Gambling Managers

• Summary

• Details

Work Activities

• Resolve customer complaints regarding problems, such as payout errors.
• Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
• Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
• Set and maintain a bank and table limit for each game.
• Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
• Train new workers or evaluate their performance.
• Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
• Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
• Train new workers or evaluate their performance.
• Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
• Prepare work schedules and station arrangements and keep attendance records.
• Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
• Monitor credit extended to players.
• Explain and interpret house rules, such as game rules or betting limits.
• Market or promote the casino to bring in business.
• Prepare work schedules and station arrangements and keep attendance records.
• Track supplies of money to tables and perform any required paperwork.
• Notify board attendants of table vacancies so that waiting patrons can play.
• Interview and hire workers.
• Interview and hire workers.
• Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
• Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
• Record, collect, or pay off bets, issuing receipts as necessary.

Skills

• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Time Management
  • Managing your time and the time of other people.
• Science
  • Using scientific rules and strategies to solve problems.
• Negotiation
  • Bringing people together to solve differences.
• Speaking
  • Talking to others.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Repairing
  • Repairing machines or systems using the right tools.
• Operation and Control
  • Using equipment or systems.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Reading Comprehension
  • Reading work-related information.
• Service Orientation
  • Looking for ways to help people.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Quality Control Analysis
  • Testing how well a product or service works.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Social Perceptiveness
  • Understanding people's reactions.
• Instructing
  • Teaching people how to do something.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Active Learning
  • Figuring out how to use new ideas or things.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Programming
  • Writing computer programs.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Mathematics
  • Using math to solve problems.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Writing
  • Writing things for co-workers or customers.
• Technology Design
  • Making equipment and technology useful for customers.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Management of Material Resources
  • Managing equipment and materials.
• Coordination
  • Changing what is done based on other people's actions.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.

Abilities

• Originality
  • Creating new and original ideas.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Manual Dexterity
  • Holding or moving items with your hands.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Far Vision
  • Seeing details that are far away.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Trunk Strength
  • Using your lower back and stomach.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Deductive Reasoning
  • Using rules to solve problems.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Time Sharing
  • Doing two or more things at the same time.
• Written Comprehension
  • Reading and understanding what is written.
• Flexibility of Closure
  • Seeing hidden patterns.
• Category Flexibility
  • Grouping things in different ways.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Speech Recognition
  • Recognizing spoken words.
• Speech Clarity
  • Speaking clearly.
• Information Ordering
  • Ordering or arranging things.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Selective Attention
  • Paying attention to something without being distracted.
• Problem Sensitivity
  • Noticing when problems happen.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Stamina
  • Exercising for a long time without getting out of breath.
• Near Vision
  • Seeing details up close.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Night Vision
  • Seeing at night or under low light.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Oral Expression
  • Communicating by speaking.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Written Expression
  • Communicating by writing.
• Spatial Orientation
  • Knowing where things are around you.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Sound Localization
  • Noticing the direction that a sound came from.
• Oral Comprehension
  • Listening and understanding what people say.

Knowledge

• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Education

Education

High school diploma or equivalent

Work Experience

Less than 5 years work experience

Training

No on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

• Northwest Indian College
  2522 Kwina Rd, Bellingham WA 98226-9217
  School Type

  Public, 4-year or above

  Admissions
  School Size

  Under 1,000

  Financial Aid 360-676-2772
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.nwic.edu/
  Program Name
  Casino Management
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year
  Save

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• Wenatchee Valley College
  1300 Fifth St, Wenatchee WA 98801-1799
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 509-682-6800
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.wvc.edu/
  Program Name
  Casino Management
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years
  Save

  ---

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Pay

Washington Annual Salary

121800/yr

Washington Hourly Wage

58.56/hr

Washington Employment Trends

Currently Employed

140

Yearly Projected Openings

20

Personality

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

• Leadership Orientation
• Stress Tolerance
• Self-Control
• Social Orientation
• Integrity
• Attention to Detail

Tools

• Alarm systems
• Desktop calculator
• Desktop computers
• Notebook computers
• Personal computers
• Special purpose telephones
• Two way radios
• Video monitors

Technology

• Calendar and scheduling software
• Electronic mail software
• Human resources software
• Internet browser software
• Office suite software
• Presentation software
• Spreadsheet software
• Word processing software