking for ways to help people.
• Negotiation
  • Bringing people together to solve differences.
• Science
  • Using scientific rules and strategies to solve problems.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Instructing
  • Teaching people how to do something.
• Mathematics
  • Using math to solve problems.
• Coordination
  • Changing what is done based on other people's actions.
• Technology Design
  • Making equipment and technology useful for customers.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Writing
  • Writing things for co-workers or customers.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Programming
  • Writing computer programs.
• Repairing
  • Repairing machines or systems using the right tools.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.

Abilities

• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Spatial Orientation
  • Knowing where things are around you.
• Written Expression
  • Communicating by writing.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Problem Sensitivity
  • Noticing when problems happen.
• Deductive Reasoning
  • Using rules to solve problems.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Flexibility of Closure
  • Seeing hidden patterns.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Far Vision
  • Seeing details that are far away.
• Sound Localization
  • Noticing the direction that a sound came from.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Oral Comprehension
  • Listening and understanding what people say.
• Written Comprehension
  • Reading and understanding what is written.
• Originality
  • Creating new and original ideas.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Information Ordering
  • Ordering or arranging things.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Trunk Strength
  • Using your lower back and stomach.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Time Sharing
  • Doing two or more things at the same time.
• Speech Clarity
  • Speaking clearly.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Manual Dexterity
  • Holding or moving items with your hands.
• Category Flexibility
  • Grouping things in different ways.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Oral Expression
  • Communicating by speaking.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Speech Recognition
  • Recognizing spoken words.
• Stamina
  • Exercising for a long time without getting out of breath.
• Night Vision
  • Seeing at night or under low light.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Selective Attention
  • Paying attention to something without being distracted.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Near Vision
  • Seeing details up close.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

Knowledge

• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Education

Education

Bachelor's degree

Work Experience

No work experience

Training

1 to 12 months on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

• Central Washington University
  400 East University Way, Ellensburg WA 98926
  School Type

  Public, 4-year or above

  Admissions
  School Size

  10,000 - 19,999

  Financial Aid 509-963-1111
  Other Degrees Offered

  Undergraduate degree or certificate offering,Graduate degree or certificate offering
  Website

  http://www.cwu.edu/
  Program Name
  Financial Planning and Services
  Length
  4 years
  Award Level
  Bachelor's degree
  Save

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• Skagit Valley College
  2405 E. College Way, Mount Vernon WA 98273
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 360-416-7600
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.skagit.edu/
  Program Name
  Banking and Financial Support Services
  Length
  2 years
  Award Level
  Associate's degree
  Save

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• Whatcom Community College
  237 W Kellogg Rd, Bellingham WA 98226
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 360-383-3000
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://whatcom.edu/
  Program Name
  Banking and Financial Support Services
  Length
  2 years
  Award Level
  Associate's degree, Certificates of at least 12 weeks but less than 1 year
  Save

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• Whitworth University
  300 W Hawthorne Rd, Spokane WA 99251
  School Type

  Private not-for-profit, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 509-777-1000
  Other Degrees Offered

  Undergraduate degree or certificate offering,Graduate degree or certificate offering
  Website

  http://www.whitworth.edu/
  Program Name
  Financial Planning and Services
  Length
  More than 4 years
  Award Level
  Master's degree
  Save

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Close

Pay

Washington Annual Salary

61170/yr

Washington Hourly Wage

29.41/hr

Washington Employment Trends

Currently Employed

440

Yearly Projected Openings

40

Personality

Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:

• Sincerity
• Empathy
• Self-Control
• Social Orientation
• Cooperation
• Cautiousness

Tools

• Inkjet printers
• Laser fax machine
• Laser printers
• Notebook computers
• Personal computers
• Scientific calculator
• Special purpose telephones

Technology

• Data base user interface and query software
• Electronic mail software
• Enterprise resource planning ERP software
• Financial analysis software
• Information retrieval or search software
• Internet browser software
• Network conferencing software
• Office suite software
• Presentation software
• Spreadsheet software
• Word processing software