Gambling Managers

• Summary

• Details

Work Activities

• Resolve customer complaints regarding problems, such as payout errors.
• Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
• Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
• Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
• Set and maintain a bank and table limit for each game.
• Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
• Train new workers or evaluate their performance.
• Prepare work schedules and station arrangements and keep attendance records.
• Train new workers or evaluate their performance.
• Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
• Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
• Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
• Monitor credit extended to players.
• Prepare work schedules and station arrangements and keep attendance records.
• Explain and interpret house rules, such as game rules or betting limits.
• Market or promote the casino to bring in business.
• Interview and hire workers.
• Interview and hire workers.
• Track supplies of money to tables and perform any required paperwork.
• Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
• Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
• Notify board attendants of table vacancies so that waiting patrons can play.
• Record, collect, or pay off bets, issuing receipts as necessary.

Skills

• Negotiation
  • Bringing people together to solve differences.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Time Management
  • Managing your time and the time of other people.
• Speaking
  • Talking to others.
• Science
  • Using scientific rules and strategies to solve problems.
• Operation and Control
  • Using equipment or systems.
• Repairing
  • Repairing machines or systems using the right tools.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Social Perceptiveness
  • Understanding people's reactions.
• Instructing
  • Teaching people how to do something.
• Service Orientation
  • Looking for ways to help people.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Quality Control Analysis
  • Testing how well a product or service works.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Reading Comprehension
  • Reading work-related information.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Technology Design
  • Making equipment and technology useful for customers.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Programming
  • Writing computer programs.
• Management of Material Resources
  • Managing equipment and materials.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Writing
  • Writing things for co-workers or customers.
• Mathematics
  • Using math to solve problems.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Active Learning
  • Figuring out how to use new ideas or things.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Coordination
  • Changing what is done based on other people's actions.

Abilities

• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Trunk Strength
  • Using your lower back and stomach.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Far Vision
  • Seeing details that are far away.
• Originality
  • Creating new and original ideas.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Manual Dexterity
  • Holding or moving items with your hands.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Category Flexibility
  • Grouping things in different ways.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Deductive Reasoning
  • Using rules to solve problems.
• Flexibility of Closure
  • Seeing hidden patterns.
• Written Comprehension
  • Reading and understanding what is written.
• Information Ordering
  • Ordering or arranging things.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Time Sharing
  • Doing two or more things at the same time.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Speech Recognition
  • Recognizing spoken words.
• Speech Clarity
  • Speaking clearly.
• Night Vision
  • Seeing at night or under low light.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Problem Sensitivity
  • Noticing when problems happen.
• Oral Comprehension
  • Listening and understanding what people say.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Oral Expression
  • Communicating by speaking.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Spatial Orientation
  • Knowing where things are around you.
• Written Expression
  • Communicating by writing.
• Selective Attention
  • Paying attention to something without being distracted.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Stamina
  • Exercising for a long time without getting out of breath.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Near Vision
  • Seeing details up close.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Sound Localization
  • Noticing the direction that a sound came from.

Knowledge

• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Education

Education

High school diploma or equivalent

Work Experience

Less than 5 years work experience

Training

No on-the-job training

Education and Training Opportunities

×

Education and Training Opportunities

• Northwest Indian College
  2522 Kwina Rd, Bellingham WA 98226-9217
  School Type

  Public, 4-year or above

  Admissions
  School Size

  Under 1,000

  Financial Aid 360-676-2772
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.nwic.edu/
  Program Name
  Casino Management
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year
  Save

  ---

• Wenatchee Valley College
  1300 Fifth St, Wenatchee WA 98801-1799
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 509-682-6800
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.wvc.edu/
  Program Name
  Casino Management
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years
  Save

  ---

Close

Pay

Washington Annual Salary

121800/yr

Washington Hourly Wage

58.56/hr

Washington Employment Trends

Currently Employed

140

Yearly Projected Openings

20

Personality

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

• Integrity
• Dependability
• Attention to Detail
• Leadership
• Self Control
• Cooperation

Tools

• Alarm systems
• Desktop calculator
• Desktop computers
• Notebook computers
• Personal computers
• Special purpose telephones
• Two way radios
• Video monitors

Technology

• Calendar and scheduling software
• Electronic mail software
• Human resources software
• Internet browser software
• Office suite software
• Presentation software
• Spreadsheet software
• Word processing software